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Overnight Hospice Coordinator - Call Center - Office-Based

Company: VITAS Healthcare
Location: San Diego
Posted on: November 22, 2021

Job Description:

VITAS Healthcare NOW Hiring for: Patient Care Coordinators

  • OFFICE-BASED Position - San Diego, CA
  • Full Time 40hrs/week
  • Part Time 24 hours or less/week
  • Overnight shifts
  • Schedule will include weekends - days off will be on weekdays
  • Training Schedule: 4 weeks (week 1 & 2: Mon-Fri 2pm - 1030pm- week 3 & 4: Mon-Fri 4pm - 12:30am)Make a Difference - Change Lives One Patient & Family at a Time - Join our Dynamic Team in San Diego, CA!Don't miss this great opportunity! Apply NOW and get schedule for your interview by visiting our website at: www.vitas.jobs - keyword: Patient Care Coordinator - Location: San DiegoJOB SUMMARYThe VITAS Healthcare Patient Care Coordinator is a member of the interdisciplinary team who effectively processes calls, answers general questions, provides information, and transfers calls to triage nurses when appropriate during alternate hours.
    • Effectively processes calls in a systematic and organized manner following Care Connection Center scripts, policies, and procedures.
    • Promptly answers and screens incoming calls, with appropriate escalation as needed.
    • Ensures timely and accurate VX documentation on all tasks completed in accordance with Telecare documentation standards to ensure data integrity.
    • Facilitates communication between Telecare team members, staff in the field, HME, referral sources, vendors, physicians, facility staff, and patients and family.
    • Handles concerns independently within their scope of practice and seeks guidance from the Telecare Nurse or Team Leader as needed in the execution of their tasks.
    • Takes ownership and resolve all customer service issues with first call resolution whenever possible. Escalate immediately as needed.
    • Becomes compliant with all departmental standards; policies and procedures, training and education, workforce management, disaster planning, effectively managing and prioritizing work tasks, attendance, adherence, and quality.
    • Participates in the education of new hires as needed.QUALIFICATIONS
      • Two or more years related experience in medical terminology and/or in a call center environment
      • Ability to attain goals in a fast-paced, dynamic environment
      • Ability to exercise considerable judgment and discretion in establishing and maintaining strong partnering relationships with internal and external callers
      • Superior ability to effectively communicate at all levels of the customer interaction to include both verbally and in writing to provide a concierge level of service
      • Working knowledge of computers, internet access, and the ability to navigate within an automated systems and a variety of software packages, and type a preferred 50 WPM
      • Prior experience in working collaboratively with other functional leaders to drive action plans.
      • Must be highly organized and able to manage multiple responsibilities and work on various assignments simultaneously
      • Ability to communicate tactfully with department heads, managers, coworkers and vendors to resolve problems and negotiate resolutions
      • Ability to work weekends and holidays as necessary to support the operations of the Care Connection Center.
      • Must be able to pass a typing test of 40/wpm
      • Bilingual in English/Spanish a plusEDUCATION
        • Completion of high school or basic education equivalency required. Medical or business office education or training preferred.SPECIAL INSTRUCTIONS TO CANDIDATES
          • EOE/AA M/F/D/VJob Types: Full-time, Part-timeBenefits:
            • 401(k)
            • Dental insurance
            • Disability insurance
            • Employee assistance program
            • Flexible spending account
            • Health insurance
            • Health savings account
            • Life insurance
            • Paid time off
            • Tuition reimbursement
            • Vision insuranceSchedule:
              • 8 hour shift
              • Night shiftCOVID-19 considerations:In consideration to your personal health and safety, we are extending an invitation to you to interview via virtual conference call with our hiring managers.Ability to commute/relocate:
                • San Diego, CA: Reliably commute or planning to relocate before starting work (Preferred)Application Question(s):
                  • Did you carefully read the job description that this position is an office based position located in San Diego, CA?
                  • Are you currently residing or will be residing within the San Diego, County, CA?Education:
                    • High school or equivalent (Preferred)Experience:
                      • Call center: 1 year (Preferred)
                      • Customer service: 1 year (Preferred)Work Location:
                        • One locationWork Remotely:
                          • No

Keywords: VITAS Healthcare, San Diego , Overnight Hospice Coordinator - Call Center - Office-Based, Healthcare , San Diego, California

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