Hotel Housekeeping - House Person
Company: Valley View Casino & Hotel
Location: Valley Center
Posted on: August 7, 2022
Job Description:
WHO WE ARE:Be a member of the winning team at Valley View Casino
& Hotel named one of San Diego's Best Places To Work by the San
Diego Business Journal. Valley View is where fun and your future
will come together join our team for a fun and exciting environment
with amazing benefits that focus on you, your family and helping
you reach your lifetime goals! Deeply rooted in the Valley Center
community, we, the San Pasqual Band of Mission Indians, have a rich
local history. With traditions founded upon "good neighbor" values,
our Tribe has been a part of this community for many generations.
Valley View Casino & Hotel reflects our proud heritage of
enterprise and opportunity; it is a place for our friends and
neighbors. At Valley View Casino & Hotel our team members are the
foundation of who we are and what we do. The compassion,
encouragement and level of experience that you will be exposed to
will put you on a career path full of opportunities for
advancement. Description of the Position: The House Person is
responsible for cleaning of all public and back of house areas of
the hotel, and stocking the Guest Room Attendant carts and supply
areas. This Team Member will ensure a clean hotel for our guests by
performing a multitude of heavy duty tasks that may extend beyond
the normal cleaning tasks. Carries out responsibilities while
relying on instructions and pre-established guidelines to perform
the functions of the job. Team Member will work under immediate
supervision. This position relies on limited experience,
instructions, pre-established guidelines and good judgment to
perform the functions of the job. Primary Duties, Responsibilities,
and Tasks:
- All team members are obligated to support and uphold the Valley
View Casino & Hotel's Standards of Excellence, Mission, and Vision
Statement as outlined in the Team Member Guide to Success.
- Maintain positive guest relations at all times, resolving guest
complaints and ensuring guest satisfaction. Greet guests in a
courteous and caring manner using personalized service.
- Responds promptly to all guest requests in a professional
manner.
- Responsible for maintenance and operation of cleaning
equipment. Conducts preventive maintenance checks on all cleaning
equipment to identify problems and needed repairs.
- Utilize power equipment to accomplish cleaning assignments,
when necessary.
- Adhere to all OSHA safety requirements and company safety
policies.
- Transport all linens and supplies to all storage areas on all
floors.
- Stock and replenish Guest Room Attendant carts.
- Ensure all assigned guest areas are stocked with necessary
supplies.
- Report any maintenance deficiencies, hazardous conditions and
broken equipment to supervisor or manager.
- Maintain knowledge of proper chemical usage and the handling of
bio-hazardous material.
- Maintain confidentiality of guest information and hotel
data.
- May be asked to clean guest rooms including such tasks as
making the beds, vacuuming, emptying trash, and cleaning and
dusting all surfaces including furniture, picture frames, mirrors,
windows, baseboards, carpet edges, inside and outside door panels,
door ledges and thresholds upon management's request.
- May be asked to clean under bed skirts, desk, tables, and
behind night stands upon request by management.
- May be asked to replenish all guest amenities and information
folders. Check and report all missing items such as clocks, ice
buckets, hair dryers, and hangers upon management's request.
- May be asked to clean bathrooms by scrubbing bathtubs, shower
walls and doors, toilets, basins, and tile floors. Replenish all
amenities such as soaps and tissues. Place clean bathmats on tubs
and/or shower doors. Place clean towels on towel racks upon
management's request.
- Maintains a working knowledge of company facilities, as well as
special events on property, in order to advise guests and fellow
Team Members of same, whenever possible.
- Other duties as assigned by management.
- Responsible for conducting all responsibilities in a
professional and ethical manner
- Responsible for maintaining a consistent, regular attendance
record.
- Adheres to performance standards, company policies and
procedures, as they relate to the department.Required
Qualifications:
- One year of heavy duty cleaning or House Person
experience.
- Ability to operate heavy machinery and power equipment.
- Ability to work at heights up to 40 feet.
- Knowledge of cleaning of equipment, supplies, and
chemicals.
- Ability to speak and understand the English language.
- Ability to write routine reports and correspondence. Ability to
read, analyze and interpret documents such as safety rules,
instructions, guidelines, operating and maintenance instructions,
and policies and procedure manuals written in the English
language.
- Ability to apply commonsense understanding to carry out
instructions furnished in written, oral or diagram form referring
back to established guidelines and policies and procedures.
- Ability to define problems involving several concrete
variables, collect data, establish facts, and draw valid
conclusions to carry out primary duties, responsibilities and
tasks.
- Ability to work with mathematical concepts. Ability to apply
concepts such as fractions, percentages, ratios, and proportions to
practical situations.
- Must use good judgment when providing information to our guests
and maintain positive guest relations at all times.
- Responsible for maintaining a consistent, regular attendance
record.
- Responsible for conducting all responsibilities in a
professional and ethical manner.
- Must apply for, receive, and maintain a Gaming License from the
Tribal Gaming Agency.
- Must be able to successfully pass applicable auditions or skill
testing and a drug screening test.Preferred Qualifications:
- High school diploma or GED equivalent.Physical Requirements of
the Position:The physical demands described here are representative
of those that must be met by the Team Member to successfully
perform the essential functions of this job.
- Clear vision (close, distant, peripheral, and depth perception)
is needed for navigating office and casino environments, reading
and reviewing reports and policies, operating data processing
equipment and other essential job functions.
- While performing the duties of this job, the Team Member is
regularly required to talk and hear.
- The Team Member may be required to stand, walk, and sit and use
hands to manipulate, handle, or feel.
- The Team Member is regularly required to stand; walk; reach
with hands and arms; climb or balance; stoop, kneel, crouch, or
crawl and taste or smell.
- The Team Member must frequently lift and/or move 20 pounds and
occasionally lift and/or move up to 40 pounds.Working Conditions:
- The Casino is open 24 hours per day, seven (7) days per week;
therefore, you must be flexible to work any and all shifts.
- While performing the duties of this job, the Team Member is
exposed to second hand tobacco smoke, moving mechanical parts, risk
of radiation from computers, and fumes or airborne particles.
- The Team Member is usually subject to inside environmental
conditions, which provide protection from weather conditions, but
not necessarily from temperature changes.
- The Team Member is occasionally subject to outside
environmental conditions and to wet and/or humid conditions.
- The noise level in the work environment is usually moderate.
When on the casino floor, the noise level increases to loud.Other
Information:
- Native American hiring preference applies.
- This job description does not list all the duties of the job.
You may be instructed by management to perform other tasks or
functions.
- You will be evaluated in part based upon your performance of
the tasks listed in this job description and your ability to commit
to the Standards of Excellence.
- Management has the right to revise this job description at any
time.
- The job description is not a contract for employment.All team
members are obligated to support and uphold the Valley View Casino
& Hotel's Standards of Excellence as outlined in the Team Member
Guide to Success. Maintain positive guest relations at all times,
resolving guest complaints and ensuring guest satisfaction.
Greeting guests in a courteous and caring manner using personalized
service. Must apply for, receive, and maintain a Gaming License
from the Tribal Gaming Agency. Must be able to successfully pass
applicable auditions or skill testing and a drug screening test.
While performing the duties of this job, the Team Member is exposed
to second hand tobacco smoke, moving mechanical parts and fumes or
airborne particles. The Casino is open 24 hours per day, seven (7)
days per week; therefore, you must be flexible to work any and all
shifts. Other details
Keywords: Valley View Casino & Hotel, San Diego , Hotel Housekeeping - House Person, Hospitality & Tourism , Valley Center, California
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