Company: Courtyard San Diego Old Town
Location: San Diego
Posted on: January 26, 2023
Handles all social and local catering opportunities along with
small group bookings (10- 50 rooms on peak). Contracts and closes
local catering, social, small group business and verifies that
business is turned over properly and in a timely fashion for
quality service delivery. Achieves catering revenue goals and group
room goals by actively up-selling each business opportunity to
maximize revenue. Implements the brand's service strategy and
applicable brand initiatives in all aspects of the sales process
and drives customer loyalty by delivering service excellence
throughout each customer experience.
CORE WORK ACTIVITIES
Managing Sales Activities
--- Handles social and local catering and opportunities (9 group
rooms and less on peak)
--- Handles all small group opportunities (10 - 50 group rooms on
--- Responds to incoming local catering and small group
opportunities for the hotel. Identifies, qualifies and solicits new
local catering and small group business to achieve personal and
property revenue goals.
--- Understands the overall market (e.g.,competitors' strengths and
weaknesses, economic trends, supply and demand etc.) and knows how
to sell against them.
--- Closes the best opportunities for the property based on market
conditions and property needs.
--- Uses negotiating skills and creative selling abilities to close
on business and negotiate contracts.
--- Works with the management team to create and implement a local
catering /small group sales plan addressing revenue, customers and
--- Maximizes revenue by up-selling packages and creative food and
--- Executes the operational aspects of business booked (e.g.,
generating proposal, writing contract, customer
--- Verifies that the property implements a seamless turnover from
sales to operations and back to sales while consistently delivering
high level of service.
--- Monitors the effective resolution of guest issues that arise as
a result of the sales process by creating mechanisms to channel
issues to property leadership and/or other appropriate
--- Contracts and closes local catering, social and small group
business and confirms that business is turned over properly and in
a timely fashion for quality service delivery.
--- Implements the brand's service strategy and applicable brand
initiatives in all aspects of the sales process and drives customer
loyalty by delivering service excellence throughout each customer
--- Achieves local catering and small group revenue goals by
actively up-selling each business opportunity to maximize
--- Interacts effectively with sales, kitchen, vendors,
competitors, local community, catering associations and other hotel
departments in order to maintain guest satisfaction.
--- Executes exemplary customer service to drive customer
satisfaction and loyalty by assisting the customer and monitoring
their satisfaction before and during their program/event.
--- Serves the customer by understanding their needs and
recommending the appropriate features and services that best meet
their needs and exceeds their expectations, while building a
relationship and loyalty to Marriott.
--- Gains understanding of the property's primary target customer
and service expectations. Develops a close working relationship
with operations to execute strategies at the property level.
Education and Experience
--- High school diploma or GED; 2 years experience in the sales and
marketing, guest services, front desk, or related professional.
--- 2-year degree from an accredited university in Business
Administration, Marketing, Hotel and Restaurant Management, or
related major; no work experience required.
--- Catering sales experience.
This job description is not an exclusive or exhaustive list of all
job functions that an employee in this position may be asked to
perform from time to time.
Keywords: Courtyard San Diego Old Town, San Diego , Catering Manager, Executive , San Diego, California
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