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Director of UX Design, IT Portfolio Products - 22445

Company: ServiceNow
Location: San Diego
Posted on: May 19, 2019

Job Description:

ServiceNow Careers * Solutions * Platform * Customers * Explore Director of UX Design, IT Portfolio Products - 22445 Product San Diego, California __________________________________________________ Apply Description Director of UX Design We are looking for a Director of Design, IT Products Portfolio, with the passion to solve complex business problems through design thinking, and who consistently strives for continuous betterment of their work. As a designer, visionary and systems-level design thinker, you will provide leadership to team of designers and direction for a portfolio of products. You will collaborate with other UX, Product and Engineering teams to create holistic and compelling experiences for our customers. You will be part of the growing world-class Experience Organization (EO). EO creates new and compelling experiences for ServiceNow - enabling people around the world to get more done, faster than ever before! What we expect you to achieve in this role: * Recognized as owner and leader in multiple management domains * Effectively mentors and nurtures the entire design team * Directly manages 8-10 designers and/or managers * Considers team dynamics when executing design decisions * Plans design efforts to benefit constituents & other departments * Establishes measures for successful design work * Leads/runs design discussions * All actions/duties set entire design team up for success. * Leads and develops short and long-term roadmaps for product execution * Considers all feedback regardless of department/position/relationship, and communicates relevant information back to the team * Drives sync meetings with design team, and Senior Leadership to keep efforts on track * Establishes and enforces organizational processes and programs to improve effectiveness, productivity, and efficiency. * Provides guidance on hiring efforts and growing the design team * Evangelizes design thinking and acts as a political shield for the design team * Is seen as a thought leader within the company and the UX design industry What you get to do in this role: * Work collaboratively with our Product teams to deliver great UX that will revolutionize workplace collaboration and productivity for some of the largest companies in the world. * Change the way people work through design thinking and develop experiences using AI, Machine Learning and Mobile technology. * Oversee a portfolio of products, while acting as a mentor & manager to subordinates. * Work closely with Product and Engineering from strategic definition, planning, architecture, through tactical execution of the Product Roadmaps. * Work with your peers to ensure a unified and cohesive experience across the ServiceNow ecosystem. * Assist in conduct user needs assessment, task analysis and develop user profiles; identify key tasks for user research, competitive analysis and user testing, develop usability plans. * Develop high level task flow content and then use storyboards and other design documents to communicate concepts and vision to others. * Rapidly iterate theoretical task scenarios, navigation map, flow, and state-transition diagrams to document design decisions. * Work collaboratively with Performance Analytics team effectively integrating your design expertise inside a truly agile environment directly affecting ServiceNow products. * Address Performance Analytics business problems by proposing design solutions. * Oversee your team's work: detailed mockups and prototypes and behavior specifications. * Ensure a consistent experience across the mobile and desktop platforms. * Participate in the development and maintenance of the company Design system to provide examples of core platform components and best practices. * Oversee UI layouts including controls, labels and graphical elements for software on both mobile and desktop platforms with an eye towards experience unification. * Participate in documentation development process such as user experience specifications, testing and evaluation. * Work closely with product management in UX ideation and innovation. In order to be successful in this role, we need someone who has: * Enterprise product design experience * Bachelor's Degree (or equivalent experience) in visual design, interaction design, human interaction sociology, psychology, or related disciplines. * An inspiring portfolio representing the process you follow to build insanely great experiences * Demonstration of any accessible projects you have built * At least 8 years of visual and interaction design, with 5 years of Experience Design or equivalent. * At least 3+ years of experience managing design teams * Expert with Sketch, Photoshop, or other design tools. * Ability to do rapid prototyping in Axure, Keynote, Framer, Principle or similar tools. * Ability to understand and distill complex problems into clean solutions. * Must have strong written and verbal English communication skills. * Must have excellent teamwork, communication, and technical problem-solving skills to contribute within a multi-functional and multi-disciplined team. * Obsessed with the relentless pursuit of UX perfection working inside an iterative and agile development environment. * Irritated when encountering pull door handles that can only be pushed inward. * Must be able to work with minimal supervision in a fluid, fast-paced and truly agile environment. * Expected to demonstrate a high level of initiative, good sense of humor, and a "make it work" ethos. Bonus Points * Knowledge of web design technologies (HTML, CSS) * Experience working in an agile or incremental manner We provide competitive compensation, generous benefits, and an exciting, start-up atmosphere. We are a collaborative and merit driven team, where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers while working with advanced technology and a talented development team, come join us! ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at (408) 501-8550, or talent.acquisition@servicenow.com for assistance. Apply Apply Later * Back to Current Openings __________________________________________________ Share LinkedIn Facebook Twitter Email __________________________________________________ Powered by Jobvite ServiceNow Careers Works for you[TM] ? ServiceNow. All rights reserved.* Bachelor's Degree (or equivalent experience) in visual design, interaction design, human interaction sociology, psychology, or related disciplines. * An inspiring portfolio representing the process you follow to build insanely great experiences * Demonstration of any accessible projects you have built * At least 8 years of visual and interaction design, with 5 years of Experience Design or equivalent. * At least 3+ years of experience managing design teams * Expert with Sketch, Photoshop, or other design tools. * Ability to do rapid prototyping in Axure, Keynote, Framer, Principle or similar tools. * Ability to understand and distill complex problems into clean solutions. * Must have strong written and verbal English communication skills. * Must have excellent teamwork, communication, and technical problem-solving skills to contribute within a multi-functional and multi-disciplined team. * Obsessed with the relentless pursuit of UX perfection working inside an iterative and agile development environment. * Irritated when encountering pull door handles that can only be pushed inward. * Must be able to work with minimal supervision in a fluid, fast-paced and truly agile environment. * Expected to demonstrate a high level of initiative, good sense of humor, and a "make it work" ethos. Bonus Points * Knowledge of web design technologies (HTML, CSS) * Experience working in an agile or incremental mannerWe provide competitive compensation, generous benefits, and an exciting, start-up atmosphere. We are a collaborative and merit driven team, where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers while working with advanced technology and a talented development team, come join us!ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at (408) 501-8550, or talent.acquisition@servicenow.com for assistance.

Keywords: ServiceNow, San Diego , Director of UX Design, IT Portfolio Products - 22445, Executive , San Diego, California

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