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Part Time Overnight Guest Service Agent

Company: Humphreys Half Moon Inn & Suites
Location: San Diego
Posted on: November 22, 2021

Job Description:

About Bartell Hotels: Bartell Hotels is San Diego's largest independent hotel owner-operator with a sharp focus on employees, customers and community. This diverse collection of properties reflects Southern California's natural beauty, love for active lifestyles and exceptional hospitality. Our hotels combine classic and modern design, farm-to-table restaurants and energized bars, three beautiful marinas and the iconic Humphreys Concerts by the Bay entertainment venue.

Our Culture: At Bartell Hotels you will find a team of incredibly friendly people who are committed to exceeding guest expectations every day. The Bartell Hotels culture emphasizes respect, pride, teamwork and development. When you work at Bartell Hotels, you are encouraged to think entrepreneurially, and you are empowered to perform and show leadership in ways that can help advance your career. We often look within to promote deserving colleagues at all levels. Bartell Hotels embraces colleague diversity, inclusion and equity, and is firmly committed to respecting and appreciating each colleague.

Bartell Hotels is an equal opportunity employer.

Primary Objective of Night Audit Position

To cover the front desk during the overnight shift, assisting guests as needed and ensuring all revenue is posted to the correct departments and to balance all revenue departments on a daily basis, and complete all necessary reports.

Responsibilities


- Act as a Guest Service representative and manager on duty during the night time hours.
- Act as PBX operator during the audit shift.
Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers. Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.

- Perform all audit procedures as set forth by the Hotel and company, on a daily basis.
- Verify the status of all wake-up call requests and ensure they are properly handled.
- Balance all cash receipts and work performed during the audit shift. Make deposits of cash.
- Prepare the front office for the 'A' shift and reset day's business.
- Attend and actively participate in all front office meetings..
- Reports any suspicious people or activities to security immediately
- Owns a problem when confronted with one
Handles difficult situations effectively
Other duties may be assigned as needed

Keywords: Humphreys Half Moon Inn & Suites, San Diego , Part Time Overnight Guest Service Agent, Hospitality & Tourism , San Diego, California

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