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Customer Service Associate

Company: Penske
Location: San Diego
Posted on: March 20, 2023

Job Description:

A Penske Logistics Customer Service Associate monitors delivery schedules to assure timely delivery of materials and products to customer locations. Manage time sensitive information and transactions in order to ensure on-time delivery by tracking shipments for pick-up, estimating times of arrival and delivery, and recovering loads when necessary. Candidate must have proven communication with a strong focus on internal and external customer service to meet business needs.
Major Responsibilities:


  • Use TMS system to enter & process customer orders
  • Work closely with common carriers to ensure on-time deliveries by checking shipment status daily and maintaining transportation relationships.
  • Communicate with associates from other shifts
  • Complete daily logs and checklists
  • Work with customer to resolve any transportation issues
  • Identify cost savings opportunities for the customer
  • Other projects and tasks as assigned by supervisor

Keywords: Penske, San Diego , Customer Service Associate, Hospitality & Tourism , San Diego, California

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