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Associate Director Workforce Planning - Hybrid

Company: UnitedHealth Group
Location: San Diego
Posted on: November 16, 2023

Job Description:

Optum, the fast-growing part of UnitedHealth Group, is a leading information and technology-enabled health services business. Our teams are dedicated to modernizing the health care system and improving the lives of people and communities.
Serving virtually every dimension of the health system, we work with a diverse set of clients across 150 countries - from those who diagnose and treat patients to those who pay for care, deliver health services, and those who supply the cures. Optum maintains operations across North America, South America, Europe, Asia Pacific and the Middle East. Our innovative partnerships provide technology and tools that enable unprecedented collaboration and efficiency. As a result, we can tap into valuable health care data to uncover insights and develop strategies for better care at lower costs.
Here at Optum, part of United Health Group we'll put you in the driver's seat on vital projects that have strategic importance to our mission of helping people lead healthier lives. Yes, we share a mission that inspires. We need your organizational talents and business discipline to help fuel ours. It's the opportunity to do your life's best work.(sm)

About the role:
Primary Responsibilities:

  • Manage a culture that encourages individual growth, development and leverages innovation and process improvement to achieve high quality performance
  • Provide strategic direction and perspective of the department
  • Develop strong talent within the department
  • Assist in the delivery and development of both Long and Short term Backoffice capacity plans to help ensure business service level and turnaround time goals are consistently met
  • Analyze, maintain and review information related to forecasting accuracy, efficiency recommendations, operational risks and opportunities, and forecast updates/trending
  • Communicate analysis and recommendations with operational leadership and other key stakeholders
  • Support ad hoc operational/strategic business activities through analysis and reporting
  • Develop, recommend, implement, and continuously improve business solutions and processes driving long term value to the organization
  • Review and report on key operational metrics including volume, average handle time, shrinkage, occupancy, utilization, attrition, and SLA/turnaround time
  • Perform other job-related work as assigned
    Required Qualifications:

    • Workforce Management (WFM) experience supporting Operations
    • Strong experience with short / long range planning, financial modeling and complex data analysis
    • Experience handling complex operations and financial issues that may have divisional or companywide scope
    • Intermediate to advanced level of proficiency with PC based software programs and automated database management systems (Excel and PowerPoint)

      Preferred Qualifications:

      • Bachelor's degree in Business, Economics, Finance, Mathematics or a related field
      • Experience in the Financial Services industry
      • Experience with Workforce Management (WFM) software including NICE, Aspect, Verint
      • Solid analytical and critical thinking skills to identify trends and influence business decisions
      • Solid project management skills
      • Excellent oral and written communication skills
      • Proven leadership skills -

        Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM

        Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.

        Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveller community, or any other characteristic protected by law. Optum is a drug-free workplace. - 2023 Optum Services (Ireland) Limited. All rights reserved.

Keywords: UnitedHealth Group, San Diego , Associate Director Workforce Planning - Hybrid, Executive , San Diego, California

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