Customer Service Coordinator

Company: Adecco USA
Location: San Diego
Posted on: March 20, 2023

Job Description:

Adecco is hiring a Customer Service Coordinator in San Diego, CA. The hourly pay rate while working as a Customer Service Coordinator is $20-$23 an hr. We are currently seeking 1st shift M-F (7 AM-3:30 PM). Job Duties:

• Receive new customer service requests from builder and review to ascertain cause for request, type of malfunction, and customer address
• Contact homeowner to schedule appointment and what work is to be performed, verify materials are available, and confirm an estimated time for repairs to be completed
• Prepare schedules for service personnel, assigns personnel to routes or to specific repair and warranty work
• Coordinate with supervisor to insure scheduling issues are addressed and manage schedules when appropriate
• Order and/or coordinate with Order Processing Department the replacement of parts and supplies
• Ensure customer complaints are resolved and follow up to ensure customer satisfaction with the final product
• Communicate recurring customer service issues with Production, Sales, Design Center, and Warehouse staff to avert problems
• Oversee all interaction with clients to ensure all service requirements are met and no issues arise, making note of instances that may need improvement
• Interact with clients who are not satisfied, putting service and communication techniques into practice and resolving any conflicts professionally and answering inquiries respectfully
• Create reports for client satisfaction, making recommendations for areas that can be improved and presenting the information at a monthly meeting with the directors
• Work with sales employees, answering their questions, providing instruction and guidelines and ,demonstrating the best service techniques for them
• Relay information between management and sales representatives to best coordinate sales and service techniques and improve profits Qualifications/Requirements:
• High School Diploma/GED
• Bilingual experience preferred but not required (English/Spanish)
• Utilize intermediate math skills to compute and determine square footage, yardage, linear feet, circumference, area, etc
• Oversee claims and the claims process with vendors
• Billing with in-service department-quotes prices, cost analysis and initiating billing
• Data Entry and Excel experience. Perks:
• Weekly Pay
• Medical/Vision/Dental
• Opportunity for full-time hiring with our client Equal Opportunity Employer/Veterans/DisabledTo read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to The Company will consider qualified applicants with arrest and conviction records

Keywords: Adecco USA, San Diego , Customer Service Coordinator, Hospitality & Tourism , San Diego, California