Customer Service Coordinator
Company: Adecco USA
Location: San Diego
Posted on: March 20, 2023
Job Description:
Adecco is hiring a Customer Service Coordinator in San Diego,
CA. The hourly pay rate while working as a Customer Service
Coordinator is $20-$23 an hr. We are currently seeking 1st shift
M-F (7 AM-3:30 PM). Job Duties:
- Receive new customer service requests from builder and review
to ascertain cause for request, type of malfunction, and customer
address
- Contact homeowner to schedule appointment and what work is to
be performed, verify materials are available, and confirm an
estimated time for repairs to be completed
- Prepare schedules for service personnel, assigns personnel to
routes or to specific repair and warranty work
- Coordinate with supervisor to insure scheduling issues are
addressed and manage schedules when appropriate
- Order and/or coordinate with Order Processing Department the
replacement of parts and supplies
- Ensure customer complaints are resolved and follow up to ensure
customer satisfaction with the final product
- Communicate recurring customer service issues with Production,
Sales, Design Center, and Warehouse staff to avert problems
- Oversee all interaction with clients to ensure all service
requirements are met and no issues arise, making note of instances
that may need improvement
- Interact with clients who are not satisfied, putting service
and communication techniques into practice and resolving any
conflicts professionally and answering inquiries respectfully
- Create reports for client satisfaction, making recommendations
for areas that can be improved and presenting the information at a
monthly meeting with the directors
- Work with sales employees, answering their questions, providing
instruction and guidelines and ,demonstrating the best service
techniques for them
- Relay information between management and sales representatives
to best coordinate sales and service techniques and improve profits
Qualifications/Requirements:
- High School Diploma/GED
- Bilingual experience preferred but not required
(English/Spanish)
- Utilize intermediate math skills to compute and determine
square footage, yardage, linear feet, circumference, area, etc
- Oversee claims and the claims process with vendors
- Billing with in-service department-quotes prices, cost analysis
and initiating billing
- Data Entry and Excel experience. Perks:
- Weekly Pay
- Medical/Vision/Dental
- Opportunity for full-time hiring with our client Equal
Opportunity Employer/Veterans/DisabledTo read our Candidate Privacy
Information Statement, which explains how we will use your
information, please navigate to The Company will consider qualified
applicants with arrest and conviction records
Keywords: Adecco USA, San Diego , Customer Service Coordinator, Hospitality & Tourism , San Diego, California
Didn't find what you're looking for? Search again!
Loading more jobs...