Call Center Specialist Per Diem - Cardiology - 119326

Company: University of California
Location: San Diego
Posted on: May 28, 2023

Job Description:

DESCRIPTION

Under the supervision of the Call Center Management, the Call Center Specialist is responsible for customer service, registration, appointment scheduling and insurance verification. Typical duties include answering multi-line incoming customer calls, completing online registration, scheduling appointments and securing authorization for scheduled services. Operate CRT to gain and input information.

MINIMUM QUALIFICATIONS

* Three (3) years of related call center and front desk experience in a large complex healthcare setting; or equivalent combination of education and experience.


* Knowledge of third-party payors including federal, state and private health plans.


* Experience updating Registration.


* Possess problem solving ability by using good judgment and applying these skills to assist customers and ensure customer expectations are met.


* Demonstrated computer skills and be able to work between multiple systems during calls.


* Must have excellent customer service and communication skills with the ability to communicate clearly both verbally and in writing.


* Be a self-starter who is accountable and requires minimal direction and supervision; a person who is open to new ideas; and a creative and flexible.



PREFERRED QUALIFICATIONS

* Ambulatory experience.
* Cardiac Clinic experience.

SPECIAL CONDITIONS

* Must be able to work various hours and locations based on business needs.
* Must be able to float between clinics, SCVC and Hillcrest and main Call Center at Lightwave.
* Employment is subject to a criminal background check and pre-employment physical.

Pay Transparency Act

Annual Full Pay Range: $64,937 - $64,937 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $31.10 - $31.10

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).

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Job offer is contingent on successful engagement in the UC COVID-19 Vaccination program (fully vaccinated with documented proof or approved exception/deferral).

If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.

UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and and dozens of outpatient clinics. We invite you to join our team!

Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.

UC San Diego Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see: http://www-hr.ucsd.edu/saa/nondiscr.html

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.

UC San Diego Health maintains a marijuana and drug free environment. Employees may be subject to drug screening.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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La Jolla, CA

Posted: 3/6/2023

Job Status: On Call

Job Reference #: 119326

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Keywords: University of California, San Diego , Call Center Specialist Per Diem - Cardiology - 119326, Healthcare , San Diego, California