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Account Executive - Laboratory / Outreach Lab / Day shift / Full-time

Company: Sharp HealthCare
Location: San Diego
Posted on: September 24, 2022

Job Description:

Hours Shift Start Time:8 AMShift End Time:5 PMAdditional Shift Information:Full-time position. 8-hour day shift / Monday - Friday.Weekend Requirements:No WeekendsOn-Call Required:NoWhat You Will DoThe Account Executive-Laboratory (LAE) primary function is to maintain existing laboratory outreach service business in the surrounding medical community. The LAE is responsible for providing on-going customer service to existing accounts, coordinating marketing activities to existing clients and meeting/exceeding stated goals.LocationThis position will travel throughout San Diego CountyRequired Qualifications

  • Bachelor's Degree Business, marketing or science.
  • 5 years experience in a clinical and/or anatomic pathology laboratory service sales position, preferably in the San Diego market.
  • Driver's License - CA Department of Motor VehiclesPreferred Qualifications
    • Master's Degree Business Administration.
    • Solution Selling Process program or equivalent. This training may occur after the LAE has begun their job duties.
    • Experience in a clinical and/or anatomic pathology laboratoryOther Qualification Requirements
      • Utilizes reliable transportation and possesses adequate personal insurance coverage. Demonstrates clean driving record in accordance with requirements of the employer DMV pull notice program and Sharp HealthCare Driver Guidelines.Essential Functions
        • Client servicesDevelop new clinical and anatomic business sales through existing clientele utilizing all available databases and keeping abreast of business opportunities, technical laboratory developments within Sharp HealthCare, developing positive business relationships.Be able to give appropriate pricing and new test or methodology information to clients or potential clients in a timely manner.Serve as a resource for client training in laboratory specimen collection, transfer and billing procedures.Utilize excellent presentation and follow-up skills and use strong product knowledge to increase business for new and existing accounts.Participate in appropriate volunteer functions, associations and chambers to facilitate professional networking.
        • Customer serviceProvide after the sale customer service to new physician clients in geographic territory.
        • Goal managementContact with existing clients to discuss new projects and solve problems associated with laboratory services from Sharp HealthCare.Work with laboratory and customer service staff to solve logistics and technical service problems within existing clientele.Solve billing problems referred by current or new laboratory accounts.Provide inservice to clients as necessary (i.e. order of tube draw, specimen labeling, etc.)
        • Laboratory service outreachIncrease all laboratory service outreach revenue, testing volume and patient visits in assigned Geographic areas according to stated annual goals.
        • Time managementDemonstrate effective self-direction and time management skills.Execute assignments and reports in a timely manner while maintaining communication with supervisor, physicians and coordinators in geographic territory.Utilize appropriate tools and resources to maximize job performance.Manage relations/communications with supervisor, manager, medical director, physicians, administrative staff and co-workers.
        • Equipment managementUtilizes all equipment (including phone, copier, fax, etc.) instruments, products, and other tools per manufacturer's and training instructions and according to established procedures; facilitates issue resolution.Demonstrates competency and efficient use of all tool applications (IS, PC, other system/software) and equipment to produce the end product.
        • Quality assuranceDemonstrates process of self-discovery, including knowledge of strengths and weaknesses and views deficiencies as opportunities for growth; sets goals for self-improvement.Communicates clearly using tools Closed Loop and SBAR.Receives feedback well and provides thoughtful feedback to others.Create monthly business report and trend for appropriate actionable items.Knowledge, Skills, and Abilities
          • Requires in-depth knowledge of clinical laboratory and anatomic pathology marketing, the sales process and strong customer service skills.
          • Strong knowledge of San Diego payor and medical laboratory outreach marketplace, including customers, competition and market trends.
          • Must have demonstrated ability to operate independently in a complex organization. Must have demonstrated ability to sell and service medical laboratory service lines and to effectively communicate both written and verbally.
          • Must have ability to self-direct effectively and manage time, prioritize tasks and meet deadlines.
          • Must be capable of independent judgment and decision-making.
          • Must be able to build and manage physician relationships.
          • Must possess ability to prepare written proposals, utilizing available resources while meeting pre-determined deadlines.
          • Must demonstrate effective oral presentation skills
          • Must demonstrate ability to work as part of a service team and operate in a dynamic and growing program with great flexibility.Sharp HealthCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability or any other protected class

Keywords: Sharp HealthCare, San Diego , Account Executive - Laboratory / Outreach Lab / Day shift / Full-time, Healthcare , San Diego, California

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