Front Desk Manager - The U.S. GRANT, a Luxury Collection Hotel (19073525)
Company: Marriott International, Inc.
Location: San Diego
Posted on: July 14, 2019
Heres To Your Journey with The Luxury Collection The Luxury
Collection is a glittering ensemble of locally authentic hotels and
resorts from around the world. Our hotel teams curate the worlds
most enriching and desirable destination experiences. Our mission
is to guide our guests, these seasoned travelers on transformative
journeys that touch their spirits, enrich their lives and create
lasting memories. If you are someone with an appreciation for
evocative storytelling and a desire to provide genuine,
personalized, and anticipatory service, then we invite you to join
us on our journey and explore a career with The Luxury Collection.
The The U.S. GRANT, a Luxury Collection Hotel, San Diego located at
326 Broadway, San Diego, CA 92101 is currently hiring a Front Desk
Manager. Responsibilities include: JOB SUMMARY Assists the Front
Office Manager in administering front office functions and
supervising staff on a daily basis. Front office areas include
Bell/Door Staff, Switchboard and Guest Services/Front Desk.
Position directs and works with managers and employees to carry out
procedures ensuring an efficient check in and check out process.
Ensures guest and employee satisfaction and maximizes the financial
performance of the department. CANDIDATE PROFILE Education and
Experience High school diploma or GED; 2 years experience in the
guest services, front desk, or related professional area. OR 2-year
degree from an accredited university in Hotel and Restaurant
Management, Hospitality, Business Administration, or related major;
no work experience required. CORE WORK ACTIVITIES Maintaining Guest
Services and Front Desk Goals Manages day-to-day operations,
ensuring the quality, standards and meeting the expectations of the
customers on a daily basis. Develops specific goals and plans to
prioritize, organize, and accomplish your work. Handles complaints,
settling disputes, and resolving grievances and conflicts, or
otherwise negotiating with others. Supervises staffing levels to
ensure that guest service, operational needs and financial
objectives are met. Ensures that regular on-going communication is
happening with employees to create awareness of business objectives
and communicate expectations, recognizes performance, and produces
desired results. Understands the impact of departments operations
on the overall property financial goals and objectives and manages
to achieve or exceed goals. Supporting Management of Front Desk
Team Utilizes interpersonal and communication skills to lead,
influence, and encourage others; advocates sound financial/business
decision making; demonstrates honesty/integrity; leads by example.
Establishes and maintains open, collaborative relationships with
employees and ensures employees do the same within the team.
Supervises all areas of the Front Office in the absence of the
Front Office or Assistant Front Office Manager. Ensuring
Exceptional Customer Service Provides services that are above and
beyond for customer satisfaction and retention. Improves service by
communicating and assisting individuals to understand guest needs,
providing guidance, feedback, and individual coaching when needed.
Interacts with customers to obtain feedback on quality of product,
service levels and overall satisfaction. Ensures employees
understand customer service expectations and parameters. Interacts
with guests to obtain feedback on product quality and service
levels. Emphasizes guest satisfaction during all departmental
meetings and focuses on continuous improvement. Managing Projects
and Policies Implements the customer recognition/service program,
communicating and ensuring the process. Trains staff and monitors
adherence to all credit policies and procedures to reduce bad debts
and rebates. Ensures property policies are administered fairly and
consistently, disciplinary procedures and documentation are
completed according to Standard and Local Operating Procedures
(SOPs and LSOPs) and support the Peer Review Process. Supporting
Human Resource Activities Assists as needed in the interviewing and
hiring of employee team members with the appropriate skills.
Supports a departmental orientation program for employees to
receive the appropriate new hire training to successfully perform
their job. Participates in employee progressive discipline
procedures. Additional Responsibilities Provides information to
supervisors, co-workers, and subordinates by telephone, in written
form, e-mail, or in person. Analyzes information and evaluating
results to choose the best solution and solve problems. Informs
and/or updates the executives, the peers and the subordinates on
relevant information in a timely manner. Performs all duties at the
Front Desk as necessary. Runs Front Desk shifts whenever necessary.
Participates in departmental meetings and continually communicates
a clear and consistent message regarding the Front Desk goals to
produce desired results. To apply now, go to:
Marriott International is consistently recognized as an employer of
choice globally by FORTUNE magazine, DiversityInc and Great Places
to Work Institute, among others. Visit www.marriott.com/careers to
learn more about our workplace culture and career opportunities.
Chat, engage and follow us on social media.
http://www.instagram.com/marriottcareers @lifeatmarriott on
Snapchat So, we ask, where will your journey take you? Marriott
International is an equal opportunity employer committed to hiring
a diverse workforce and sustaining an inclusive culture. Marriott
International does not discriminate on the basis of disability,
veteran status or any other basis protected under federal, state or
Keywords: Marriott International, Inc., San Diego , Front Desk Manager - The U.S. GRANT, a Luxury Collection Hotel (19073525), Executive , San Diego, California
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