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Branch Manager

Company: PARK WEST
Location: San Diego
Posted on: November 26, 2022

Job Description:

Job Description:

The Branch Manager is a leadership position responsible for all aspects of the branch operations to ensure customer satisfaction, growth, profitability, and successful employee management for the branch. The Branch Manager will develop, train, coach, motivate and mentor a high-performance team to meet branch goals and create a positive working environment for all team members.

Role and Responsibilities:

* Plan and lead all operations and delivery of maintenance services for the branch as follows:
* Labor management (i.e. management of time cards, route management, employee hiring and disciplinary needs, employee onboarding, billing accuracy
* New sales and extras penetration
* Operational efficiencies (i.e. field performance, water management and quality)
* Customer satisfaction
* Fleet and equipment management
* Safety management and enforcement
* Accountable for achieving monthly and annual goals related to growth, profitability, customer retention, employee retention and safety.
* Manage company resources to meet established performance goals.
* Meet with individual Account Managers monthly to review customer needs, financial performance (CAMP Reports) and budget to actuals for their portfolio
* Ensure the branch team consistently provides excellent customer service via regular communication, which may include, but not limited to:
* Proactive email updates, phone calls, in-person walk thru on job, punch lists and proactive proposals
* Preparing monthly reports for customer board meetings
* Providing weekly updates through the BSS (Business Solutions Suite)
* Attending customer meetings as needed (board meetings, landscape walks, etc.)
* Ensuring new job onboarding in accordance with company policies
* Ensuring job close outs are in accordance with company policies
* Preparing annual budgets and potential monthly contract increases for customers as needed
* Maintaining a clear understanding of contractual requirements for each specific customer contract
* Labor management responsibilities include, but are not limited to:
* Working directly with Account Managers to review weekly labor, manage hours and average hourly wage to portfolio and branch budgets
* Review labor summary actuals and budgets weekly (Dollars and Hours)
* Promote and manage the Field Performance criteria
* Lead and educate the Account Managers and the labor force based on seasonality and budgets
* Ensure accuracy on timecards
* Assist Account Managers with work force scheduling and routing for each job
* Ensure operations board is up to date, keeping route sheets current (Hours, Trucks, Equipment)
* Oversee the hiring and terminations of employees
* Review jobs with Account Managers to put together proactive enhancement proposals
* Trian and assist Account Managers in understanding of Gross Margin targets for their portfolios
* Hold team accountable for turning in billings weekly for enhancements, irrigation, emergencies, punch list

Additional Notes/Qualifications:

* Must typically be at crew dispatch in the morning. Dispatch time may vary per branch but is generally between 6am and 7am. Daily hours may also vary depending on customer meeting attendance
* A minimum of 2 years' experience in landscape maintenance, related field, or customer interfacing position
* Possess a passion to coach, train, motivate, and discipline team members, that will support career growth and development
* Ability to speak Spanish is a plus
* Ability to effectively prioritize and execute tasks in a fast-paced environment
* Basic understanding of Microsoft Outlook, Excel, Word and virtual meeting sources (Zoom, Teams)
* Familiar with plant and tree identification
* Willingness to learn new landscape management practices that will provide a high level of efficiency for our teams and customers

Job Type: Full-time

Pay: $125,000.00 - $150,000.00 per year

Benefits:
* 401(k)
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift

Ability to commute/relocate:
* San Diego, CA 92120: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location%58047475%

Keywords: PARK WEST, San Diego , Branch Manager, Executive , San Diego, California

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