General Manager Luxury Independent

Company: Pacifica Hotels
Location: La Jolla
Posted on: September 24, 2022

Job Description:

La Jolla Cove Suites is actively seeking an experienced hotel General Manager who is passionate about bringing positive energy to the workplace on a daily basis. Our General Managers understand the value of developing a team to work towards their full potential to deliver an amazing guest experience. The ideal General Manager for La Jolla Cove Suites has a luxury background, is entrepreneurial, motivated, and able to execute operational strategies within a luxury boutique property.

Essential Functions and Responsibilities of the job include but are not limited to:

Guest and Team Member Safety
--- Adhere to Pacifica's Pure Stay guidelines to ensure the health, safety and comfort of our team members and guests.
--- Utilize and reinforce the use of Proper Protective Equipment (PPE) as required and in accordance with property specific guidelines.
--- Stay up-to-date with and ensure execution of all safety and sanitation procedures and standards.
Business Strategy Development
--- Utilize prior experience and remain current on luxury hospitality trends and practices.
--- Monitor strengths and weakness of local market and competition.
--- Explore new business opportunities
--- Develop business plans designed to maximize luxurious, au currant guest experiences, optimal profitability, and increase market share.
--- Verify that the property business plan supports luxury hotel operations and is aligned with the management and ownership strategic plan.

Business Strategy Execution
--- Translate business plans into Team Member-level action that delivers results.
--- Lead and motivate property-level leadership team and be accountable for successful delivery of business plans.
--- Promote a culture of innovation and collaborate with corporate support to improve guest satisfaction and profitability.
--- Measure and evaluate the success of property-level business strategies to inform future business plan enhancements.
--- Continually verify that business plans and actions have a positive impact on property performance.
--- Achieve budgeted KPIs including, but not limited to, departmental profit margins, GOP % and GOP $.

Sales, Marketing & Revenue Management
--- Leverage past luxury experience in fostering a polished sales culture and approach.
--- Work closely with Sales and Marketing team to develop revenue generating strategies for property.
--- Identify new business leads, develops tailored sales approach, and actively pursues leads in the luxury segment with Sales team.
--- Verify that the Sales and Marketing strategy is aligned with business strategy and is effectively executed against established goals.
--- Hold Sales Leaders accountable for meeting established performance metrics.
--- Participate in Weekly Sales Meetings, supporting efforts and driving performance.
--- Verify that property leaders understand and leverage Sales Plans to full potential
--- Actively participate in driving a culture of revenue maximization.
--- Collaborate with Regional Director of Revenue Management on RM strategies and tactics to optimize topline revenues.
--- Lead daily business review meetings with Sales, Catering and Revenue Management.
--- Lead regular (weekly at a minimum) revenue maximization RevMax meetings.
--- Responsible for meeting or exceeding established Key Performance metrics for STR's RGI, ARI and MPI.

Food and Beverage
--- Utilize extensive prior senior leadership experience and remain current on fashionable dining trends and practices.
--- Motivate Team Members to create experiences that surprise and delight the caliber of guests in the luxury market.
--- Lead Food and Beverage teams in the successful operation of contemporary and unique, "stand-alone" concepts, high-end conventional and unconventional banquet and catering operations.
--- Work directly with the property Food and Beverage team to execute training, systems, and procedures which result in the highest level of food quality, service and overall experience.
--- Support and ensure accountability of the Food and Beverage leadership team in achieving optimal profitability and other established key performance metrics.
--- Collaborate with Corporate Director of Food and Beverage and Corporate Chef in concept and menu development and refinement.
--- Ensure proper controls are in place to manage food safety, labor, operating expenses and cost of goods.
--- Ensure that Food and Beverage operations meet or exceed established key performance metrics.
--- Develop and leverage relationships with key suppliers and industry associates.

Hotel Operations
--- Leverage luxury experience to ensure the guest journey is chic and contemporary at every touchpoint.
--- Lead high-end Rooms Division (Housekeeping, Front Office and Engineering) teams in a luxury environment, achieving budgeted departmental profitability and pre-established GSS and engagement goals.
--- Ensure the guest arrival and departure experience is elevated and in keeping with 5-star/5- diamond expectations.
--- Execute a standard for room product care, cleaning and maintenance such that rooms always look "crisp and new."
--- Ensure luxury level cleaning and maintenance regimes are in-place and executed at the highest level.
--- Ensure landscaping and floral elements are lush and well maintained.
--- Ensure that Hotel Rooms' division operations leaders are held accountable to pre-established key performing metrics.
--- Ensure the look, feel and scent throughout the property are in keeping with the highest levels of luxury hospitality.

Talent Management and Organizational Capability
--- Demonstrate Leadership - Utilize interpersonal and communication skills to lead, influence, and encourage others; advocate sound financial/business decision making; demonstrate honesty/integrity; lead by example.
--- Develop and Build Teams - Encourage and build mutual trust, respect and cooperation among team members.
--- Elevate Service - communicate and assist individuals to understand guest expectations; provide guidance, feedback and individual coaching when needed.
--- Coaching and Developing Others - Identify the developmental needs of others by coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
--- Model Appropriate Behaviors - Serve as a role-model to demonstrate appropriate behaviors.
--- Communicate with all levels of Team Members - Provide accurate, timely, well-informed and polished communication by telephone, in writing, e-mail, or in-person.
--- Create a cohesive and high-performance Executive Committee that continuously strives for and delivers world class results and fosters a culture of excellence. Mediocrity is not accepted.
--- Coach Executive Committee by providing specific, timely feedback and holds them accountable for performance; create learning and development opportunities for employees; create and effectively execute development plans for both direct reports based on their individual strengths, development needs, and career aspirations
--- Verify that all managers are doing the same for their direct reports; identify resource needs to strengthen property team; create succession plans for future job openings; actively support the staffing process; verify effective work processes, systems and teamwork are in place to maximize individual and overall property performance.
--- Verify that all employees are treated fairly, and with respect; build rapport with Team Members by fostering an environment of open communication and spending time with Team Members on the frontlines; have an "open door policy" regarding availability to all employees; validate that pay and benefits are appropriate for labor market; recognize and celebrate the success of Team Members; collaborate with People Services to maximize employee engagement and monitor local labor environment to address issues as needed.

Customer and Public Relations Management
--- Foster a refined and attentive service culture that is in keeping with 5-star / 5- diamond standards.
--- Interact with guests and other customers on a frequent basis to obtain feedback about their experiences
--- Evaluate guest feedback to recognize excellent Team Member performance.
--- Emphasize and hold leadership team accountable for addressing service areas of improvement or potential gaps, and for developing innovative ways to exceed guest expectations;
--- Establish presence in the market by actively promoting an exemplary property image, involving oneself in the local community, and by developing strategic alliances with local officials, businesses, and customers; anticipate needs of large groups or high profile guests in order to deliver flawless service; verifies that products, services, and events attain the appropriate publicity ("PR buzz").

Health Benefits & More
Medical, Dental and Vision Insurance, 401k, Vacation and Sick Leave are offered with this position. Our client also encourages quarterly team building and giving back to the communities in which they work through regular volunteering, and select charity promotions throughout the year.

Keywords: Pacifica Hotels, San Diego , General Manager Luxury Independent, Executive , La Jolla, California