CCA Client Services Manager
Company: Calpine
Location: San Diego
Posted on: January 26, 2023
Job Description:
If you are a job seeker with a disability and require a
reasonable accommodation to apply for one of our jobs, you will
find the contact information to request the appropriate
accommodation by visiting the following page:Calpine Corporation is
America's largest generator of electricity from natural gas and
geothermal resources with operations in competitive power markets.
Its fleet of 76 power plants in operation and one under
construction represents nearly 26,000 megawatts of generation
capacity. Through wholesale power operations and its retail
businesses, Calpine serves customers in 22 states, Canada and
Mexico. Its clean, efficient, modern and flexible fleet uses
advanced technologies to generate power in a low-carbon and
environmentally responsible manner.The company was established on
the premise that a strong commitment to the environment is
inextricably linked to excellence in power generation and corporate
responsibility. Since its founding in 1984, Calpine has led the
power industry in its unwavering commitment to environmental
stewardship. In addition, its renewable geothermal plants use steam
generated deep below the earth's surface to produce clean,
renewable electricity.Job Summary (includes but is not limited to
the following, other duties may be assigned)Community Choice
Aggregation (CCA) programs enable local control of electricity
supply and are a primary vehicle for communities to meet
sustainability targets and offer customers choice. CCAs are a
rapidly growing segment of the electricity market, using the local
utility's power lines to distribute energy with a higher renewable
energy content to CCA customers. Calpine Energy Solutions provides
CCAs with data management and call center services, which are
operationally essential to CCAs in achieving their mission. -Job
Responsibilities
- The Manager CCA Account Sales will be a key component of this
rapidly growing program by achieving the following objectives:
- Own the business relationship for assigned CCA clients to
ensure our services are fully valued and we are viewed as a
strategic and trusted business partner
- Advocate on behalf of CCA clients internally, and directly
contribute as needed, to ensure consistent and timely delivery on
projects and contracted services
- Support continuous evolution of client relationship framework
and processes (for example: client conferences, subscription model
for new products, ticketing system for service requests)
- Coordinate internally to establish agreement on expectations
for deliverables and service levels
- Lead and close negotiations for contracts and amendments with
new and existing CCAs
- Leverage reporting capabilities to provide clients with
valuable customer intelligence
- The position will actively interact with CCA clients on a
frequent basis to meet the above objectives. Key attributes of the
successful candidate including: initiative and self-drive,
constructive and confident communication, collaboration (with CCA
team and client) to identify and deliver solutions, conflict
management and proficiency with data, processes and systems.Job
Requirements
- Fully understand CCA contracts and Calpine Solutions' business
objectives
- Participate on and lead regularly scheduled calls with
clients
- Manage and drive CCA deliverables
- Manage and resolve client conflicts and proactively identify
potential conflicts through constant client interaction
- Implement additional client relationship-building
activities
- Support internal efforts to standardize CCA services to improve
consistency and quality of deliverables
- Provide insight for product and business development
activity
- Frequent travel, often with short notice, will be required
(greater than 25%)Salary InformationSalary range - $96,902.45 to
$142,931.20Additional Calpine Information
- Vaccination Information: Calpine requires an individual who is
newly hired into this position to be vaccinated for COVID-19 within
the first 28 days of employment - if not already vaccinated prior
to starting employment. If you have any concerns regarding
compliance with this requirement, you will need to discuss your
concerns with Calpine's HR department after a decision has been
made about whether or not to make you a conditional offer of
employment. Calpine does not require applicants to discuss
vaccination status prior to receipt of a conditional offer of
employment and complies with all applicable laws requiring
reasonable accommodation.
- Equal Opportunity Employer of Minorities, Females, Protected
Veterans, and Individuals with Disabilities.
- Calpine is committed to Equal Employment Opportunity and
providing reasonable accommodations to applicants with physical
and/or mental disabilities. If you are interested in applying for
employment and need special assistance or an accommodation to use
our website or to apply for a position, please send an e-mail with
your request to -hrrecruitment@calpine.com . Determination on
requests for reasonable accommodation are made on case-by-case
basis.Please view Equal Employment Opportunity Posters provided by
OFCCP -here Equal Opportunity Employer/Protected
Veterans/Individuals with DisabilitiesThe contractor will not
discharge or in any other manner discriminate against employees or
applicants because they have inquired about, discussed, or
disclosed their own pay or the pay of another employee or
applicant. However, employees who have access to the compensation
information of other employees or applicants as a part of their
essential job functions cannot disclose the pay of other employees
or applicants to individuals who do not otherwise have access to
compensation information, unless the disclosure is (a) in response
to a formal complaint or charge, (b) in furtherance of an
investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractor's legal duty to furnish information. 41 CFR
60-1.35(c)
Keywords: Calpine, San Diego , CCA Client Services Manager, Executive , San Diego, California
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