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Senior Product Manager, Trust and Safety

Company: PlayStation Global
Location: San Diego
Posted on: May 27, 2023

Job Description:

A critical part of our vision of PlayStation as "The Best Place to Play" is to ensure that every member of our community should be able to enjoy positive online gaming experiences, free from discrimination, and without risk of being exposed to toxic behavior or inappropriate content. Accordingly, we are always hard at work on finding new ways to keep our community safe by continuing to invest in building out a best-in-class online safety platform.
The Role
The Senior Product Manager for Trust & Safety will be responsible for definition of product requirements for the PlayStation online safety platform.
Our vision for online safety encompasses use of technologies such as machine learning: familiarity with using data to make product decisions and to power user experiences is a requirement for this role. Knowledge of how safety attitudes and needs vary across the globe will be a key component of this position, along with experience working alongside safety operations and moderation teams.

  • Develop requirements for new online safety features and services for PlayStation, focused on preventing online harms and guiding players to stay safe and play well
  • Work with PlayStation product teams to guide and ensure online safety features/initiatives are integrated appropriately across all PlayStation experiences
  • Work with design teams to create solutions that are compelling, easy to use, and realistic to implement
  • Work with engineering teams to ensure we build the right thing and ship it at the right time
  • Work with corporate Legal team to understand the safety regulation landscape and decide on the product approach together with different partners
  • Prioritize features based on product strategy and global business goals
  • Maintain and communicate the roadmap for your features and product
  • Understand how your product is used in market, based on customer feedback, research and data, feeding back into future requirements and product roadmap
  • Communicate the competitive landscape as it affects PlayStation and its social strategy in particular

    Required Qualifications & Experience

    • Proven experience in product management capacity in the Online Safety realm, employing ML/AI technologies
    • Understand specific online safety challenges related to the video-gaming domain
    • Knowledge of the regulatory landscape around online safety
    • Great communication skills - to articulate specification detail, strategic rationale, and everything in between
    • Excellent people skills, with compassion to listen, communicate and identify problems and opportunities from all angles
    • When appropriate, ability to travel to Japan, UK, and other PlayStation locations for collaboration with partners and other product/engineering teams
    • BA/BS Degree or equivalent


Keywords: PlayStation Global, San Diego , Senior Product Manager, Trust and Safety, Executive , San Diego, California

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