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Customer Service Representative

Company: Aerotek
Location: Carlsbad
Posted on: April 9, 2021

Job Description:

Description:Due to COVID, this Medical Device Company needed to reduce workforce in customer service department. Now that they are hiring again the team would like to restructure how the Customer Service Department Looks like. Before there were three separate departments that incoming calls came from. Now all incoming customer calls will go to this tier one representative. The tier 1 rep will answer all that they are able to and then escalate to tier 2 and 3 when needed. Tier 1 reps will be taking 100 -150 calls a day. Mostly questions on how to use the product or help with the website.Skills:Customer service, erp system, Data entry, microsoft officeAdditional Skills & Qualifications:Looking for a candidate that has had some sort of customer support (Administrative, Receptionist etc..) experience - but not call center experience, Really looking for an outgoing, bubbly personality.Call Center Director is willing to teach the phone and email skills - but believes you cannot teach someone to have a good attitude. Experience Level:Entry Level About Aerotek:We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: Aerotek, San Diego , Customer Service Representative, Hospitality & Tourism , Carlsbad, California

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