Customer Service Representative I
Company: Quest Diagnostics
Location: San Diego
Posted on: January 14, 2021
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Job Description:
Rep Customer Service I- San Diego, California - Monday to Friday
7:00am - 4:00pm Questions and Answers. In Client Services you will
work for the world leader in the industry, with a career where you
can expand your skills and knowledge. You'll have a role where you
can act with professionalism, you can inspire colleagues, and you
can care about the work we do and the people we serve. At Quest,
Client Service is something we take pride in - making sure that the
people we serve feel valued and understood, while providing and
gathering accurate information. Client Service is always critical
and that's why our team is both valued and recognized within the
business as a key part of our brand. As part of a diverse and
supported team, Client Services offers an outstanding career path
with an industry leader.JOB SUMMARY:Client Service Representative
I's handle all customer contact received by telephone, in writing,
and in person. Troubleshoot inquiries. Follow-up with customers on
issues that cannot be resolved immediately. JOB RESPONSIBILITIES:1.
Handles all customer inquiries by telephone regarding verbal
reporting of results, concerns of service failures and other duties
to provide customer satisfaction. 2. Reports laboratory results to
clients using established protocols. 3. Documents reporting or call
history in the patient's file and maintain appropriate records. 4.
Contacts the client to resolve routine matters related to patient
testing and result reporting. 5. Uses established protocols for
reporting client concerns. 6. Other duties as required to meet the
customer requirements. 7. Understands the importance of Quality
Service and how it is measured. JOB REQUIREMENTS:Education: High
school diploma or equivalent required. Work Experience: 1. Basic
typing and computer skills 2. Some data entry experience preferred
Customer service background preferred Medical terminology helpful.
3.Previous Medical or clinical laboratory background preferred
Special Requirements: 1. One to two years of additional training in
a medical or call center environment preferred. 2. Must be able to
handle multiple tasks and work in a fast environment. 3. Must have
strong communication skills. 4. Able to speak the English language
clearly and effectively communicate to callers and peer group. 5.
Ability to handle stressful situations and demonstrate a potential
for strong problem solving skills. 6. Must be able to operate basic
office equipment. 7. Must be able to demonstrate Integrity and a
commitment to values. Key Word Search: clerical clerk doctor
assistant office call center laboratory client customer service
outbound calls caller client relationsSDL2017
Keywords: Quest Diagnostics, San Diego , Customer Service Representative I, Hospitality & Tourism , San Diego, California
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