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Director of Conference Services

Company: Omni Hotels & Resorts
Location: Carlsbad
Posted on: September 24, 2022

Job Description:

La Costa Resort and Spa
Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is honored as the #1 Wellness Spa by Spa magazine. Omni La Costa's acclaimed restaurants present an updated take on locally inspired cuisine and culinary delights. Steps from your door, world-class accommodations, championship golf and tennis, eight pools and more anxiously wait to welcome your arrival.
Omni La Costa associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, Omni La Costa may be your perfect match.
Job Description
Ensure total guest satisfaction for all group-related functions and achieve budgeted catering and banquet food & beverage revenues.

  • Responsible for planning, evaluating, organizing, and directing the activities of the Senior Convention Services Manger, Convention Services Manager, Convention Services Coordinator, Catering Managers and Catering Assistant.

    • Responsible for ensuring that all policies, procedures and guidelines are followed by department personnel.

      • Responsible for anticipating needs, forecasting results, analyzing and arranging work processes for personnel in the department.

        • Responsible for the overall condition of each function room and all Convention Service equipment.

          • Provides the necessary training, motivation, and leadership for all department personnel.

            • Participates in the final interview process and is responsible for hiring all departmental personnel.

              • Ensures that all procedures, policies, and guidelines, as established by Omni Hotel, are being followed by department personnel.

                • Establishes and maintains rapport with outside purveyors, who provide services for the Hotel and its guests through the Catering & Convention Services Department.

                  • Establishes and maintains efficient office procedures to facilitate the smooth operation of the department.

                    • Ensure catering and banquet sales meet budgeted levels.

                      • Ensure smooth flow of information (communication) from Sales to Banquet Services and the Food & Beverage Division

                        • Create and maintain a good working relationship with the Banquet Manager to ensure a high level of comfort with Banquet operations.

                          • Forecasts public room income and meeting covers on an annual/quarterly/monthly basis.

                            • Ensure that the department standards are met and that all company policies/procedures are adhered to.

                              • Prepare performance benchmarks for Catering & CS Managers on monthly/quarterly basis

                                • Attends daily RevMax and weekly and Marketing meetings.

                                  • Attends extended Executive Operating Committee Meetings.

                                    • Tours, on a daily basis, the hotel function space and spot checks meeting room setups.

                                      • Ensures that all function space in the hotel is well presented and maintains a scheduled cleaning program for each function room.

                                        • Ensures that all equipment used in the department is in good order, and uses preventive maintenance schedules for all equipment.

                                          • Ensures that the desired level of quality is maintained in all meeting room sets on a continuing basis.

                                            • Ensures that all file turnover requirements (from Sales to Convention Services) are fulfilled.

                                              • Responsible for overseeing the coordination of the Hotel Function Books.

                                                • Advises hotel department heads of special requirements of groups coming into the hotel.

                                                  • Reviews, on a daily basis, information entered into the Convention Services Department Daily Log and takes necessary steps to alleviate problems noted in the log.

                                                    • Attends out-of-hotel meetings as required.

                                                      • Establishes a rapport with individuals in similar positions at other hotels.

                                                        • Conducts weekly department meetings.

                                                          Must have a flexible schedule and be willing to work weekends and holidays.
                                                          Must have at least one/two years overall experience in Director of Convention Services at a high volume luxury resort and - three/four years in banquets and catering. -
                                                          Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster -and the following link is the -OFCCP's Pay Transparency Nondiscrimination policy statement -If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to

Keywords: Omni Hotels & Resorts, San Diego , Director of Conference Services, Executive , Carlsbad, California

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