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Clinical Scheduler

Company: LEARN Behavioral
Location: San Diego
Posted on: January 15, 2022

Job Description:

The Clinical Scheduler position is a direct report to the Clinical Operations Manager and is responsible for coordinating staff and client schedules by performing diverse related duties.

Responsibilities:
Coordinate and maintain daily, weekly, and monthly staff and client schedules for the delivery of autism services to our clients
Inform families and/or Behavior Interventionists of schedule changes and update systems accordingly
Find alternate coverage or alternate work for Behavior Interventionist and arrange for PTO coverage
Schedule make-up time to maximize contract fulfillment Participate in staff efficiency and contract fulfillment initiatives
General Office Support
Receive and respond to staff and client phone and email inquiries relating to scheduling
Answer scheduling questions from clients and staff and escalate to appropriate management staff as necessary
Reconcile billing operational and payroll reports
Meetings
Clinical Scheduler will be expected to attend regular meetings with the Clinical Services Scheduling Manager and participate in meetings with other departments as needed.

Qualifications:
Spanish bi-lingual preferred
Excellent customer service skills, self-motivated, self-starter, well organized and detail oriented approach to tasks
Proven customer service skills and experience handling heavy call volume
Proactive/proven ability to anticipate needs and respond appropriately and in a timely manner
Strong problem-solving and critical thinking skills
Excellent multi-tasking and prioritizing abilities
Strong written and verbal communication skills
Exceptional attention to detail
Expected to be available for a work shift between the hours of 7:00 a.m. - 6:00 p.m., Monday-Friday and available to work overtime if required

COVID Message
The health and well-being of our clients, staff, and community are of the utmost importance to LEARN Behavioral. With the continued presence of COVID-19, we are committed to providing our essential services to clients, while maintaining safety for everyone:
Face Coverings are required indoors
Daily health screenings are required of all staff and families
Staff must be fully vaccinated prior to starting employment.

LEARN Behavioral is an Equal Opportunity Employer. Candidates must be presently eligible to work in the United States.

Keywords: LEARN Behavioral, San Diego , Clinical Scheduler, Healthcare , San Diego, California

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