Lead Implementation Project Manager (Remote with Travel) Ohio Valley
Company: BD (Becton, Dickinson and Company)
Location: San Diego
Posted on: November 26, 2022
Job Description Summary
Field Service Engineer 1
Be part of something bigger!
BD is one of the largest global medical technology companies in the
world and is advancing the world of health by improving medical
discovery, diagnostics and the delivery of care. We have over
65,000 employees and a presence in virtually every country around
the world to address some of the most challenging global health
Do you have a passion for Troubleshooting and Problem Solving? Are
you a phenomenal communicator with direct customer support
experience? This is the role for you!
The Field Service Engineer will provide remote and on-site reactive
service for our Medication Management Cabinets located within
hospitals, nursing homes and other healthcare facilities. You will
service primarily hardware and software system components.
Additionally, the Field Service Technician will participate in the
installation and upgrades of these systems and secondarily
implement a preventative maintenance program. You will participate
in pre-installation testing, reconfiguring, and documentation of
uncovered technical issues in all applicable Pyxis systems.
Pyxis is BD's innovative line of Pharmaceutical Dispensing and
Storage products. Our Pyxis technologies combine shown technology
with concrete intelligence to prevent medication errors, helps to
free up clinician time to focus on patient care, increase the
predictability of medication availability and reduce inefficiencies
in the medication use process. At almost every point in the
medication use process, safety and efficiency can be increased with
the comprehensive capabilities of the Pyxis medication management
Home-based position with daily travel to customer sites in the
Denver and surrounding territory. Road Warrior, with minimal
overnight travel. Company vehicle provided. (3 year Clear MVR -
Motor Vehicle Record, required)
This position is accountable for:
* Providing a first-class customer experience when repairing and
maintaining BD products at customer sites
* Exceptional technical support. Resolve issues regarding
proprietary software and hardware and will be capable of fully
supporting all products within their region.
* Commitment to quick response time. Reducing our customer
* Evaluates and prioritizes assigned service orders, for assistance
with hardware, software, networking, customer service and other
computer-related technologies. Identifies the priority status of a
service based on customer feedback and the nature of the
* Performs reactive/proactive Preventive Maintenance as
* Handles problem recognition, isolation, resolution and follow-up
for routine customer problems, escalating, more sophisticated
issues to advanced team members or department management.
* Responsible for the overall ownership of the service order, or
will ensure accurate critical issue processes are followed.
* Interviews customers to capture information about problem and
leads user through diagnostic procedures to resolve source of error
or cause of problem.
* Logs and tracks all service order activity in CRM, maintains
history records and related problem documentation.
* Consults with advanced team members and their liaisons to
understand software and hardware errors.
* Notifies appropriate internal personnel of issues at a particular
* Ensures customer satisfaction by responding to inquiries in a
timely manner and coordinating customer service needs with other
departments as required.
* Leads parts per the parts management policy and procedures
* Daily travel from Home Base to client sites in your assigned
* 3-5 years experience or Associates degree in Technology or
Healthcare related field preferred.
* Must be flexible with shift coverage in a 24x7 environment
* Prior 24x7 field customer service experience required.
* Create real value for the customer with every interaction
* Military experience, a plus.
* Must possess and maintain a valid driver's license and meet BD's
auto safety standards.
* Minimum 2 years PC experience; networking experience
* A+ certification preferred.
* Experience supporting automation equipment in a healthcare
setting a plus.
* A strong communicator, setting clear expectations and ability to
build strong relationships with BD customers.
* Must be able to lift a minimum of 70 lbs. This position requires
a considerable amount of pushing, pulling, stooping, bending and
* Must provide proof of, and maintain current immunizations,
boosters and obtain additional immunizations appropriate for the
facility which enables access to customer sites in order to perform
crucial job functions. Proofs must include: Hepatitis B, Influenza
(current year), MMR (mumps, measles, rubella), Varicella (chicken
pox), Annual TB/PPD (skin test), Tetanus/Diphtheria/Pertussis &
At BD, we are strongly committed to investing in our
associates-their well-being and development, and in providing
rewards and recognition opportunities that promote a
performance-based culture. We demonstrate this commitment by
offering a valuable, competitive package of compensation and
benefits programs which you can learn more about on our Careers
Site under "Our Commitment to You". The anticipated compensation
range for this position is $28-$29hr and the compensation offered
will depend on the candidate's qualifications.
* BD follows the Pay Transparency and non-discrimination provisions
described by the Colorado Department of Labor and Employment
Interested in career growth?
BD empowers you to be the driver of your career and supports
continuous growth through career blueprinting - aligning your
aspirations with organizational need. Use development opportunities
that include BD University courses taught by our senior leaders,
leadership roles within Associate Resources Groups, stretch
assignments for new experiences, global succession planning, and
BD offers extensive opportunities and ways to grow from our Field
Service Technician role. You may choose to remain in this amazing
division and utilize our leadership or development programs.
You may also want to expand your Customer Service skills and move
into one of our additional Professional Service roles.
Opportunities may include Implementation
Specialist/Analyst/Consultant - Implementation Management or even
our Customer Success Specialist who support our customers once they
are utilizing our products onsite. The opportunities and support
are endless at Becton Dickinson.
For certain roles at BD, employment is contingent upon the
Company's receipt of sufficient proof that you are fully vaccinated
against COVID-19. In some locations, testing for COVID-19 may be
available and/or required. Consistent with BD's Workplace
Accommodations Policy, requests for accommodation will be
considered pursuant to applicable law.
Why join us?
A career at BD means being part of a team that values your opinions
and contributions and that empowers you to bring your authentic
self to work. Here our associates can fulfill their life's purpose
through the work that they do every day.
You will learn and work alongside inspirational leaders and
colleagues who are equally passionate and committed to fostering an
inclusive, growth-centered, and rewarding culture. Our Total
Rewards program - which includes competitive pay, benefits,
continuous learning, recognition, career growth, and life balance
components - is designed to support the varying needs of our
diverse and global associates.
To learn more about BD visit https://jobs.bd.com/
Becton, Dickinson and Company is an Equal Opportunity/Affirmative
Action Employer. We do not unlawfully discriminate on the basis of
race, color, religion, age, sex, creed, national origin, ancestry,
citizenship status, marital or domestic or civil union status,
familial status, affectional or sexual orientation, gender identity
or expression, genetics, disability, military eligibility or
veteran status, or any other protected status.
Primary Work Location
USA CA - San Diego Bldg A&B
Keywords: BD (Becton, Dickinson and Company), San Diego , Lead Implementation Project Manager (Remote with Travel) Ohio Valley, Executive , San Diego, California
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