Reservations Specialist - Remote w/ Occasional Travel

Company: Vacation Rental Management Company
Location: Del Mar
Posted on: November 23, 2021

Job Description:

Our company specializes in short-term stays (less than 28 nights in length) at the beach in San Diego. We are so excited that you are considering applying for this position and we look forward to reviewing your resume.The role of the Reservations Specialist includes but is not limited to the following: Assists The Reservations Department with daily operations, such as making daily calls to incoming guests to verify information provided and following through with collecting all documents required from guests, sending quotes to potential guests, making reservations, communicating with owners, etc.Job responsibilities and duties:

• Communicates with guests through phone calls, email, Airbnb, VRBO, Bookings.com, Streamline, etc).
  • Management of reviews, pricing, market analysis, and maintenance of all ad spaces.
    • Sends quotes to potential guests
      • Creates reservations for clients
        • Promptly responds to emails and any inquiries from guests/owners,
          • Makes 10-30 calls per day, vetting incoming guests to make sure they are the right fit for our homes
            • Occasional local travel for meetings.
              • Guest relations and reputation management
                • Communicates with other team members on a daily basis.
                  • Management of several tasks/projects during your shift
                    • Processing guest's documents and directing the information to the proper recipients. For example, sending guest information to an HOA.
                    • Occasional creative writing requiredA few perks of the job
                      • An occasional overnight stay at our San Diego coastal vacation rental homes if you like to travel.
                        • This position is also a "work from home" position. Occasionally required to travel for meetings within San Diego.Minimum requirements
                          • Must be able to read and write in English fluently
                            • Must be able to work weekends
                              • Ability to problem solve independently
                                • Attention to detail
                                  • Be able to work with minimal supervision
                                    • Excellent computer skills
                                      • Excellent communicator
                                        • Minimum work experience in customer service or hotel experience
                                          • Must be ok with putting removable company magnets on your personal vehicle
                                            • Must reside in San Diego County within 25 miles of Del Mar
                                              • Applications: Microsoft Excel, Word, or similar software experiencePreferred but not required
                                                • Bilingual
                                                  • Streamline or other lodging software
                                                    • Hospitality experience
                                                      • Marketing experienceJob Type: Full-timePay: $14.00 - $17.00 per hourBenefits:
                                                        • Paid time offSchedule:
                                                          • 8 hour shiftCOVID-19 considerations:1st Interview through google meetEducation:
                                                            • High school or equivalent (Preferred)Experience:
                                                              • Hotel: 2 years (Preferred)Willingness to travel:
                                                                • 25% (Preferred)Work Location: One location

Keywords: Vacation Rental Management Company, San Diego , Reservations Specialist - Remote w/ Occasional Travel, Hospitality & Tourism , Del Mar, California