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Customer Service Representative/Call Center

Company: Consumers Alliance Processing Corp.
Location: Carlsbad
Posted on: November 22, 2021

Job Description:

Customer Service Representative/Call Center We are hiring customer service representatives for a top-ranking national debt company. We offer an extensive paid training program, scripts, technology and tools to help you succeed.+ Bilingual associate is a plusWe provide consumers with the best education and most appropriate programs to manage their debt. We know how difficult it is to resolve debt, so we want to make it simple by offering services that are both informative and practical. For more than +15 years we have been helping thousands of consumers pay off their credit card debt through financial education, budgeting, and debt programs. We are considered one of the top ten credit counseling agencies in the nation based on quality of customer service, volume of clients and overall size of company.Our success comes from our top notch employees that bring with them motivation, a desire to help people, and high professional standards. We are looking for team players, fast learners, those with a positive attitude, and those that are resourceful and adaptable. Come be a part of our team!We have an A+ rating by the BBB, great client reviews on Google, Yelp and other prominent websites, and we have also partnered with local schools and military support organizations to provide financial literacy education.The Job:As a Customer Service Representative, you will be the main point of contact for clients that are already enrolled in our debt programs. You will be required to provide outstanding customer service to a portfolio of +2,000 clients. This position is focused around providing phone support for our clients; managing and maintaining their accounts, addressing problems or concerns, and following up with clients as they are paying off their debt. A typical day would consist of making outbound and answering inbound phone calls, replying to emails and online requests.We are looking for polished and articulate individuals who will give each of our clients the best possible customer service. Successful client service representatives can build rapport quickly with clients, are empathetic, and have a desire to help people. You must also be able to multi-task and be a self starter.Responsibilities:

  • Serve as the main point of contact for existing clients enrolled in debt program
  • Take approximately 30-40 inbound calls daily. Make approximately 20-30 outbound calls daily
  • Maintain existing accounts by following up with clients on missing forms, payment information, changes to their accounts, etc.
  • Welcome clients to the program with a introduction call that includes walking them through their online dashboard.
  • Communicate with creditors as needed on behalf of the clientRequirements:
    • 1-2 years Customer Service Experience.
    • Empathy and willingness to assist consumers in experiencing a financial hardship.
    • High level of computer skills; typing, ability to learn new software, using multiple programs at once
    • Excellent verbal and written skills
    • Must be detail oriented and organized
    • Must enjoy working in call center environment.
    • Highly resourceful and adaptable to changing needs of the business.
    • Bilingual in Spanish/English preferred but not required.
    • Monday Thru Friday only
    • A stellar work ethic including a record of punctuality and good attendance.
    • High School Diploma requiredJob Type: Full-timePay: $16.00 - $18.00 per hour*Job Type: Full-timePay: $16.00 - $18.00 per hourBenefits:
      • Dental insurance
      • Health insurance
      • Vision insuranceSchedule:
        • 8 hour shift
        • Day shift
        • Monday to FridayEducation:
          • High school or equivalent (Preferred)Experience:
            • Call center: 1 year (Required)Work Location: One location

Keywords: Consumers Alliance Processing Corp., San Diego , Customer Service Representative/Call Center, Hospitality & Tourism , Carlsbad, California

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