District Service Manager
Company: Rite-Hite Company
Location: San Diego
Posted on: April 16, 2024
Job Description:
Job Category:Production & Skilled TradesSchedule:Full timeJob
Description:PURPOSE AND SCOPE To manage the Service Department
within an assigned area to ensure customer expectations are
exceeded in the maintenance, repair, and service of equipment while
maintaining acceptable profitability. Note, in smaller assigned
areas this position may be combined with the Installation
Supervisor, and still referred to as "District Service Manager",
while those responsibilities would be included with these.ESSENTIAL
DUTIES AND RESPONSIBILITIESTo perform this job successfully, an
individual must be able to perform each essential duty
satisfactorily.
- Maintain a staffed, trained service team that works safely and
efficiently.
- Ensure customer expectations are exceeded in the maintenance,
repair, and service of equipment.
- Exceed budgeted targets for profitability.
- The position must maintain up-to-date technical knowledge on
all products sold by the district as well as major industry trends
and competitive products.
- This position is responsible for building a strong Service
Team. This includes forecasting personnel needs to assure
sufficient staff is available to meet demand while keeping overtime
costs within acceptable parameters, and screening and hiring new
Service Technicians.
- This position is responsible for ensuring that all Technicians
are trained, including initial as well as ongoing training, and
ensuring progress in completing the Technician Training Standard
and movement through the ASAPP levels of development.
- This position is responsible for managing the safety of all
Technicians. This includes ensuring initial and periodic safety
training, ensuring that all Technicians have proper, functioning
safety equipment, periodic inspections of equipment and safety
audits, and enforcing safety policies and compliance with
applicable occupational safety and health regulations. Should an
accident occur, this position is responsible for completing the
proper documentation, investigating the accident, and taking
appropriate steps (including corrective action, if warranted) to
minimize future risks.
- This position is responsible for enforcing all Company policies
and performance standards. This includes making all employees aware
of these policies through an effective orientation, communicating
changes, setting expectations for performance, and holding
employees accountable through the use of corrective action as
appropriate.
- This position is responsible for developing Technician Team
Leaders in their roles and developing them to be ready for future
opportunities within the Company.
- In addition to managing Arbon employees, the District Service
Manager has secondary responsibility for supporting the
installation portion of the business, including help with non-major
projects (handled by Regional Project Managers or Installation
Manager) and for the effective use of subcontractors and any
required union labor. This includes helping to find new
subcontractors or sourcing union labor, as needed, certifying,
training and developing subcontractors, and managing the
performance of all third party labor, and lend Service employees to
Installation as directed, and working with the Installation Manager
to coordinate Installation Technicians supporting the service
operations, as needed.
- This position is responsible for monitoring and identifying
performance problems in service personnel and for taking a
proactive approach to correcting negative behaviors. At a minimum,
this position is responsible for conducting 2 performance reviews
with all direct reports each year. As part of the performance
appraisal process, the incumbent will work with each employee in
setting performance objectives at the beginning of each year, or
when the employee joins the company.
- The incumbent is responsible for instilling a team atmosphere
among the members of the service department and across functional
line. The incumbent will work in concert with the District
Operations Manager, District Sales Managers, Installation
Managers/Regional Project Managers, Administrative Managers, and
Technician Team Leaders in developing and implementing strategies
that will maximize synergies between functions and promote
teamwork.
- This position is responsible for fleet management of the
service vehicles, ensuring proper maintenance is conducted and that
each Technician has a safe vehicle that complies with applicable
regulations.
- This position works with the Senior Service Manager or VPGM to
establish proper inventory levels within on each service truck and
in each storage facility; develops processes and procedures to
ensure that these levels are maintained; and manages the
Technicians, Team Leaders, and Administrative personnel to ensure
these levels are maintained without accumulating excess
inventory.
- Working as a team with Administrative and Sales personnel and
with customers, this position assists in resolving outstanding
collections issues and minimizing the aging of Accounts
Receivable.
- This position is responsible for managing all service related
expenses, including labor, supplies, materials, and travel costs.
The Service Manager reviews financial reports monthly, identifying
areas of good and poor financial performance, trends, and ways to
improve profitability.
- This position will work with Service Coordinators, Service
Administrators, and Technician Team Leaders to ensure the efficient
scheduling of all maintenance, repair, and service work in the
district that results in maximizing service profits while exceeding
customer expectations for timely service.
- This position ensures the quality of work by all Technicians by
ensuring effective training, regular quality audits, and periodic
spot-checks.
- This position serves as a resource to the sales staff by
assisting with the technical aspects of sales.
- This position will also serve as the point person for any
customer having a technical question on our product or a service
related question.
- Other Duties AssignedEDUCATION and/or EXPERIENCE The successful
individual will possess:
- Bachelor's Degree or equivalent from four-year college or
technical school; or three or more years related experience and/or
training; or equivalent combination of education and experience.
Background in construction management preferred. An in depth
knowledge of Rite-Hite products is required. Must be able to read
and understand all documents pertaining to project planning. CAD
proficiency helpful.KNOWLEDGE / SKILL REQUIREMENTSThe ideal
individual will demonstrate:
- Ability to read and interpret documents such as safety rules,
operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence. Ability to
speak effectively before groups of customers or employees of
organization.
- Ability to work with mathematical concepts such as probability
and statistical inference, and fundamentals of plane and solid
geometry and trigonometry. Ability to apply concepts such as
fractions, percentages, ratios, and proportions to practical
situations.
- Ability to solve practical problems and deal with a variety of
concrete variables in situations where only limited standardization
exists. Ability to interpret a variety of instructions furnished in
written, oral, diagram, or schedule form.SUPERVISORY
RESPONSIBILITIES:The Service Manager is responsible for profitably
managing a service business with up to 30 employees in 2-5 service
zones. Carries out supervisory responsibilities in accordance with
the organization's policies and applicable laws.Company
Description:Arbon Equipment - A Rite-Hite Company is the global
leader in the manufacture and distribution of industrial loading
dock and door equipment. Our innovative products and world class
sales organization ensure solid, consistent growth, both for our
company and our staff. We are always looking ahead to develop
innovative new products and services to improve our customers'
safety, security, and productivity.We Offer:Arbon Equipment - A
Rite-Hite Company provides competitive compensation and a
comprehensive benefits package with medical, dental, and vision
coverage along with life and paid medical leave. We also provide a
retirement savings plan that combines 401(K) with company match and
profit sharing. Paid holidays, vacation, and up to five paid
personal/sick days per year round out the package.Rite-Hite is an
Equal Opportunity/Affirmative Action employer offering a drug free
workplace for our customers and employees.
Keywords: Rite-Hite Company, San Diego , District Service Manager, Executive , San Diego, California
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