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Counter Manager

Company: Clarins USA
Location: San Diego
Posted on: July 14, 2019

Job Description:

Clarins, a leading worldwide European skincare and luxury fragrance company, has always been based on the notion of knowing how to listen to our customers and create the most amazing journey with them in mind. When joining Groupe Clarins, you not only grow professionally, you grow as an individual. As part of the Clarins family committed to responsible development, you will help create unforgettable brand experiences for our prestige skin care, make-up and fragrance divisions.

Clarins is offering an exciting opportunity for a Counter Manager, with responsibility to direct an award-winning team, Clarins will provide in-depth education on our products and selling techniques. The right candidate must have the ability to communicate effectively with customers in order to develop strategies and build the Clarins business, creating maximum impact of all at-counter animations and new product introductions. The candidate is motivated, enthusiastic and enjoys working hands on with clients. Must be organized. This position is located in San Diego, Ca.

Responsibilities include, but are not limited to:

•Lead through empowerment and teach by example

•Motivate counter staff to meet daily sales goals and review specific goals for focus products

•Communicate upcoming in-store events and promotions with all counter staff; Maintain a Daily Communication Log – keep everyone informed of prior events and daily priorities; Assign individual counter maintenance duties

•Uncover Networking/Outsourcing opportunities

•Hold regular weekly, bi-monthly, or monthly Counter Meetings to present and discuss counter issues and objectives

•Hire, develop and retain top talent for the Counter. Consistently assess and provide ongoing performance feedback to all levels of Counter team; Conduct 90 Day and Annual Performance Reviews, Recognized performance issues in a timely manner and partner with Account Executive to develop corrective action plans for resolution


•Ensure that all counter staff adheres to their permanent schedules; Confirm all hours worked by counter staff and freelancers DAILY to Account Executive

•Produce the monthly schedules, due on the 15th of every month. These schedules should be complete with all counter staff. The Account Executive will review and confirm all schedules. Establish a break/lunch schedule daily (regardless if you're scheduled on). Any un-communicated changes may result in a written warning

Sales Goals

•Managers will be given monthly goals and is expected to tally their daily sales on a Daily Business Record (DBR). (No commission will be paid without a completed DBR and audited sales.)

•Achieve overall retail sales and event goals.

•Ensure all team members are achieving Club Clarins Goals

•Verify all Beauty advisors are meeting and calling in Skin Time results

•Determine counter goals and calculate goals for each counter staff – by month, week and day. This is due to the Account Executive one week prior to the beginning of the month

•Review Daily Business Record – ensure goals are posted daily and visible

•Report all daily audited retail sales every morning to the Account Executive, 3PM and 6PM reads daily

•Monitor counter staff productivity weekly. Schedule a meeting with them at the end of the month to discuss any concerns. If necessary, the AE will assist in a formal written warning

•Plan events to promote sell-thru. Touch base with the Store Management (ie. ASM/DM) to plan upcoming events and review any new marketing and merchandising information. Look at ways of creating added sales volume through animation and knowledge of product

•Delegate and follow up on daily counter responsibilities required by Skin Care Specialists

•Communicate event request, stock concerns and needs with the Account Executive

•Assist in effective bookings, coach, and monitor the results


•Partner with the stock room to ensure adequate stock levels; verify all purchase orders on all levels. Any concerns, immediately notify Account Executive


•Ensure counter, cases and outposts are merchandised according to Clarins

•Re-enforce standards of the counter in image and hygiene practices and merchandising


•Input schedule for aestheticians at least 8 weeks in advance into appointment book.

•Ensure that schedule spa appointment book reflects the aestheticians' schedule and has open appointments 8 weeks in advance

•Manage fair appointment distribution of new clients in appointment book

•Ensure proficiency in skedge

•Highlight retailer promotions and create strategy to achieve promotional goals

•Ensure aestheticians are calling clients 24 hours after a rendering a spa service. Update B-Connected/Personal Book with outreach attempts, (or ensure aesthetician has updated if they have access.)

•Support achievement of the daily spa and retail goal.

•Write goals into a daily communication sheet at the start of each day, reflecting what may have been missed in revenue from the previous day

•Coach sales team to refer 5 new clients to the spa each week per associate

•Maximize non-service time by coaching on weekly generated client call sheets and client "thank-you" card follow up.

•Maintain weekly spa room occupancy at an average of 80%.

•Ensure adequate levels of Clarins Pro Products, VRAC items, spa collateral, spa staff uniforms, and spa supplies and linens are maintained by aestheticians

•Monitor levels of cleaning supplies for the spa staff to use for a.m. and p.m. cleaning duties.

•Submit weekly summary of spa service sales, retail from services, series sold, and promotional campaign results, (# of calls and WTD # of referrals by associate), to AE and VP by Monday of each week.

•Generate weekly list of clients that have not been to spa in the past 90 days and provide individual call sheets for each aesthetician. Update B-Connected/Personal Book with outreach attempts, (or ensure aesthetician has updated if they have access).

Equal Opportunity Employer

Keywords: Clarins USA, San Diego , Counter Manager, Executive , San Diego, California

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