Chief Impact Officer
Company: San Diego LGBT Community Center
Location: San Diego
Posted on: May 2, 2024
Job Description:
WELCOME TO YOUR CENTER!
The Center is the largest and most impactful LGBTQ+ organization in
our region. As the second oldest Center in our movement, we have
served our community and stood as a beacon of hope for 50 years.
Established as a community non-profit in 1972, The Center provides
targeted programs and services to the full diversity of the San
Diego LGBTQ community. The mission of The Center is to enhance and
sustain the health and well-being of the lesbian, gay, bisexual,
queer, transgender, nonbinary, immigrant, and HIV communities for
the betterment of our entire San Diego region. Our vision is to
create a Center and Center culture where every person feels and
knows that they are welcomed, valued, and supported. As the beacon
for our regional LGBTQ community, we actively recommit to being a
more vibrant, bold, innovative, safe, and modern center each day
than the day before. The Center is sex-positive and provides
advocacy and critical health and social support services to support
our community members through all stages of life, focusing on our
deeply held values of equity, social justice, and client-centered,
trauma-informed care.
The Center currently has over 100 staff working at soon to be nine
facilities across San Diego County and is led by a 13-member board
of directors, overseeing an annual operating budget of $13.5M. The
Center provides more than 80,000 direct service visits to community
members every year, and through our events, activities, and
advocacy, touches the lives of thousands more.
Background
Through advocacy, civic engagement, and coalition building, The
Center works to promote LGBTQ health and wellness, fight
homophobia, transphobia, and racism, and advance human and civil
rights and justice by amplifying the voices of our LGBTQ community
and families, especially those who remain most marginalized- youth,
seniors, those experiencing housing and economic insecurity,
communities of color, those living with HIV, and immigrants. A core
value of The Center is that the health and wellness of our
community cannot thrive without strong advocacy and community
power.
The Center has experienced tremendous growth over the last five
years, and we are looking for the right candidate to help lead us
into The Center's exciting next phase. The Chief Impact Officer is
a key leadership position on the Senior Team, serving as both an
effective supervisor of our public affairs, civic engagement, and
communications departments, and a senior-level strategic and
visionary leader for our rapidly growing organization. This role
requires a sophisticated, seasoned policy professional with
extensive ties to San Diego's political spheres and community-based
organizations from grassroots to grasstops organizations and
individuals.
The Position
Reporting to the Deputy CEO, the Chief Impact Officer tracks and
develops responses to the social and political issues in the San
Diego region impacting the LGBTQ community, and oversees The
Center's main external priorities, policy positions, and coalition
memberships. This leader will develop and implement strategies for
when The Center, as the region's largest LGBTQ+ service and
advocacy organization, leads on initiatives, supports initiatives
in partnership with coalitions, steps back, or plays a minor role.
A skilled collaborator, this leader directs initiatives that
strategically strengthen and expand relationships with policy
makers, community-based organizations, and other influencers and
stakeholders to fulfill our mission and build power for our San
Diego LGBTQ+ community. The ideal candidate will have a passion for
both policy and social impact organizing, authentically and
proactively engaging communities toward building community power,
so that all who interact with The Center feel included,
represented, and engaged in the heart of the LGBTQ+ community.
The Chief Impact Officer also drives marketing and communications
strategies, in partnership with the Senior Director of
Communications and Marketing, to continually increase The Center's
impact and visibility and enhance its reputation as a trusted
messenger within the LGBTQ+ community. This position develops and
integrates the communication strategy based on our core values,
strategic plan, and emergent priorities, to ensure that Center
communications reach target audiences. This position works
collaboratively with the CEO and Deputy CEO to proactively craft
messaging and positions on high profile issues, as well as Center
responses to community.
PRIMARY ROLES AND RESPONSIBILITIES
Organizational Operations & Senior Leadership:
- Responsibility for a team of 10+ staff and supervise three
direct reports.
- Provide inspirational leadership establishing a high level of
trust, professionalism, and dedication in the Public Advocacy and
Community Engagement team.
- Engage in organization-level decision making on the Senior
Team.
- Provide oversight for the Department's financial strategy, and
input on agency-wide budgets.
- Actively contribute to The Center's commitment to anti-racism
and equity by acting as an active thought partner to ensure The
Center continues to grow in our journey to welcome and serve the
full diversity of our community.
- Engage with the Board of Directors, including presenting to the
Board regularly, to ensure alignment on organizational priorities
and effective communication.
Public Affairs & Advocacy:
- Hold key relationships with policy makers, nonprofit
organizations and leaders, and external stakeholders throughout the
San Diego region.
- Oversee the monitoring, analyzing, and advocacy on a variety of
legislative policy issues of concern to the mission of The
Center.
- Identify emergent policy issues and draft written analyses,
position briefs, correspondence, and community-friendly educational
materials.
- Conduct ballot measure analyses to determine The Center's
positions.
- Analyze program data to draft a policy or campaign.
- Serve as direct liaison to elected officials and external
stakeholders to advance legislative and policy priorities.
- Oversee and coordinate the coalition work The Center does as
part of its community engagement and direct advocacy.
- Strong understanding of data-informed campaigns, particularly
in support of grassroots campaigns mobilizing low propensity
voters.
Civic Engagement:
- Provide a strong intersectional knowledge of Center priority
issues (e.g., immigration, housing, anti-LGBTQ+ bias) in all
aspects of civic engagement.
- Supervise the Director of Engage San Diego (a program of The
Center) and help oversee the strategic direction of the overall
program.
- Provide strategic management and grant support to Engage San
Diego.
- Develop and oversee the implementation of The Center's civic
engagement and non-partisan voter mobilization campaigns to grow
political and community power in the region.
- Including: redistricting, election engagement, etc.
- Oversee campaign budgets, strategy, and messaging.
- Guide and advise the Public Affairs and Engage staff in the
conception and implementation of mobilization goals, tactics,
indicators of success, and development of assessment
tools.
- Supervise the development and implementation of our partnership
with the San Diego County Registrar of Voters to be a Vote
Center.
Community Engagement:
- Provide a strong intersectional knowledge of Center priority
issues (e.g., immigration, housing, anti-LGBTQ+ bias) in all
aspects of community engagement.
- Oversee the planning, coordination, and execution of community
events including celebrations, community responses, and fundraising
events (in partnership with the Development department).
- Work to deepen and expand The Center's collaboration with
community-based organizations through an intentional cross-movement
strategy designed to further social justice.
- Oversee the strategic community engagement efforts for The
Center, and support staff who directly liaise with those
communities.
- Skillfully navigate community tensions and develop Center
responses that reflect Center values.
Communications:
- Oversee the strategic direction and implementation of The
Center's communications and marketing throughout the
organization.
- Along with the CEO, DCEO, and Senior Director of Development,
serve as an additional Center spokesperson.
- In partnership with the Senior Director of Communications and
Marketing, draft Center talking points for major public
opportunities; oversee and serve as final approver on the majority
of regular Center communications.
- Partner with the Senior Director of Communications and
Marketing to ensure Center messaging is consistent throughout the
organization and ties back to our strategic plan.
- Ensure Communications team coordination and integration with
Center programs and services to successfully achieve organizational
goals.
- Oversee constituent-focused external communications, ensuring
the CEO, Senior Team, Board of Directors, donors, volunteers,
clients, community members, community partners, and staff are
informed on timely topics to assure a consistent and engaging
message to the public on behalf of the Center.
- Ensure dedicated communications to The Center's priority
populations (youth, seniors, women, and transgender, nonbinary,
Black, and AAPI communities).
- Facility in overseeing the full breadth of a communications
campaign.
- Full understanding of executing and implementing paid digital
campaigns.
Administrative:
- Oversee federal, regional, and local lobbying reporting and
ensure compliance.
- Ensure all contractual reporting is thorough and submitted in a
timely manner.
- Create and oversee five program budgets.
- Work with staff teams to create annual work plans aligned with
the Strategic Plan.
REQUIREMENTS
- Managerial acumen, strong program design and management skills,
excellent writing and oral presentation skills, and ability to work
collaboratively with emotional intelligence are highly
valued.
- Excellent verbal, written, interpersonal, and presentation
communication skills; demonstrated ability to write and edit
persuasive materials with up-to-date data.
- Ability to translate strategic plans into specific short- and
long-term objectives and define metrics and
accountabilities.
- A community organizer with commitment to our diverse grassroots
community and social justice movement.
- Thorough knowledge of regional political and advocacy
landscapes.
- Ability to communicate and organize along the organizational
spectrum from grassroots organizations to large, complex systems,
to increase partnership and decrease community tension.
- Passion for The Center's mission and work.
- Proven attention to detail, organization, and timely
follow-through.
- Experience developing and managing budgets with a high level of
precision.
- Ability to productively interact with a variety of
constituencies including donors, Board members, volunteers, staff,
community members, clients, allies, visitors, government officials,
stakeholders, and the general public; diplomatically manage
competing priorities and constituencies.
- Experience effectively coaching and mentoring junior staff,
empowering volunteers in leadership roles, and working
independently and as part of a highly collaborative team.
- Experience working with the LGBTQ+ community and familiarity
with issues of particular relevance to LGBTQ+ people at the
intersections of race, ethnicity, nationality, sexual orientation,
gender identity, socio-economic background, religion, age,
immigration status, and physical ability.
QUALIFICATIONS AND EXPERIENCE
- Education:Some college required, advanced degree strongly
preferred. Any combination of experience, education, and training
that would provide the equivalent knowledge and abilities may be
considered as a substitute for formal education.
- Experience:A minimum of 5 years of experience in senior-level
leadership in either policy, advocacy, or communications
experience; experience with nonprofit organizations is highly
desirable. Experience in voter engagement required.
- Computer/Office Equipment Skills:Must have superior proficiency
working with Microsoft Office, particularly Outlook, Word, Excel,
PowerPoint, OneDrive, and Teams.
- Platforms and Databases: Proficiency in PDI or other voter
databases preferred. Strong understanding of social media
platforms, particularly those offering paid digital
campaigns.
- Language Skills:Fluency in English is required. Spanish is
preferred.
- Work Schedule:This position is primarily in-person at The
Center. Flexibility is required to participate in regular evening
and weekend events, meetings, and travel as necessary.
- Access to reliable automobile transportation with a valid
driver's license and proof of insurance is required. This position
will require travel throughout the San Diego region.
- Physical Demands:The person in this position may be required to
sit or stand for extended periods, move objects up to 25 pounds,
ascend/descend stairs, operate office equipment, open and close
filing cabinets and boxes, observe visitors, and communicate
messages and tone by telephone. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions.
- Offer of employment may be contingent on satisfactory results
of a criminal history background check.
COMPENSATION AND BENEFITS
- Compensation: The pay range for this position is $130K - $140K
and is commensurate with experience. This is a Full-Time Regular
Non-Exempt position.
- Benefits: The Center offers a robust benefits package,
inclusive of competitive pay scales; 401(k) Retirement Plan (with
company match); flex time opportunities; full medical, dental,
vision, and chiropractic health coverage; out-of-pocket optional
coverage for spouses, domestic partners, and dependent children;
full-time and part-time schedules; generous vacation and holiday
benefits; professional training and development experiences; and
opportunities for promotion and advancement.
Please review the current job openings by clicking the button
below. If you believe you possess the heart and skills for any of
these (or any other) exciting job opportunities, we encourage you
to apply. Instructions for how to apply are included in each job
announcement. We regret that we are unable to accept telephone
inquiries.
As of 04/01/2023, The Center has relaxed its COVID-19 vaccination
requirement for employment. New employees are encouraged but not
required to be vaccinated. The Center reserves the right to amend
this requirement based on health concerns and/or governmental
recommendations to protect the well-being of our community. If this
requirement changes, employees will have 30 days to comply.
Equal Opportunity Employer
The San Diego LGBTQ Community Center is an equal opportunity
employer to all, regardless of age, ancestry, color, disability
(mental and physical), exercising the right to family care and
medical leave, gender, gender expression, gender identity, genetic
information, marital status, medical condition, military or veteran
status, national origin, political affiliation, race, religious
creed, sex (includes pregnancy, childbirth, breastfeeding, and
related medical conditions), and sexual orientation.
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Keywords: San Diego LGBT Community Center, San Diego , Chief Impact Officer, Executive , San Diego, California
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