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Program Manager, Product Operations - Plex

Company: Rockwell Automation
Location: San Diego
Posted on: January 26, 2023

Job Description:

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 25,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility -our people are energized problem solvers that take pride in how thework we do changes the world for the better.We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us!Job DescriptionIn support of our ongoing growth, we are looking for a Program Manager to join our Product Operations team. The Product Operations team coordinates and successfully drives the delivery of various product operations initiatives across the Plex Smart Manufacturing Platform. As a member of our team, you will first drive product operations initiatives through the development lifecycle and drive toward achieving the key results associated with the initiative. As such, you will define and identify the targeted scenarios through interactions with the team along with your knowledge of the user. You will ensure that any issues are resolved in an organized and timely manner. The right candidate for this job would be someone with experience working with SaaS, Enterprise Solutions, product migrations, has a deep passion for the customer experience, and has demonstrated the successful delivery of large cross-group solutions. The individual should be familiar with traditional and agile methodologies.Essential Functions

  • Lead a diverse program team of sales, support, customer service and product to achieve high value customer outcomes via seamless delivery
  • Work closely with Engineering Leads in addressing solution needs and driving success with their deployments
  • Work closely with Customer Service Leads in addressing training, customer communication and customer facing impact
  • Work closely with the Product Leadership to identify the key results and resolve any issues that may arise in achieving those results
  • Identify opportunities where we can do better in our delivery of product (process, tools, technology) to increase product team's overall impact
  • Maintain strong working relationships with stakeholders across engineering, sales, customer care services and partner teams
  • Coach and mentor others in planning, organizing and coordinating work
  • Evangelize and reach beyond existing solutions and technologies to incorporate new ideasBasic Qualifications
    • Bachelor's Degree
    • Legal authorization to work in the US is required- we will not sponsor individuals for employment visas, not now or in the future, for this job openingPreferred Qualifications
      • Typically requires 5+ years of Program Management
      • Demonstrated ability to lead, manage, build and deliver customer business results
      • Passion for delivering quality products and solutions to customers
      • Ability to communicate effectively with enterprise customers and address their needs while possessing a deep understanding of the solution and end to end customer workflow
      • A strong leader and collaborator that can pull together a team around a well-developed and a well understood plan of delivery
      • Customer empathy as demonstrated in day-to-day advocacy of the customer experience
      • Effective communicator with the ability to tailor the message to the audience from executives, engineering, product and customer supporting teams.
      • Comfortable navigating and working within strong cross-functional groups and matrixed team environments
      • Proven track record of problem-solving, ranging from conceptualization to implementation
      • PMP, PgMP or Agile Certifications desiredThe base salary compensation range for this role is $113,920 - 142,400 with an annual target bonus of 8% of base salary. Our company benefits can be found at This position is part of a job family. Experience will be the determining factor for position level and compensation.We are an Equal Opportunity Employer including disability and veterans.If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247.

Keywords: Rockwell Automation, San Diego , Program Manager, Product Operations - Plex, Executive , San Diego, California

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