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Concessions Manager

Company: Delaware North
Location: San Diego
Posted on: June 16, 2019

Job Description:

Our Exciting Work Environment Grounded in a foundation of family ownership for over 100 years, Delaware North has earned a reputation as one of the most admired family-owned hospitality companies in the world. At Petco Park, we provide food and beverage concessions, luxury suites catering, and retail for our partner, MLB's San Diego Padres. We're working behind the scenes and on the front lines - making each guest experience, moment and memory the best it can be. The Opportunity As Concessions Manager at Petco Park, you will oversee the operations of assigned concessions outlets and supervise concessions associates and on-profit volunteers (if applicable), in accordance with Delaware North's GuestPath standards and applicable operational standards. The essential functions of this role are:

  • Supervise and coordinate activities of concessions associates on a per shift basis, including scheduling, training, counseling, and enforcing work procedures and service standards.
  • Observe, evaluate, and document job performance of stand attendants, stand leaders, and assists with stand personnel performance.
  • Inspect all stands and portables in the assigned area.
  • Ensure that all equipment is set up properly and operating efficiently and accurately.
  • Ensure all stands, portable carts, and surrounding areas remain clean, sanitized, and safe.
  • Analyze and resolve all problems with associates, guests, and the operation with the assistance of management.
  • Cash out associates following cash handling procedures; investigates "over and shorts' with stand leaders and non-profit groups.
  • Estimate, request, and inspect supplies and inventory.
  • Ensure accuracy of all deliveries.
  • Adhere to and enforce inventory and labor control measures.
  • Perform opening and closing procedures for assigned area.
  • Perform other duties as assigned. To be successful as Concessions Manager at Petco Park, you will need the following skills and experience:
    • Minimum of five years' experience in a foodservice position required; previous experience as a stand attendant or stand leader preferred.
    • Previous cash handling or cashier experience required.
    • Excellent guest service skills; ability to adhere to Delaware North's GuestPath standards.
    • Ability to complete required pre-employment sanitation and alcohol service training.
    • Knowledge of the operating food service equipment, basic food preparatory techniques, sanitation and safety issues.
    • Advance skills in Microsoft Excel and basic math skills; ability to accurately account for cash and inventory.
    • Strong verbal and written communication skills - ability to communicate with staff and to prepare written stand reports after each event.
    • Strong time management and organizational skills; ability to direct the work activities of several associates simultaneously and plan.
    • Highly motivated with the ability to take initiative.
    • Ability to work effectively with others in a fast-paced environment.
    • Previous supervisory experience preferred. Physical Requirements
      • Frequently walking throughout entire facility for entire length of shift.
      • Constant standing, bending, reaching, and repetitive motions.
      • Ability to perform normal lifting of stock up to 50 pounds.
      • May be exposed to variable temperatures, including extreme hot and cold, depending on season. Who We AreAt Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision, grow with us.All applicants will be subject to a pre-employment background check and may be subject to a pre-employment drug test depending upon the position and/or client requirements.Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.

Keywords: Delaware North, San Diego , Concessions Manager, Executive , San Diego, California

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