LEGOLAND California Resort Senior Security & Incident Manager

Company: Merlin Magic Making
Location: Carlsbad
Posted on: May 20, 2025

Job Description:

What you'll bring to the teamWe are LEGOLAND California Resort!The place where FUN is built and memories are made. Across our Resort, we have two fantastic LEGO Themed Hotels, a Water Park, a SEA LIFE Aquarium, more than 60 rides and attractions, 20 food and beverage locations, and 14+ retail outlets-offering endless opportunities to build your career! At LEGOLAND California Resort, our mission is to create truly memorable experiences, prioritizing the safety and well-being of our guests and employees. To enhance guest and employee experiences, we are seeking a Senior Security & Incident Manager.Role Summary:The Senior Security & Incident Manager oversees all security, emergency response, and incident planning at LEGOLAND California Resort. This senior operational role focuses on protecting guests, staff, and property while maintaining a positive guest experience. Responsibilities include managing 24/7 security coverage, medical response teams, and incident management systems, ensuring compliance with safety standards.This role requires calm, decisive leadership in high-pressure situations and a proactive approach to risk and emergency planning. You will lead multi-agency collaboration on emergency preparedness, including large-scale drills like Mass Casualty Incidents (MCI). You will serve as the Resort's primary liaison with local police, fire, and EMS, representing the Resort in emergency planning groups and safety forums.You will also shape the Resort's safety culture by developing team capabilities, driving continuous improvement, and maintaining a visible, reassuring presence to enhance guest and employee confidence. This role is key to ensuring LEGOLAND California is operationally safe and recognized as a responsible community partner.Emergency Operations

• Lead the design, implementation, and review of emergency protocols, including evacuations and crisis management.
• Serve as Crisis Coordinator during emergencies, making high-stakes decisions to protect lives and property.
• Plan and lead emergency drills, including MCI scenarios, with internal teams and local emergency services.
• Ensure fire alarms, public address systems, access control, and CCTV are maintained and operational.
• Facilitate joint preparedness exercises with emergency agencies.Incident Management
  • Maintain incident reporting systems, ensuring accurate and timely documentation.
  • Partner with law enforcement and emergency agencies during and after incidents.
  • Conduct debriefs post-incident to capture lessons learned and improve protocols.
  • Support investigations and implement follow-up actions.
  • Represent the Resort in inter-agency forums and safety committees.
  • Act as Security, Incident, and Resort Duty Manager on a rotating basis during live incidents or after-hours.Team Leadership and Development
    • Lead, develop, and motivate security, emergency response, and medical teams.
    • Implement regular training, including emergency scenarios and community exercises.
    • Identify and develop departmental leaders and ensure shift coverage.
    • Drive performance and model calm leadership under pressure.Guest Safety and Experience
      • Maintain a visible presence to reassure guests and staff.
      • Lead safety communications during incidents and recovery.
      • Coordinate with PR and Guest Services for consistent messaging.
      • Train staff on guest interaction standards during crises.
      • Manage external perceptions of safety with media and emergency partners.
      • Oversee the 'Resort 1' Duty program and promote a 'Guest Obsessed' culture.Strategic Planning
        • Build relationships with local emergency agencies and officials.
        • Represent LEGOLAND as a safety leader in the community.
        • Identify improvements through benchmarking and partnerships.
        • Lead community-focused safety initiatives.
        • Develop long-term plans for security infrastructure and workforce capabilities based on data and trends.Health & Safety
          • Ensure compliance with Merlin's HSS Policy and applicable laws.
          • Prepare for audits and inspections.
          • Lead incident investigations and documentation.
          • Provide expertise on risk assessments and safety policies.
          • Coordinate with regulators and licensing bodies.Qualifications & ExperienceSkills & Competencies
            • Proven Leadership: Experience leading multidisciplinary teams in high-pressure environments, preferably within emergency services or business continuity.
            • Strategic Safety Planning: Ability to develop and implement long-term safety strategies aligned with business and regulatory standards.
            • Crisis and Incident Management: Experience managing complex incidents and coordinating with external agencies.
            • Operational Effectiveness: Track record of improving team performance and operational standards.
            • Stakeholder Communication: Strong communication skills to engage with leaders, teams, and partners.
            • Community and Agency Collaboration: Skilled at building relationships with law enforcement and emergency services.
            • Cultural and Situational Awareness: Ability to operate effectively across diverse teams and contexts, with a guest-first mindset.
            • Problem-Solving: Strong analytical skills for data-driven decisions.
            • Flexibility: Availability to work weekends and holidays as needed.ValuesOur values-Own Your Craft, Go Together, Enjoy the Ride, Drive & Discover, and We Care-guide our behaviors. Living these values helps us create joy, connections, and lasting memories for our guests, fostering a positive environment for everyone.Own Your Craft:
              • Continuously develop your expertise and help others grow.
              • Act on feedback to improve performance.
              • Stay curious and draw inspiration to stay at the forefront of entertainment.Go Together:
                • Build trusting relationships across teams and cultures.
                • Collaborate to solve problems and drive results.
                • Decide and act decisively once a course is set.Enjoy the Ride:
                  • Bring positivity and energy to the workplace.
                  • Support others through challenges and setbacks.
                  • Create an inclusive, valued environment.Drive & Discover:
                    • Own your work and focus on impactful tasks.
                    • Seek opportunities for innovation and improvement.We Care:
                      • Show thoughtfulness and prioritize safety and well-being.
                      • Contribute positively to the environment and community.BenefitsYour Benefits Odyssey Begins Here:
                        • Generous Vacation and Time Off: Enjoy ample PTO to relax and recharge.Affordable Health Plans: Access medical, vision, and dental coverage.Global Access Pass: Free entry to Merlin attractions worldwide for you and your loved ones.Secure Your Future: Company-paid life insurance and 401(k) matching plan.Continued Growth: Opportunities for ongoing development within a global organization.Family and Friends Fun: Share the magic with loved ones through free attraction entries.Pay RangeUSD $95,000.00 to USD $110,000.00 per year
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Keywords: Merlin Magic Making, San Diego , LEGOLAND California Resort Senior Security & Incident Manager, Executive , Carlsbad, California