Customer Service Associate

Company: Penske
Location: San Diego
Posted on: March 20, 2023

Job Description:

A Penske Logistics Customer Service Associate monitors delivery schedules to assure timely delivery of materials and products to customer locations. Manage time sensitive information and transactions in order to ensure on-time delivery by tracking shipments for pick-up, estimating times of arrival and delivery, and recovering loads when necessary. Candidate must have proven communication with a strong focus on internal and external customer service to meet business needs.
Major Responsibilities:

Use TMS system to enter & process customer orders
Work closely with common carriers to ensure on-time deliveries by checking shipment status daily and maintaining transportation relationships.
Communicate with associates from other shifts
Complete daily logs and checklists
Work with customer to resolve any transportation issues
Identify cost savings opportunities for the customer
Other projects and tasks as assigned by supervisor

Keywords: Penske, San Diego , Customer Service Associate, Hospitality & Tourism , San Diego, California

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