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Database Operations Manager (San Diego)

Company: ICW Group
Location: San Diego
Posted on: March 20, 2023

Job Description:

Are you looking for more than just a job? Do you want to have a voice and feel a sense of belonging? At ICW Group, we hire innovative people who consistently adapt, grow and deliver. We believe in hard work, a fun work environment, and embracing creativity that only comes about when talented people collaborate to develop solutions. Our mission is to create the best insurance experience possible.

Headquartered in San Diego with regional offices located throughout the United States, ICW Group has been named for seven consecutive years as a Top 50 performing P&C company offering the stability of a large, profitable and growing company combined with a small-company entrepreneurial spirit. Our purpose-driven ethos provides team members with opportunities to contribute, develop, and belong.

The Database Operations Manager is a key role in ICW Group's digital evolution. This role provides leadership and direction to a team of DBA (Database Administration) professionals to design, implement and maintain database systems both "on-premises" and in the cloud. The position partners with Program Managers, Business Intelligence teams, Data Scientists, and others needed to manage and support large mission critical database environments providing stability, and operational excellence. The Manager provides vision, strategic direction, and leadership to the Database Operations team and drives the enablement of cloud database capabilities in support of the enterprise's strategic portfolio and operating goals.

*This is a Hybrid role working out of San Diego, CA office 3 days in a week and 2 days working from home.


Leads enterprise database operations in support of the enterprise strategic portfolio.

  • Engages business and IT/data stakeholders to build and maintain good working relationships.
  • Communicates the value of database storage and its portfolio of services.
  • Drives the evolution of the DBA team services and operating model for both on-premises and the cloud.
  • Builds and manages a collaborative growing team of Database Administration professionals where Team Members can thrive, learn, and grow their skills.
  • Analyzes and translates business needs into long-term scalable data storage models. Creates, gathers, and writes business requirements documents and technical requirements documents.
  • Maintains ongoing management and stewardship of data management, processing, and reporting. Manages database operations support and delivery that ensures effective data storage and data usability for the enterprise.
    • Ensures the administration of database environments meets system dependency service level agreements (e.g., database installations, configuration, patching, tuning, file management, back-ups, security, automated jobs, ongoing maintenance).
    • Collaborates with the broader engineering community to ensure solutions align with target architectures and technology roadmaps.
    • Implements and enforces security policies and procedures to protect databases from unauthorized access, data breaches, and other security threats.
    • Validates that team activities operate within the policies and procedures of the organization.
    • Influences and communicates with all levels of Team Members on database operations related topics.
    • Educates business and IT partners on data storage architecture and operations support model.
    • Contributes to data governance and data quality best practices including design reviews, unit testing, code reviews, and continuous integration and deployment.
    • Leads teams within IT to drive effective and efficient data storage solutions that make the best use of traditional and cloud platforms (AWS and similar) by understanding the business, technology, and data landscape.
    • Peer reviews database model designs for optimal storage and retrieval and to meet critical product and business requirements.
    • Develops short-term plans to prioritize needs and resolve urgent issues. Drives the vision for data storage and operations, defines and executes a plan to achieve that vision.
      • Leads the implementation and maintenance of a comprehensive data management and integrity program, including leading a coordinated governance process involving key stakeholders.
      • Engages with key stakeholders, industry experts, and technical peers to understand technology and business requirements, industry trends and the broader data storage architecture landscape.
      • Maintains a strong understanding of the current landscape and proactively leads the analysis of the current environment to detect deficiencies, gaps, and opportunities.
      • Collaborates with senior leadership to prioritize, initiate, and implement database storage solution efforts aimed at addressing opportunities.
      • Collaborates with Enterprise Architecture team to drive the use of tools and standards to improve the productivity and quality of output for DBA across the company. Manages and leads a team of database administration professionals.
        • Provides strategic, tactical, and daily direction to data engineering team. Communicates Mission, Values, and other organization operating principles to direct and indirect reports.
        • Fosters a culture of quality, personal accountability, and strong relationships with stakeholders and supporting IT teams.
        • Oversees the performance management and development process for the team and performs performance management duties, development planning, and coaching for direct reports.
        • Manages Department budget, technology and other resources, workloads, and customer requests for data services. Ensures adherence to all Company policies and procedures and Compliance responsibilities.
        • Ensures data quality, adherence to IT security guidelines, profitability and other risk-related metrics for self and members of the team. SUPERVISORY RESPONISBILITIES
          • Directly supervises enterprise database administration Team Members and carries out supervisory responsibilities in accordance with company policies and applicable laws.
          • These responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; conducting performance and salary reviews; rewarding and disciplining employees; addressing complaints and resolving problems; coaching, mentoring, and developing team members to further their skills and knowledge; creating and monitoring development plans; setting performance expectations and goals; forecasting staffing needs and planning for peak times and absences; enforcing department policies and procedures. WHAT YOU BRING TO THE ROLE
            • Bachelor's degree in Computer Science, Engineering, MIS, or similar field required (or equivalent combination of education and experience).
            • Minimum 10 years' experience working as a Database Administrator (DBA) or similar experience in Database Operations in a global IT operations environment required.
            • Minimum 3 years' experience leading a DBA team, along with managing business processes and business office operations required.
            • Experience working in the insurance or financial services industries preferred. CERTIFICATES, LICENSES, REGISTRATIONS
              • AWS Cloud Practitioner required.
              • Advanced AWS certification(s) and Microsoft certifications in corresponding fields of study (Windows Server/MS SQL Server) preferred KNOWLEDGE AND SKILLS
                • Database administration experience in a Microsoft environment required, specifically with SQL Server RDBMS (Relational Database Management System).
                • Experience with SQL Server database technologies (Always-On-Availability-Groups, replication, change tracking, log-shipping, poly base, SQL server services (RS, IS & AS) et al).
                • Administration experience with unstructured or semi-structured data stores preferred.
                • Windows Server 2012/2016/2019 administration experience.
                • Understanding of cloud security principles and best practices (identity and access management, data encryption).
                • Knowledge of Cloud Database Technologies including relational databases, NoSQL databases and data warehousing.
                • Implementation and/or administration experience with cloud hosted databases (AWS, hybrid solutions) preferred, including understanding of how to optimize cloud costs.
                • Advanced knowledge of setting current and future state data storage architectures.
                • Proven experience with authoring roadmap documents, project plans and RCAs.
                • Must have the ability to: Make decisions and recommendations on data storage strategies while considering various options and business needs. Contribute valuable input to the strategic planning process. Persuade peers and leaders within and outside area of responsibility. Articulate and build support for a variety of initiatives. Present information clearly and effectively to diverse audiences. Build relationships with others in the organization to foster a strong internal network. Adjust to changing circumstances while still driving toward a clear outcome. COMPENSATION

                  The salary range listed for this position is exclusive of fringe benefits and potential bonuses. If hired at ICW Group, your final base salary compensation will be determined by factors such as skills, experience and/or education. In addition, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer. We typically do not hire at the maximum of the range in order to allow for future and continued salary growth. We also offer a substantial benefits package outlined below.

                  WHY JOIN ICW GROUP?
                  • Challenging work and the ability to make a difference
                  • You will have a voice and feel a sense of belonging
                  • We offer a competitive benefits package, with generous medical, dental, and vision plans as well as 401K retirement plans and company match
                  • Bonus potential for all positions
                  • Paid Time Off with an accrual rate of 5.23 hours per pay period (equal to 17 days per year)
                  • 10 paid holidays throughout the calendar year
                  • Want to continue learning? We'll support you 100%

                    ICW Group is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. ICW Group will not discriminate against an applicant or employee on the basis of race, color, religion, national origin, ancestry, sex/gender, age, physical or mental disability, military or veteran status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state or local law.



Keywords: ICW Group, San Diego , Database Operations Manager (San Diego), Executive , San Diego, California

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