Manager of IT Customer Support Services
Company: Sean Ryan Associates
Location: San Diego
Posted on: June 25, 2022
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Job Description:
Our client in the San Diego area of CA has an excellent
opportunity for a Manager of IT Customer Support Services ! Job
Requirements:Responsibilities: - - - - - - - - - Under the general
direction of the CTO, provide the Information Management division
with operational management & oversight for assigned services
relevant to Software and hardware associated with end user devices
and all services and functions of the End User Services (EUS)
staff. Responsible for service delivery, program management and
directing all technical repair and replacement for all appropriate
end user devices. - - - - - - - - - Manage all continuous services
Programs, Initiatives, Projects, and Daily Activities. - - - - - -
- - - Provide leadership, both technical and managerial, to staff
and establish & manage adherence to standards for systems
workstation image(s) development and maintenance of relevant EUS
devices. Maintain adherence to HIPPA compliance and security
requirements and manage all daily activities as well as projects
within this assigned area of responsibility. - - - - - - - - -
Direct Staff management duties include: - 1) Hiring & termination
of direct reports; 2) Administration, discipline, evaluation,
promotion, salary adjustment, time card management and time off
requests; 3) Definition of performance expectations & provisions
consistent feedback on an ongoing basis; 4) Make recommendations
for career planning, succession planning & development; 5)
Resolution of interpersonal conflicts between employees & their
peers or clients. - Requirements: - - - - - - - - - Bachelor's
Degree. - - - - - - - - - 5 Years of Experience. - - - - - - - - -
Technical and management experience in developing technical
solutions, serving as a project manager and serving as a technical
lead in daily activities as well as formal project assignments. - -
- - - - - - - Experience in defining, developing, and implementing
organization, process execution and operational Excellence
standards. - - - - - - - - - Has effectively managed a team of
Information Systems professionals in an integrated environment
previously in their career. - - - - - - - - - At least five years
of experience in fundamentals of healthcare organization,
management techniques and HIPAA and Security and compliance
requirements. - - - - - - - - - Direct implementation experience
within HealthCare Information Systems environments like EPIC,
Cerner, Meditech, PeopleSoft, PACS and Bio Med systems. - - - - - -
- - - Experienced in defining and implementing system upgrades,
patching, security agent management, IT inventory management, CMDB
functionality and hardware/software license management. - - - - - -
- - - Experienced in Project Management including defining and
managing internal projects and participation in business projects
managed by others. - - - - - - - - - Manage and direct all EUS
Programs including Two Factor Authentication, EPCS processing,
Secure Text Messaging, Electronic Badge Logon, Workstation Image
management and patch management, Asset Management and Inventory
Control, BYOD and MDM services and Zoom teleconference services and
is experienced in all of these areas. - - - - - - - - - End user
devices include workstation computers, COWS, Mobile phones,
electronic tablets, laptops, scanning devices, printers, and label
machines, Maarti translation devices, VDI environment, Thin client
systems, Citrix accessibility, telemedicine devices, Audio Visual
Equipment and Zoom conferencing devices. Experienced with all or
the majority of these device types.
Keywords: Sean Ryan Associates, San Diego , Manager of IT Customer Support Services, Hospitality & Tourism , San Diego, California
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