Human Resources Manager - City Cruises

Company: Hornblower Group
Location: San Diego
Posted on: September 21, 2023

Job Description:

If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information to request the appropriate accommodation by visiting the following page:City Cruises is seeking a Human Resources Manager for our operation in California.About You:This person will be adaptable, dynamic, and embody City Experiences' RESPECT Service System.About the Opportunity:The HR Manager works collaboratively with VP of HR to ensure that select administrative, operational, and project management deliverables are completed. This position reports to the VP of HR and works closely with Shared Services Payroll team. The role provides ongoing input to help shape the HR agenda and improvement strategies to enhance the employee experience.

• Will be responsible for managing daily human resources operations; and work directly with GM and port leadership as the local HR business partner.
• Quickly and responsibly resolve employee relations issues which may include preparing performance improvement plans, conducting employee meetings and internal and external investigations.
• Conduct pre-hire and on-boarding activities to support new hires for City Experiences: background checks, E-Verify, and processing in company HRIS system (UKG).
• Facilitate and lead new hire orientation.
• Manage employee relations with support of VP of HR.
• Keep track of SCA compliance and make sure that the company follows the regulations.
• Support collaboratively managers and employees.
• Conduct or request coaching on diverse topics such as communications, performance management, employee relations, team performance, food safety and handling.
• Manage coaching and counseling process specific to performance and behavior.
• Ensure all employee terminations have met proper internal approvals from leadership.
• Work with Director of Training to develop training curriculum and ensure employee compliance training is conducted on an agreed upon schedule.
• Lead Employee Engagement Survey administration and participation.
• Ensure understanding and adherence of all port, local, state, and federal laws.
• Manage HRIS date entry and integrity in accordance with payroll schedule.
• Works directly with Regional Talent Acquisition Specialist to support recruitment.
• Ensure annual performance reviews are conducted on a timely basis.
• Represent company at unemployment hearings.
• Oversee recognition programs (birthdays, anniversaries, company events, etc.)
• Manage all leave benefits in accordance with state and federal compliance, including company paid leave and short-term disability.
• Benefits administration utilizing benefits shared services to coordinate local enrollment.
• Manage and track crew required certification and licenses.
• Oversee and manage Random Drug Testing Program in accordance with company standards and US Coast Guard requirements, as applicable.
• Additional job duties assigned.Requirements & Qualifications:
  • Minimum 3-5 years of prior human resources management experience required.
  • Bachelor's degree or equivalent required, SPHR/PHR certification preferred.
  • Hospitality, restaurant, travel/tourism experience preferred.
  • Strong understanding of state, federal and local California employment laws.
  • Highly collaborative with strong interpersonal skills to successfully work across the company.
  • Embody our culture and values in all interactions.
  • Advanced skills with Microsoft Office (Word, Excel, PowerPoint, Outlook).
  • Previous experience with HRIS and Payroll systems, UKG preferred.
  • Exceptional attention to detail and accuracy.
  • Solid verbal and written communication skills.
  • Excellent planning and organizational skills with the ability to handle multiple tasks under pressure.
  • Flexible and adaptable to work in a fast-paced, ever-changing environment.
  • Quick learner, creative, and strategic thinker.
  • Ability to travel to two different sites as required on a weekly basis.About Us:City Experiences' passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you're an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.The RESPECT Service System embodies City Experiences' mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.The Company -is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and harassment against any applicants or employees based upon their race, color, religion, national origin, sex, age, sexual orientation, gender identity or expression, mental or physical disability, status as a protected veteran, or other characteristics prohibited by applicable law. - -Additionally, we encourage all qualified applicants including those with past arrest or conviction records to apply. -The Company -participates in the E-Verify program in certain locations. -We encourage qualified applicants with arrest and conviction records to apply.
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Keywords: Hornblower Group, San Diego , Human Resources Manager - City Cruises, Executive , San Diego, California