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Concierge Specialist

Company: AllOne Health Resources, Inc.
Location: Carlsbad
Posted on: November 22, 2021

Job Description:

Over 50 years ago we created an industry, and now we're transforming it. We are hiring for Attitude, Energy and Integrity. Maximize Your Potential:--AllOne Health Resources is a leader in workplace health and productivity. We help employees in global organizations operate at full capacity by coordinating medical and behavioral services while helping employers manage escalating healthcare costs. We believe that the productivity and performance of companies are directly linked to the health and well-being of their employees. We are currently seeking a Concierge Specialist to work at our client location in Carlsbad, CA. This is a full-time, non-exempt position working Monday-Friday 8:30a-5:00p. Position Summary: The responsibilities of the Concierge Specialist--(onsite) are to provide outstanding support for a range of personal needs including referrals, discounted tickets, entertainment, gifts, travel, errand running and more. The position will support Concierge's valued client onsite in Carlsbad, California. Key Accountabilities & Duties:

  • Create and maintain strong customer service relationships
  • Respond to all eligible employees' requests for information in person, by email or by telephone
  • Administration of concierge requests and referrals in a timely manner
  • Book, confirm and change travel arrangements
  • Plan and manage employees' events within the employees' deadlines and budgets (i.e. car wash, massages, dry cleaning, etc.)
  • Arrange for car rentals, limousines, taxis and airport shuttles
  • Book tickets to theme parks, cultural and sporting events
  • Order and deliver employee's purchases onsite
  • Research new discount opportunities and keeping them up to date
  • Provide information regarding local services and activities
  • Fulfill wide range of concierge requests and work on side projects as needed
  • Fulfill and/or coordinate errand running services for employees
  • Attend, support and participate in onsite concierge events
  • Use online point of service and concierge database Qualifications:
    • Minimum 2 years of college preferred
    • Previous event planning/concierge/travel experience is a plus
    • Familiarity with local vendors, activities and events
    • Exceptional face-to-face customer service and communication skills
    • Ability to develop relationships with clients, vendors, and community contacts
    • Must be friendly, outgoing, self-motivated, highly organized, detail-oriented, have great follow-through and be able to prioritize, problem solve and multi-task
    • Driven to go above and beyond to provide outstanding service to every single client
    • Professional appearance
    • Reliable transportation
    • Ability to work independently and in a team environment
    • Ability to flex work schedule as needed
    • Immediate medical, dental, and vision insurance
    • Paid time off
    • 401(k) retirement program with company match
    • Flexible Spending Accounts (FSA)
    • Company paid Life and Disability insurance programs
    • Employee Assistance Program (EAP) AllOne Health is an AA/EO employer and actively seeks candidates from diverse backgrounds.

Keywords: AllOne Health Resources, Inc., San Diego , Concierge Specialist, Hospitality & Tourism , Carlsbad, California

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