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Customer Service Representative/Order Entry Specialist

Company: Aston Carter
Location: Carlsbad
Posted on: November 22, 2021

Job Description:

Equivalent Experience

Title: Customer Service Representative/Order Entry Specialist
Pay : $25/hr
Location: Carlsbad, CA. This is a hybrid position and will partially be working from home. MUST BE LOCATED IN SAN DIEGO COUNTY

Job Description:
The Customer Service Representative is part of a customer-orientated team being a strong voice of customers and attentive to their needs. The team thrives on delivering on customer needs and works with integrity and timeliness in a solution-orientated approach. They will process customer-related transactions including inbound requests for quotes, orders, or inquiries originated by phone, email, via fax, and/or through ticket system from internal and external customers. Tasks are related to spares, warranty, credit/debit, EDI, portal, tailgate, demo, tradeshow, and orders. Employees in this role utilize case management and call center tool, keeps track of open tasks, and proactively escalate tickets/cases in ensuring customer needs are met.

Additional Requirements:

  • High School Diploma or GED required bachelor's degree preferred
  • Minimum one year of CSR experience preferred
  • SAP experience preferred, but any ERP system is sufficient
  • Order entry and billing experienceAbout Aston Carter:
    At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

    Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

    If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Keywords: Aston Carter, San Diego , Customer Service Representative/Order Entry Specialist, Hospitality & Tourism , Carlsbad, California

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