Food Safety & Technical Services Product Manager
Company: Jack in the Box
Location: San Diego
Posted on: May 28, 2023
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Job Description:
Responsible for managing food safety and quality programs and
the technical aspects of complex product categories, including new
product commercialization, product quality optimization, and
alternate source development projects to ensure that products meet
specifications and food safety standards, including all federal,
state, and local government regulations, as well as appropriate
industry regulated standards. Also responsible for providing
expertise to suppliers, distribution centers, restaurant
operations, and category team partners to support product
development, market testing, and full system commercialization of
new and core products.
KEY DUTIES/RESPONSIBILITIES:
--- Provides advanced technical subject matter knowledge in the
development and commercialization of new products and core product
improvements: conducts food safety risk assessments; evaluates
third party audits and/or conducts on-site facility assessments;
evaluates prototype feasibility with Culinary; reviews supplier
manufacturing processes to guarantee that products can be safely
and consistently manufactured to specification and matched by
alternate sources, writes product specifications; collaborates with
cross-functional teams, including Culinary, Marketing, Operations,
and Supply Chain, to scale up approved prototypes for market test
and system distribution; travels to supplier facilities as needed
to observe manufacturing and verify process control and product is
correct; assures finished product standards as defined by Culinary
are achieved and consistent throughout all lines, shifts, and
processing plants; monitors food safety and quality and confirms
that commercialized products comply with specifications, including
microbiological standards. Consults with supplier and/or industry
experts to implement process changes that would impact food safety
and quality as necessary during commercialization of new products
Requests leadership approval to market test and launch product
system-wide. Evaluates and approves initial production runs and
monitors hold and release of products for market test and system
commercialization; transitions test product evaluations to ongoing
sampling program upon system approval. Collaborates with Culinary,
Operations, and suppliers to troubleshoot product performance
issues during market test and system roll out.
--- Serves as the technical lead for alternate supplier and product
optimization projects. Ensures the acceptability of the alternate
supplier's facility and food safety systems by third party audit
review and on-site audits during the commercialization of the
alternate supplier's product. Implements microbiological testing
requirements and confirmation of critical control points for safe
and consistent food product manufacturing. Provides advanced
technical knowledge to category team; proactively assesses supplier
capabilities, generates cost savings ideas, and recognizes new
technologies. Evaluates and determines the acceptability of
alternate suppliers and cost/value optimized products through
internal product showings. Develops specifications for optimized
products and conducts field tests as needed. Travels to supplier
facilities as needed to observe manufacturing; manages product
monitoring during field test and, upon completion of audits and
testing, recommends approval or disapproval to management of
alternate suppliers or optimized products. Oversees
commercialization of optimized product and product matches through
system launch.
--- Monitors supplier compliance to Jack in the Box food safety and
quality standards for all test and commercialized products via
reviews of third party audits and plant documents and by conducting
virtual or in-person facility assessments to ensure a safe and
consistent supply of ingredients. Applies various food safety and
quality systems to assure a consistent supply of highquality
products. Identifies potential or existing food safety and/or
manufacturing issues; confirms supplier compliance to product
specifications; including microbiological standards; identifies
suppliers who do not meet Jack in the Box specifications and
standards; conducts ongoing assessment of supplier performance, and
partners with suppliers to implement appropriate corrective,
preventive and proactive actions. Manages strategic business
relationships with supplier-partners in collaboration with
Purchasing counterpart. Provides feedback to suppliers about
product performance and works hand-in-hand with suppliers to
remediate areas of nonconformance. Keeps abreast of new regulatory
requirements and technologies affecting Jack in the Box
products.
--- Reviews information received by the Quality Hotline regarding
irregular restaurant and/or distribution incidents that affect food
safety and quality; investigates and responds to reported core and
new product safety and quality issues, including alleged food
safety incidences such as foreign objects. Determines severity of
the issue and addresses or consults with department
management/supplier on corrective action required, including: data
retrieval from suppliers, recommending placing potential
noncompliant product on hold at the supplier or distribution
centers, and/or retrieving non-conforming product from restaurants
and/or initiating product removal procedures. Partners with
supplier to investigate root causes of food safety/quality issues
and implements timely and effective corrective and/or preventive
actions, as appropriate.
--- Participates in test kitchen and laboratory events, such as
consumer testing, sensory testing, and product evaluation studies.
Retrieves products from freezer, refrigerator, and other storage
areas and moves to testing location; cooks products as
required.
--- Acts in a lead capacity to provide functional expertise and
administrative guidance and direction to lower level Food Safety &
Technical Services Managers and staff.
QUALIFICATIONS:
Education - Bachelor's degree, preferably in Food Science,
Microbiology or related field. Master's degree preferred. HACCP
certification and knowledge of auditing process and GFSI standards
desired.
Experience - 5+ years relevant experience in food/packaging safety,
product development, and/or manufacturing and management of food
safety/quality systems with demonstrated progressive
responsibility. Experience in the foodservice industry
necessary.
Skills/Knowledge/Abilities -
--- Requires strong knowledge of food industry product safety and
quality assurance systems, principles and practices, product
evaluation techniques, food manufacturing and distribution
--- Proficient knowledge of Good Manufacturing Practices (GMP);
HACCP principles; auditing systems/process
--- Understanding of government regulatory requirements for
products (State and Local, Federal: USDA/FSIS regulations, FDA
regulations, including the food code
--- Strong knowledge of food science and statistical process
control
--- Ability to trouble shoot manufacturing issues and exhibit the
ability to define complex processes and identify potential
improvements
--- Able to operate effectively with minimal supervision.
--- Must be a team-oriented contributor
--- Must be detail-oriented and have strong project management,
organization, analytical, interpersonal, and leadership skills
--- Excellent English oral communication and formal business
writing skills
--- Proficiency in mathematics and statistics required
--- Working knowledge of personal computers and related software
applications (word processing, database, and spreadsheet
software)
--- Demonstrates integrity and ethical behavior
Physical Requirements - Ability to speak/hear clearly in person and
on the telephone. Ability to operate a personal computer. Ability
to travel to supplier facilities, restaurants, distribution
centers, and other locations as business needs require. Must be
able to taste all types/kinds of foods. Exposure to hot and cold
temperatures (grill/walk-in freezer, etc.); ability to frequently
or as needed stand and walk freely throughout the test kitchen,
laboratory, and production plants and operation of foodservice
equipment (fryers, ovens, grill, toaster, microwave, shake machine,
slicers, etc.). Exposure to cleaning and sanitizing chemicals, dry
ice, contaminated food samples, raw food products, and processing
equipment.
The range for this position is $76,600 - $106,600 and is based on
an employee located at our corporate headquarters in San Diego. If
the candidate is hired in a different city to work remote, we will
apply a geographic pay differential based on the cost of labor in
the market in which the employee resides.
Keywords: Jack in the Box, San Diego , Food Safety & Technical Services Product Manager, Executive , San Diego, California
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