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Assistant General Manager - Savina

Company: Action Property Management
Location: San Diego
Posted on: January 27, 2023

Job Description:

Job Description

Action Property Management manages more high-rise residential buildings than any other management company in California. We offer exceptional residential building management to some of the most exclusive, luxury high rise condominium properties in Los Angeles, Orange County, San Francisco, and San Diego.

Action is seeking an experienced Assistant General Manager to support our General Manager for our luxury high-rise property, Savina, located in San Diego.

Compensation: $65,000 to $70,000

Why Join Action?

Action's goal is to attract and retain the industry's top talent. We are proudly rated 4.3 Stars on Glassdoor. Check out our Glassdoor page here: https://tinyurl.com/actionglassdoor

Summary:

The Assistant General Manager will support the General Manager by performing various aspects essential to the basic operation of the association including supervision of the front desk staff, third party vendors, and resident services. This person serves as second in command at all times and often acts as Manager on Duty in the absence of the General Manager.

Essential Duties and Responsibilities:

Administrative:

  • Perform all administrative tasks to ensure the smooth operation of the office, including handling correspondence, phone calls and scheduling.
  • Assist in preparation and distribution of agendas, notices, reports and other documents required for monthly board and annual meetings. Take minutes of the board meetings.
  • Order and maintain supplies and arrange for equipment maintenance.
  • Assist General Manager with Action List items and updates.
  • Maintain vendor files and insurance certifications
  • Prepare and monitor non-compliance letters, hearing and decision notices.
  • Update the Association's Profile, Annual Calendar, and Contracts Schedule, website, SharePoint and calendars.
  • Prepare email blasts and other communications with members.
  • Maintain and process electricity charges to members and coordinate with Accounts Receivable for proper billing.
  • Coordinate necessary refreshments and supplies for association meetings and functions as necessary.
  • Other duties as requested by General Manager.

    Architectural Review:

    • Act as the liaison, under the direction of the General Manager, to the Architectural Review Committee and other committees as may be established by the Board of Directors. Coordinate committee meetings and take meeting minutes.
    • Interact with homeowners, communicate status and prepare letters throughout the process and monitor the progress of construction.
    • Manage architectural deposits and refunds of the same.
    • Coordinate inspections by the Chief Engineer and sound testing with inspector and homeowners as required.

      Member Services/Hospitality:

      • Respond to and addresses resident concerns and complaints.
      • Issue access devices, fobs, and transponders.
      • Assist new owners with completion of registration forms and review of documents
      • Supervise and train bell, front desk, and access control staff under the direction of General Manager and Hospitality Services.
      • Schedule bell, front desk, and access control staff per the staffing plan.
      • Back up front desk staff when required.

        Accounting:

        • Complete accounts receivable and charge forms for service requests, amenity rentals, storage rentals, access devices and checks received onsite.
        • Receive and process invoices for GM approval. Verify accuracy of invoices and statements received.
        • Research past due balances on invoices and statements.
        • Prepare the monthly Delinquency Report

          Miscellaneous:

          • Act as Manager on Duty in the General Manager's absence.
          • Update and distribute phone list and staff contact information.
          • Conduct and document periodic interior and exterior daily inspections of the common areas and amenity rooms. Creates work orders to maintain the common areas.
          • Review Daily Office and Incident Reports, manage distribution to staff members and filing

            Qualifications:

            • At least 2 years of onsite leadership experience at a luxury high rise community or hotel.
            • Experience managing front desk concierges is preferred
            • Polished and professional communication and presentation
            • Proactive in service and passionate about excellence

              Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace.

Keywords: Action Property Management, San Diego , Assistant General Manager - Savina, Executive , San Diego, California

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