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CCA Client Services Manager

Company: Calpine
Location: San Diego
Posted on: January 26, 2023

Job Description:

If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information to request the appropriate accommodation by visiting the following page:Calpine Corporation is America's largest generator of electricity from natural gas and geothermal resources with operations in competitive power markets. Its fleet of 76 power plants in operation and one under construction represents nearly 26,000 megawatts of generation capacity. Through wholesale power operations and its retail businesses, Calpine serves customers in 22 states, Canada and Mexico. Its clean, efficient, modern and flexible fleet uses advanced technologies to generate power in a low-carbon and environmentally responsible manner.The company was established on the premise that a strong commitment to the environment is inextricably linked to excellence in power generation and corporate responsibility. Since its founding in 1984, Calpine has led the power industry in its unwavering commitment to environmental stewardship. In addition, its renewable geothermal plants use steam generated deep below the earth's surface to produce clean, renewable electricity.Job Summary (includes but is not limited to the following, other duties may be assigned)Community Choice Aggregation (CCA) programs enable local control of electricity supply and are a primary vehicle for communities to meet sustainability targets and offer customers choice. CCAs are a rapidly growing segment of the electricity market, using the local utility's power lines to distribute energy with a higher renewable energy content to CCA customers. Calpine Energy Solutions provides CCAs with data management and call center services, which are operationally essential to CCAs in achieving their mission. -Job Responsibilities

  • The Manager CCA Account Sales will be a key component of this rapidly growing program by achieving the following objectives:
  • Own the business relationship for assigned CCA clients to ensure our services are fully valued and we are viewed as a strategic and trusted business partner
  • Advocate on behalf of CCA clients internally, and directly contribute as needed, to ensure consistent and timely delivery on projects and contracted services
  • Support continuous evolution of client relationship framework and processes (for example: client conferences, subscription model for new products, ticketing system for service requests)
  • Coordinate internally to establish agreement on expectations for deliverables and service levels
  • Lead and close negotiations for contracts and amendments with new and existing CCAs
  • Leverage reporting capabilities to provide clients with valuable customer intelligence
  • The position will actively interact with CCA clients on a frequent basis to meet the above objectives. Key attributes of the successful candidate including: initiative and self-drive, constructive and confident communication, collaboration (with CCA team and client) to identify and deliver solutions, conflict management and proficiency with data, processes and systems.Job Requirements
    • Fully understand CCA contracts and Calpine Solutions' business objectives
    • Participate on and lead regularly scheduled calls with clients
    • Manage and drive CCA deliverables
    • Manage and resolve client conflicts and proactively identify potential conflicts through constant client interaction
    • Implement additional client relationship-building activities
    • Support internal efforts to standardize CCA services to improve consistency and quality of deliverables
    • Provide insight for product and business development activity
    • Frequent travel, often with short notice, will be required (greater than 25%)Salary InformationSalary range - $96,902.45 to $142,931.20Additional Calpine Information
      • Vaccination Information: Calpine requires an individual who is newly hired into this position to be vaccinated for COVID-19 within the first 28 days of employment - if not already vaccinated prior to starting employment. If you have any concerns regarding compliance with this requirement, you will need to discuss your concerns with Calpine's HR department after a decision has been made about whether or not to make you a conditional offer of employment. Calpine does not require applicants to discuss vaccination status prior to receipt of a conditional offer of employment and complies with all applicable laws requiring reasonable accommodation.
      • Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.
      • Calpine is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment and need special assistance or an accommodation to use our website or to apply for a position, please send an e-mail with your request to . Determination on requests for reasonable accommodation are made on case-by-case basis.Please view Equal Employment Opportunity Posters provided by OFCCP -here Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Calpine, San Diego , CCA Client Services Manager, Executive , San Diego, California

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