General Manager (Hrly CA Only) - 24H402
Company: Carter's/OshKosh
Location: San Ysidro
Posted on: November 19, 2023
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Job Description:
QUESTIONNAIRE-3-51
685
Employee Type:
Regular
If you are a CURRENT Carter's employee, you MUST apply through the
Internal Career Link within the My Career & Performance app in
Workday . Do not apply using the below external application.
Carter's, Inc. is the largest branded marketer in North America of
apparel exclusively for babies and young children. The Company owns
the Carter's and OshKosh B'gosh brands, two of the most recognized
brands in the marketplace. These brands are sold in leading
department stores, national chains, and specialty retailers
domestically and internationally. They are also sold through more
than 1,000 Company-operated stores in the United States, Canada,
and Mexico and online at www.carters.com, www.oshkosh.com,
www.cartersoshkosh.ca, and www.carters.com.mx. The Company's Child
of Mine brand is available at Walmart, its Just One You brand is
available at Target, and its Simple Joys brand is available on
Amazon. The Company also owns Skip Hop, a global lifestyle brand
for families with young children. Carter's is headquartered in
Atlanta, Georgia. Additional information may be found at
www.carters.com.
Baby Clothing, Kids Clothes, Toddler Clothes - Carter's
Shop for baby clothing, baby necessities and essentials at
Carters.com, the most trusted name in baby, kids, and toddler
clothing. Shop our selection of cute baby & kids clothing.
POSITION PURPOSE
The General Manager (GM) leads the vision and business strategies
to achieve sales, productivity and profitability for two retail
store locations. The GM effectively directs and manages all aspects
of each retail store location inclusive of customer engagement,
operational execution, people management, and merchandising
presentation. The GM directs a diverse workforce to ensure
adherence with Company policies and procedures. The GM consistently
abides by and upholds Our Values to create a positive working
environment; Act with Integrity, Exceed Expectations, Succeed
Together, Inspire Innovation, and Invest in People.
ESSENTIAL JOB FUNCTIONS
People Management (Develop Effective Teams/Lead through
Change)
Communicates professionally and effectively in all interactions
including management teams, sales associates, customers, business
partners, and vendors.
Ability to grow leaders through providing direction, delegation,
and follow up with employees in both store locations.
Fosters a positive work environment for employees and recognizes
performance to increase employee engagement.
Builds a talent pipeline though networking/recruiting and develops
a succession plan for management positions in both store
locations.
Train, coach, and redirect the store teams and adapts management
style as necessary.
Accountable to the adherence of safety regulations, policies and
procedures as directed by the Company.
Sets clear expectations and identifies gaps in performance of the
team and addresses opportunities appropriately.
Effectively plans/prioritizes their own time between both store
locations to meet the needs of each store.
Receives feedback with positive intent and makes efforts to take
appropriate action on that feedback.
Customer Focus
Maintains a genuine customer focus on the sales floor by leading
and directing the Leader on Duty program in both store
locations.
Consistently models all brand service standards and coaches others
to ensure consistent execution of those standards.
Builds customer loyalty through directing and coaching the team on
the benefits of customer participation in the Rewarding Moments
program.
Trains management team on proper resolutions to customer concerns
and addresses those concerns timely.
Analyzes Customer feedback to identify areas of opportunity and
implements a strategy for the team to positively impact those
results.
Merchandising and Operational Execution (Manage Measure Work)
Sets strategic direction on merchandise and operational execution,
ensuring brand standards are met and integrated in both store
locations.
Reduce loss through a consistent level of customer service,
education, and operational controls.
Effectively manages multiple schedules to maximize productivity to
provide an exceptional customer experience while managing
payroll.
Analyzes and reacts to assortment level sell thru in both stores
and utilizes reactionary merchandising to drive sales.
Maintains neat, clean, and organized stores while adhering to
appropriate multi-brand merchandising guidelines.
Directs and coaches team to ensure the efficient handling of all
merchandise from shipment receipt, processing, visual placement,
and replenishment.
Business Management (Drive Growth)
Critically analyzes key performance indicators (KPIs) and
identifies behaviors to drive results.
Ability to understand and communicate business metrics and trends
within each store.
Partners with peers, business partners and supervisor to identify
brands successes and opportunities.
Leads store teams to generate sales to exceed Company provided
goals.
Seamlessly leads and integrates an omni-channel experience ensuring
teams are trained on the tools available and the product inventory
through each channel.
KNOWLEDGE, SKILLS, AND ABILITIES
High school degree or GED minimum requirement, BS/BA degree
strongly preferred
Specialty retail strongly preferred
Minimum of 5 years of retail management experience
Previous experience leading direct reports
Experience in managing multiple stores and high unit output
Demonstrated leadership and supervisory skills
Expertise in store systems and operational controls
Ability to communicate effectively to customers, team, and
supervisor
Ability to lead, direct, and execute multiple tasks
concurrently
Proficient computer/ technology skills (Outlook, Excel, Web
navigation)
PHYSICAL DEMANDS
Ability to lift 40 pounds as needed.
Ability to stand or walk for long periods of time; climb up and
down a ladder.
Frequent bending, stooping, reaching, pushing, and pulling.
Ability to commute between stores on a regular basis.
Ability to travel as needed.
AVAILABILITY REQUIREMENTS
Availability to meet the needs of the business that may include
days, nights, weekends and holidays as scheduled.
Includes evenings, weekends and holidays. A minimum of two closing
shifts a week.
NOTE: This job description is not intended to be all-inclusive. The
duties described may be changed or reassigned at the discretion of
management, and the employee may be required to perform duties that
are not listed in the job description.
Compensation for this position ranges from $23.50 to $40.50 per
hour based on experience and location.
Carters is committed to creating a diverse environment and is proud
to be an equal opportunity employer. All qualified applicants will
receive consideration for employment without regard to race, color,
religion, gender, gender identity, sexual orientation, national
origin, genetics, disability, age, veteran status, or any other
status protected by federal, state, or local law.
Keywords: Carter's/OshKosh, San Diego , General Manager (Hrly CA Only) - 24H402, Executive , San Ysidro, California
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