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Practice Director, Medical Specialties

Company: University of California - San Diego Medical Cente
Location: San Diego
Posted on: July 15, 2019

Job Description:

Special Selection Applicants: Apply by 07/23/2019. Eligible Special Selection clients should contact their Disability Counselor for assistance. DESCRIPTION =========== The Practice Director, Medical Specialties is responsible for overseeing and managing strategic planning, operations, quality improvement, financial forecasting, budgeting, variance analysis, capital planning, workforce planning and supervision, process improvement, patient experience, and marketing as it relates to the Medical Specialty clinics for the ambulatory and medical group operations. The Director will oversee the following Medicine-based clinical operations throughout the UC San Diego Health system for: Allergy, Endocrinology, Gastroenterology, Hepatology, Infectious Disease, Nephrology, Owen Clinic (HIV Center of Excellence) and Rheumatology. This role will also have oversight of the planned strategic expansion of our Diabetes Center and Digestive Disease Center of Excellence. The Practice Director, Medical Specialties is responsible for short and long-term development and implementation of policies and procedures for fiscal, administrative and operational management of the identified clinics. Collaborates with division chief, clinical service chiefs, faculty, medical center, clinical practice organization, department leadership, and campus leaders to ensure UC San Diego Health Physician Medical Group and Health System goals, objectives are achieved through initiative and management leadership. Develops operational reporting structure, providing growth and development opportunities to staff regardless of reporting relationship. The Practice Director provides sound management of resources, anticipates clinical needs, assist with recruitment of new faculty as needed to identify clinical responsibilities and space, and prepare matrices for physician and provider productivity. Supervises, hires and trains administrative and support staff. Conducts complex analysis of all revenue/ expense reports; prepares annual budgets, forecasting revenue, anticipating growth trends and maximizing clinic sessions. Responsible for approving all expenses for various cost centers and physician medical group accounts; participates on committees that benefit the health system. The Practice Director is responsible for clinical operations, financial management, patient flow, clinical quality, patient satisfaction, regulatory compliance, information technology & management of space and facilities. Actively involved in patient care as a provider and coordination of patient care in order to ensure the smooth progression of the patient's medical evaluation and treatment. Responsible for the general oversight of the quality assurance/ quality improvement programs, and reports to executive leadership on clinical matters including those related to quality issues. MINIMUM QUALIFICATIONS ====================== * A Bachelor's Degree in healthcare, business administration or relevant field; or an equivalent combination of experience and training. * Minimum of Eight (8+) or more years of relevant healthcare experience, including ambulatory care operations. * Minimum of Five (5+) or more years of healthcare leadership experience, including supervision, hiring, training and coaching direct reports. * Strong clinic/ health center management experience, with progressive expertise in practice management, scheduling, customer-service methods, incident reporting, regulatory compliance, accreditation requirements, information technology, and the policies, principles, best practices, and standards involved with effective clinic administration. * Demonstrated experience developing and implementing short and long range plans and strategies by applying trends, projections, growth and anticipated goals of the clinics. * Experience with strategic, financial and operational management. Experience performing complex analyses involving programmatic and fiscal considerations, formation of action plans, and independently making decisions in all aspects. * Strong experience managing monthly finances, including budget variance analyses and development of action plans to stay below budget. Experience managing budgets, coordinating multiple projects, and adapting programmatic objectives to changes in resources as affected by budgetary issues. * Proven operational success in an medical environment with proven ability to analyze, interpret and apply management principles and practices for a large, multi-disciplined organization. * Strong leadership skills in personnel management, including experience providing direction, knowledge of sound management practices, team building techniques, providing recommendations in hiring and performance appraisals, providing guidance and instruction, communicating in an effective, professional and direct manner, and conducting appropriate disciplinary action if needed. * Strong track record of successful leadership with attention to fiscal matters including profit margins, enhancing revenues, and controlling expenses. Ability to interpret policies and formulate workable plans, strategize, and offer solutions to faculty and staff. * Demonstrate working knowledge of Best Practices in clinical operations. Strong detailed understanding of clinical facility fee billing, Health care reform law and how it affects our revenue and operation. * Ability and experience working with clinic managers to determine staffing, supplies, equipment and other resources necessary to establish and maintain top quality clinical programs and patient care services. * Proven knowledge of patient satisfaction CG-CHAPS and HCAPS surveys and how they affect clinical revenue, how to measure the results, how to create a performance improvement plan to address issues with the scores. * Demonstrated ability to operate additional financial and personnel electronic systems such as EPSI, InfoPac, Press Ganey, iReport. * Mastery of analytic tools including Excel, Access, Pivot tables, Cognos, Financial Link, clinical databases required, clinical forecasting required. * Ability to convey complex concepts in writing and verbally in a professional and effective manner. Strong ability to communicate clearly and effectively in verbal and written formats; Fluency in English required. PREFERRED QUALIFICATIONS ======================== * Advanced Degree in healthcare or business administration; or advanced clinical degree with ambulatory operational oversight. * Five (5+) or more years of regional, director of healthcare operations experience, including P&L responsibility, large scale matrix operations with direct/ indirect reporting relationships. * Demonstrated LEAN/Six-Sigma Process Improvement experience. Certification preferred. * Medical Group operations experience with population health, CMS, health plan metrics. SPECIAL CONDITIONS ================== * Must be able to work various hours and locations based on business needs. * Employment is subject to a criminal background check and pre-employment physical.

Keywords: University of California - San Diego Medical Cente, San Diego , Practice Director, Medical Specialties, Executive , San Diego, California

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