Hotel Housekeeping
Company: Valley View Casino & Hotel
Location: Valley Center
Posted on: June 25, 2022
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Job Description:
Description of the Position: The Guest Room Attendant will
provide outstanding guest service by ensuring a clean and well
maintained guest room. Primary Duties, Responsibilities, and Tasks:
All team members are obligated to support and uphold the Valley
View Casino's Standards of Excellence as outlined in the Team
Member Guide to Success. Maintain positive guest relations at all
times, resolving guest complaints and ensuring guest satisfaction.
Greet guests in a courteous and caring manner using personalized
service. Clean guest rooms including such tasks as making the beds,
vacuuming, emptying trash, and cleaning and dusting all surfaces
including furniture, picture frames, mirrors, windows, baseboards,
carpet edges, inside and outside door panels, door ledges and
thresholds. Clean under bed skirts, desk, tables, and behind night
stands. Replenish all guest amenities and information folders as
needed. Check and report all missing items such as clocks, ice
buckets, hair dryers, and hangers. Clean bathrooms by scrubbing
bathtubs, shower walls and doors, toilets, basins, and tile floors.
Replenish all amenities such as soaps and tissues. Place clean
bathmats on tubs and/or shower doors. Place clean towels on towel
racks. Report unusual room conditions or rooms in need of repair to
the Hotel Manager. Ensure the cleanliness and maintenance of the
GRA cart. Maintain knowledge of proper chemical usage and the
handling of bio-hazardous material. Maintain confidentiality of
guest information and hotel data. Perform other duties as assigned
by management. Responsible for conducting all responsibilities in a
professional and ethical manner. Responsible for maintaining a
consistent, regular attendance record. Required Qualifications:
Must possess and demonstrate a positive attitude Must possess and
demonstrate a willingness to learn and have the ability to follow
instructions and direction. Ability to work within a team-centered
work environment. Knowledge of cleaning equipment, supplies, and
chemicals. Must be able to communicate effectively in English in
both written and oral forms. Must apply for, receive, and maintain
a Gaming License from the Tribal Gaming Agency. Must successfully
pass a drug screening test. Must be able to successfully pass
applicable auditions or skill testing. Preferred Qualifications:
High school diploma or GED equivalent. Previous experience working
in a hotel environment. Physical Requirements of the Position: The
physical demands described here are representative of those that
must be met by the Team Member to successfully perform the
essential functions of this job. Clear vision (close, distant,
peripheral, and depth perception) is needed for navigating office
and casino environments, reading and reviewing reports and
policies, operating data processing equipment and other essential
job functions. While performing the duties of this job, the Team
Member is regularly required to talk and hear. The Team Member is
regularly required to sit and use hands to manipulate, handle, or
feel. The Team Member is regularly required to stand; walk; reach
with hands and arms; climb or balance; stoop, kneel, crouch, or
crawl and taste or smell. Team Member must be able to stand for the
majority of their shift. The Team Member must regularly lift and/or
move up to 100 pounds. Job Requirements: All team members are
obligated to support and uphold the Valley View Casino's Standards
of Excellence as outlined in the Team Member Guide to Success.
Maintain positive guest relations at all times, resolving guest
complaints and ensuring guest satisfaction. - -Greet guests in a
courteous and caring manner using personalized service. Clean guest
rooms including such tasks as making the beds, vacuuming, emptying
trash, and cleaning and dusting all surfaces including furniture,
picture frames, mirrors, windows, baseboards, carpet edges, inside
and outside door panels, door ledges and thresholds. Clean under
bed skirts, desk, tables, and behind night stands. Replenish all
guest amenities and information folders as needed. Check and report
all missing items such as clocks, ice buckets, hair dryers, and
hangers. Clean bathrooms by scrubbing bathtubs, shower walls and
doors, toilets, basins, and tile floors. - -Replenish all amenities
such as soaps and tissues. - -Place clean bathmats on tubs and/or
shower doors. - -Place clean towels on towel racks. Report unusual
room conditions or rooms in need of repair to the Hotel Manager.
Ensure the cleanliness and maintenance of the GRA cart. Maintain
knowledge of proper chemical usage and the handling of
bio-hazardous material. Maintain confidentiality of guest
information and hotel data. Perform other duties as assigned by
management. Responsible for conducting all responsibilities in a
professional and ethical manner. Responsible for maintaining a
consistent, regular attendance record.
Keywords: Valley View Casino & Hotel, San Diego , Hotel Housekeeping, Hospitality & Tourism , Valley Center, California
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