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Senior Manager of Customer Analytics

Company: Intuit
Location: Del Mar
Posted on: July 15, 2019

Job Description:

OVERVIEW Intuit is seeking a Senior Manager of Customer Analytics to manage a small team of analysts covering the customer analytics space for Intuits Consumer Group (TurboTax, Mint, Turbo). We have an exciting opportunity to help shape how we use data to generate hypotheses, surface insights, and build models in order to personalize customer experiences and provide awesome outcomes for the business and our customers. This role will partner closely with data engineering, data analytics, data science, marketing managers, and product management. This role will balance individual contribution with direct management of a small team. RESPONSIBILITIES Partner with cross-functional stakeholders to better understand our users and create a single, accurate view of acustomer across businesses to make decisions about how best to acquire/retainthem, segment, identify high potential value,and proactively interact with them. Directly manage a small team of business data analysts responsible for modeling customer data and develop them in their careers, both technically and professionally. Own and prioritize the teams backlog, and partner directly with business partners to effectively communicate prioritization and commitment to a co-owned and evolving product strategy. Pursue data quality, troubleshoot data validation, and see issues to resolution. QUALIFICATIONS 7-10 years of experience working in web, product, customer, care, or other related analytics fields. Ability to tell stories with data, educate effectively, and instill confidence, motivating stakeholders to act on recommendations. 5-7 years of managing data professionals, ideally data analysts or data scientists. Demonstrated history of developing individuals within your team. 5+ years applied data science/data modeling experience. Ability to Analyze large amounts of structured and unstructured data and determine suitability for modeling. Broad understanding and demonstrated history of applying various algorithms to business use cases to drive business and customer value. Strong modeling foundation hands-on expertise with data mining and statistical modeling techniques such as clustering, classification, regression, tree-based methods, neural nets, support vector machines, anomaly detection, and natural language processing. Expertise with NLP is a plus. Expertise in modern advanced analytical tools and programming languages such as Python (preferred will be used in this role), Scala, or R. Efficient in SQL, Hive, SparkSQL, etc. Ability to manage multiple projects simultaneously to meet objectives and deadlines. Outstanding communications skills with both technical and non-technical colleagues. MS in Statistics, Mathematics, Computer Science, Economics, Operations Research, or equivalent is preferred.

Keywords: Intuit, San Diego , Senior Manager of Customer Analytics, Executive , Del Mar, California

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