Team Lead - Customer Success Manager

Company: Caterpillar Brazil
Location: San Diego
Posted on: March 20, 2023

Job Description:

Team Lead - Customer Success Manager page is loaded Team Lead - Customer Success Manager Apply locations San Diego, California time type Full time posted on Posted 4 Days Ago job requisition id R0000141523 Career Area:Information TechnologyJob Description:We are looking for a Customer Success Manager to support our Salesforce enterprise application. Main tasks will include performing detailed requirements gathering, documenting processes, and performing user acceptance testing. To succeed in this role, you should have a natural analytical way of thinking and be able to explain difficult concepts to non-technical users. You will work closely with solution architect, technical architects, and developers to ensure solutions meet customer requirements.Responsibilities:

• Understanding business processes, obtaining requirements, and uncovering areas for improvement, and developing and implementing solutions
• Conducting meetings and presentations to share ideas and findings
• Effectively communicating your insights and plans to cross-functional team members and management
• Working closely with business users, technical teams, and managerial staff
• Ensuring solutions meet business needs and requirements
• Performing user acceptance testing
• Managing small projects and stakeholder expectations
• Review and advise on Salesforce platform solutions to ensure they comply with leading Salesforce architecture and development best practices. *Minimum Qualifications:
  • A bachelor's degree in business or related field
  • 5-7 years business analyst experience with Salesforce Sales Cloud or Service Cloud
  • Exceptional analytical and conceptual thinking skills
  • The ability to influence stakeholders and work closely with them to determine acceptable solutions
  • Experience creating Salesforce reports and dashboards
  • Excellent presentation skills and documentation skills
  • A track record of following through on commitments
  • Proven ability to manage projects
  • Excellent planning, organizational, and time management skills
  • Minimum 3 years on the Salesforce platform (process automation, workflow rules, Sharing & Securing, Reports and Dashboards, APEX/Visual Force development.) and certified as Salesforce Admin Preferred Qualifications:Experience with Industrial Gas Turbine Sales and/or Marketing processes
    Familiarity Einstein AnalyticsMinimum Education Level: Bachelors DegreeMinimum Years Experience: 5 to 7Summary Pay Range:$110,834.00 - $199,501.00Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, -job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar. -Benefits:Annual incentive bonus plan*Medical, dental, and vision coveragePaid time off plan (Vacation, Holiday, Volunteer, Etc.)401k savings planHealth savings account (HSA)Flexible spending accounts (FSAs)Disability benefitsLife InsuranceParental leaveHealthy Lifestyle ProgramsEmployee Assistance ProgramsVoluntary Benefits and Employee DiscountsTuition ReimbursementCareer Development*Subject to annual eligibility and incentive plan guidelines.EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.Not ready to apply? Submit your information to our Talent Network here . About Us Powering the future through innovative, sustainable energy solutions. Solar Turbines Incorporated, headquartered in San Diego, California, is a wholly owned subsidiary of Caterpillar Inc. Solar manufactures the world's most widely used family of mid-sized industrial gas turbines, ranging from 1 to 23 megawatts. More than 16,000 Solar units are operating in more than 100 countries with more than 3 billion operating hours. Solar is a leading provider of energy solutions, featuring an extensive line of gas turbine-powered compressor sets, mechanical drive packages, and generator sets. - Solar's customers put the company's products to work in many areas, including production, processing and pipeline transmission of natural gas and crude oil, and generation of electricity and thermal energy for processing applications, such as manufacturing chemicals, pharmaceuticals, and food products. - Solar's foundation is people and Solar's cultureisone where individualcontributionsare valued, diversity in the workplace is encouraged, and safety is emphasized in all aspects of the business. Solar Turbines is comprised of a dedicated and multi-talented workforce of more than 8,000 employees with decades of experience working as a global team. -

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