Part Time Overnight Guest Service Agent
Company: Humphreys Half Moon Inn & Suites
Location: San Diego
Posted on: November 22, 2021
About Bartell Hotels: Bartell Hotels is San Diego's largest
independent hotel owner-operator with a sharp focus on employees,
customers and community. This diverse collection of properties
reflects Southern California's natural beauty, love for active
lifestyles and exceptional hospitality. Our hotels combine classic
and modern design, farm-to-table restaurants and energized bars,
three beautiful marinas and the iconic Humphreys Concerts by the
Bay entertainment venue.
Our Culture: At Bartell Hotels you will find a team of incredibly
friendly people who are committed to exceeding guest expectations
every day. The Bartell Hotels culture emphasizes respect, pride,
teamwork and development. When you work at Bartell Hotels, you are
encouraged to think entrepreneurially, and you are empowered to
perform and show leadership in ways that can help advance your
career. We often look within to promote deserving colleagues at all
levels. Bartell Hotels embraces colleague diversity, inclusion and
equity, and is firmly committed to respecting and appreciating each
Bartell Hotels is an equal opportunity employer.
Primary Objective of Night Audit Position
To cover the front desk during the overnight shift, assisting
guests as needed and ensuring all revenue is posted to the correct
departments and to balance all revenue departments on a daily
basis, and complete all necessary reports.
- Act as a Guest Service representative and manager on duty during
the night time hours.
- Act as PBX operator during the audit shift.
Greet, register, and assign rooms to
guests. Issue room key and escort instructions to Bell person or
directly to guest as appropriate, without announcing room numbers.
Answer inquiries pertaining to hotel services, registration of
guests and shopping, dining, entertainment and travel directions.
- Perform all audit procedures as set forth by the Hotel and
company, on a daily basis.
- Verify the status of all wake-up call requests and ensure they
are properly handled.
- Balance all cash receipts and work performed during the audit
shift. Make deposits of cash.
- Prepare the front office for the 'A' shift and reset day's
- Attend and actively participate in all front office
- Reports any suspicious people or activities to security
- Owns a problem when confronted with one
Handles difficult situations
Other duties may be assigned as needed
Keywords: Humphreys Half Moon Inn & Suites, San Diego , Part Time Overnight Guest Service Agent, Hospitality & Tourism , San Diego, California
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