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Epic Reporting Manager - Remote

Company: UnitedHealth Group
Location: San Diego
Posted on: May 28, 2023

Job Description:

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and your life's best work.(sm).

This Manager level role is responsible for business oversight and management of a team of Epic report writers/BI developers supporting multiple clients across a variety of engagement models. This role is responsible for acting as a primary advisor and mentor for all direct reports while building the Epic implementation and support teams for each assigned client.

The Epic Manager will help create and foster a culture of diversity and inclusion for our company and our clients.

The Epic Manager must be a self-motivated individual with exceptional communication and interpersonal skills and the ability to work well in team environments and a matrixed organizational structure.

You'll enjoy the flexibility to work remotely* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

  • Assist senior leadership in setting and driving the vision and strategy for the COE's reporting capabilities
  • Collaborate with other COE leadership to develop, implement, and maintain operational policies and guidelines, oversee program execution, and meet contractual terms and conditions
  • Supervise Epic system design, development, support, and other maintenance activities in compliance with IT standards of best practice
  • Represent the Epic reporting/BI team at high level customer and internal meetings around overall strategy
  • Hire, train and develop Epic analysts in all functional areas within scope of management
  • Manage Clarity Report Writers to create design specifications for new reports and identify and validate the appropriate technological solutions for various reporting needs
  • Provide technical direction, guidance and assistance during project development and accomplish all required formal signoffs
  • Determine staffing requirements for individual client engagements and supervise the work of all direct reports to ensure effective and efficient group functioning
  • Collaborate with end users to design and build the Epic system in a timely and professional manner and suggest corrective configuration or enhancements
  • Design and document the general functional requirements and detailed technical specifications for a report
  • Assist with Epic upgrades/updates by serving as a subject matter expert for the Epic Clarity data models
  • Develop, support, and maintain all required system design and build documents and other system documentation
  • Provide support and troubleshooting for incidents reported through the help desk, including 24/7 on call coverage as required
  • Adhere to organization standards for system configuration and change control
  • Develop solid relationships with end user communities, customers, and business partners
  • Attend, participate in, and contribute to meetings throughout the facility
  • Troubleshoot and/or resolve application issues and escalate more complex issues as appropriate
  • Provide support to create new reports, using third party report writing tools to display Clarity data

    You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
    Required Qualifications:

    • Bachelor's degree
    • 2 current Epic certifications with at 1 in Epic Data Model certification(s) including Clarity Data Model or other related modules
    • Completed Epic CEE (Continued Epic Education) to maintain certifications, proficiencies, and badges.
    • 7+ years combined experience across HealthCare and/or IT domains
    • 5+ years working with Epic applications
    • 2+ years resource management and/or large-scale project management
    • Experience using SQL query techniques and stored procedures to access relational databases with the ability to write efficient queries
    • Experience designing, creating, testing, and implementing complex reports using Crystal Reports and/or Business Objects Enterprise reporting tools
    • Proficiency with MS Project, Excel, Visio, PowerPoint, and SharePoint
    • Ability to travel up to 25% annually, USA domestic locations. Travel may be lower depending on project requirements

      Preferred Qualifications:

      • Master's degree in Business Administration, Health Administration, Data Science or Healthcare
      • Certification in Service Management, Project Management, or Business Analysis -
      • Applicable database and reporting tool certifications desirable (Oracle, Microsoft, SAS, Cognos, etc.).
      • Clarity Administrator certification and experience -
      • Excellent team management, communication and leadership skills and a commitment to fostering diversity, inclusion, and a culture of innovation

        Key Competencies

        • Excellent time management, organizational, and prioritization skills and ability to balance multiple priorities
        • Ability to identify and implement performance improvement initiatives aimed at improving end user service, operating costs, group functions & productivity
        • Teamwork and Collaboration. Consultative and collaborative style with demonstrated ability to team with cross-functional teams
        • Excellent in assessing and managing employee satisfaction results and assist leadership in the execution of improvement action plans
        • Demonstrate the ability to build and maintain solid internal relationships as well as motivate and inspire other team members through solid consultative skills
        • Demonstrates a solid ability to build partnerships and influence others. Work across team, group, and business boundaries to drive commonality and reusability in solution to real-world problems
        • Demonstrate solid relationship management skills and ability to handle challenging interpersonal Situations

          Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.

          Colorado, Connecticut, Nevada, or New York City Residents Only: The salary range for Colorado residents is $97,300 to $176,900. The salary range for Connecticut/Nevada/New York City residents is $97,300 to $176,900. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

          *All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

          At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

          Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

          UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: UnitedHealth Group, San Diego , Epic Reporting Manager - Remote, Executive , San Diego, California

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