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Operations Supervisor, Specimen Processing Lab 7

Company: Millennium Health
Location: San Diego
Posted on: June 25, 2022

Job Description:

Millennium Health, based in San Diego, is a leading health solutions company that delivers timely, accurate, clinically actionable information to inform the right treatment decisions for each patient at the right time. The company shares a unified belief that everyone has the right to safe and effective medicine and aims to deliver on that idea by providing clinicians with effective tools and information to reach that goal.We have an opening on our Lab Operations Team for a Supervisor, Lab Specimen Processing.The Lab Specimen Processor Supervisor is responsible for managing the Lab Specimen Processor staff and the pre-analytical functions of specimen opening, lab support, test entry, aliquoting, centrifugation, batching and racking to ensure that all operational procedures and processes are followed including regulatory compliance within the laboratory.ESSENTIAL FUNCTIONSThe following are intended to be examples of the accountabilities for which the person in this position is responsible. This position description is not intended to be complete or all-inclusive and does not preclude management from assigning other or related functions for which the individual has demonstrated competency through performance.Manage the day-to-day activities of the Lab Specimen Processors including time and attendance, work schedules, time off requests, performance evaluations and disciplinary actions.Plan, coordinate and supervise all functions within the laboratory including specimen opening, lab support, test entry, aliquoting, centrifugation, batching and racking.Provide leadership, guidance, coaching and mentoring for all LSP staff including Leads.Conduct one-on-one meetings with each team member on a regular basis (minimum every two months).Initiate and conduct progressive disciplinary process when appropriate; involve HR as needed.Responsible for training, scheduling, budgeting, supply maintenance and coordination with department administration and additional laboratory staff.Ensure services being completed are of the best accuracy and are being carried out in an efficient manner within the standards and guidelines of current accreditations.Responsible for being aware of safety issues and work in a safe manner in the lab at all times.Understand the flow of the specimen through the lab and how each cell influences the flow of the specimen. Identify and implement process improvements.Monitor employees' productivity and take appropriate action to minimize overtime.Knowledgeable of CAP regulatory requirements and other clinical laboratory audits and procedures.Ensure appropriate training and competencies are met.Ensure preventive maintenance on equipment and printers and promptly reports issues/problems.Ensure audit-readiness in the lab at all times and follows up on issues/concerns associated with visits from regulatory/accrediting agencies.Assist during internal and external laboratory inspections, to ensure compliance with applicable federal, state and local regulations and company standards.Report quality problems and deviations from Standard Operating Procedures (SOP) to Manager of Administration.ESSENTIAL FUNCTIONS (continued)Ensure Laboratory Occurrence Management (LOM) forms are completed for anomalies; organize and implement corrective action procedures as necessary.Demonstrate knowledge of current laboratory procedures and techniques.Ensure hourly employees complete and approve their timecards daily.Review accuracy of employee timecards and approve timecards daily.Create and implement recommendations to improve operational efficiency and to implement new services for areas of responsibility.Interview prospective Laboratory Specimen Processor employees.Attend organizational meetings with team leads and provide feedback and updates to department.Write and conduct performance reviews for employees by due date.Monitor employees' performance and provide for recognition and rewards accordingly through submission of pay increase request forms and/or other forms of recognition.Measure and track comparison of specimen counts (e.G. wet specimens, special handling specimens) and staffing trends and growth. Make recommendations for staffing needs.Review and approve SOPs for the department. Ensure that SOPs are current.Provide for the development and growth of Leads.Manage missing discrepancies on labels in the lab.Maintain confidentiality and protect sensitive data at all times.Demonstrate understanding of HIPAA laws and ability to maintain confidentiality.Demonstrate understanding of company's safety practices, awareness of safety issues and demonstrate consistent work practices at all times.Other duties as assigned.Regular and reliable attendance.SECONDARY ACCOUNTABILITIESRemains aware of evolving needs and opportunities, showing flexibility in doing whatever is appropriate to support the Company's success. Pursues educational opportunities to maintain advanced and up-to-date knowledge in the field. Performs all other related duties as required and assigned and understands that the items in this description are not all-inclusive.QUALIFICATIONSEDUCATIONBachelor's Degree preferred.EXPERIENCE3+ years of supervisory/management experience within a clinical lab, biotech or manufacturing industry highly preferred.Experience managing a large staff (25+).Lab experience preferred.SKILLS/KNOWLEDGE/ABILITIESExcellent communication skills with the ability to interact professionally with all levels of management and staff.Flexibility and ability to multi-task in a fast-paced environment, operating well in a team setting.Ability to set own goals and expectations while meeting company's goals.Effective attention to detail with high degree of accuracy.Proficient and able to meet deadlines.Possesses proven team building skills with training knowledge/background.Ability to address employee issues/differences with fairness; strong conflict resolution skills.SKILLS/KNOWLEDGE/ABILITIESProficient in MS office applications (Outlook, Word, Excel, PowerPoint).Should have demonstrable comfort in the office environment.Must handle daily changes well and be flexible in an ever changing environment.PHYSICAL & MENTAL REQUIREMENTSESSENTIAL PHYSICAL & MENTAL REQUIREMENTS:Standing (20%), sitting (20%), walking (60%) and lifting up to 20 lbs.Physical requirements will vary depending on departmental needs.The employee is expected to read and understand SOPs.The employee should be able to convert SOP instructions into work-related tasks.The employee must be able to perform simple calculations as required in SOPs.The employee must be able to use judgment when there is a deviation in the system and effectively communicate any discrepancy to his/her Supervisor.Must be able to speak in front of small to large groups.ADDITIONAL PHYISCAL & MENTAL REQUIREMENTS:The employee is regularly exposed to a fast-paced environment, therefore must be able to thrive in this type of setting.Withstand moderate amounts of stress and the ability to work in an environment where the noise level is usually moderate.Must be able to work an extended schedule as needed.Due to occupational work with saliva/oral swab specimens, there is a low risk of exposure to tuberculosis. As part of Millennium Health's Tuberculosis Exposure Plan, all laboratory personnel have the opportunity to be screened for tuberculosis free of charge.Due to occupational work with saliva/oral swab specimens, there is a low risk of exposure to tuberculosis. As part of Millennium Health's Tuberculosis Exposure Plan, all laboratory personnel have the opportunity to be screened for tuberculosis free of charge.Millennium Health is an Equal Opportunity/Affirmative Action Employer and E-verify participant. All qualified applicants will receive consideration for employment without regard to race, color, creed, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.https://www.Dol.Gov/ofccp/regs/compliance/posters/ofccpost.Htm

Keywords: Millennium Health, San Diego , Operations Supervisor, Specimen Processing Lab 7, Healthcare , San Diego, California

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