Group Reservations Coordinator

Company: Omni Hotels & resorts
Location: Carlsbad
Posted on: January 17, 2020

Job Description:

JOB DESCRIPTION

SUMMARY Act as a Liaison between Group Contacts and internal Sales and Catering teams. Build and maintain group blocks and apply creative problem solving when necessary.

RESPONSIBILITIES

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.



* Understanding of group contracts.

* Enter rooming lists and group reservations via PMS, phone, and upload tool.

* Apply changes, adds, deletes, and room blocking requests for any group block.

* Input of billing instructions when applicable.

* Complete and audit group files with checklist

* Develop connections with meeting planners, sales, conference services, and other departments as necessary.

* Maintain close working relationships with other departments.

* Monitor group allocations and contracted room types, assisting with inventory management to ensure maximum occupancy and are accordance with daily availability.

* Own all assigned definite group sales room blocks and support fellow GRCs when necessary.

* Preparing and updating pickup report for sales team.

* Review all group sales contracts; allocate room blocks in Delphi according to yield guidelines and strategies; communicate any business unusual specifications.

* Ensure daily consistency between DELPHI and PMS/ORS systems with regards to sales manager changes.

* Attend all necessary meetings and pre-cons.

* Consistently model the company 5 star standards of service.

* Consistently participate as an active role model, trainer, and coach and mentor to provide continuing education for others.

Assist Director of Revenue with weekly 30/60/90 forecast

QUALIFICATIONS

QUALIFICATIONS, EDUCATION and/or EXPERIENCE

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



* Basic knowledge of computer and Microsoft Office skills highly preferred.

* Opera PMS/ORS and Delphi experience highly preferred.

* Reservations experience highly preferred.

* Must be able to work Monday-Friday with occasional weekends.



LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.



REASONING ABILITY

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.



PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



While performing the duties of this job, the employee is regularly required to sit; use hands to type, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to walk; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.



WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



The noise level in the work environment is usually moderate.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com...

Keywords: Omni Hotels & resorts, San Diego , Group Reservations Coordinator, Hospitality & Tourism , Carlsbad, California