Reservations Agent (FT)

Company: Montage International
Location: San Diego
Posted on: May 27, 2023

Job Description:

Live Your Passion. Add Your Magic.

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

About Pendry San Diego

Located downtown in the heart of the Historic Gaslamp Quarter, Pendry San Diego is just blocks from the San Diego Convention Center and Petco Park, as well as dozens of bars and eateries, vibrant nightlife, beaches, shopping, and more.

Born into the lineage of Montage Hotels & Resorts, we instinctively value flawless service and unrivaled experiences. Pendry San Diego expresses the unique spirit of its locale, so that our discerning guests can discover what makes it special.

Reservations Agent

SUMMARY

The Reservations Agent serves as the voice of the hotel when guests first call or visit the property to inquire about booking. This role requires the Agent to take guest reservations in a professional and courteous manner.

ESSENTIAL FUNCTIONS

Job duties include; although are not limited to:

• Providing excellent customer service to all guests and taking reservations using proper hotel verbiage, ensuring to adhere to hotel standards
• Accurately inputting and organizing reservation information via rooming lists, internet, travel agency requests, sales department, and reception with appropriate follow up
• Accommodating in-house guest requests, ensuring a high level of guest satisfaction
• Maintaining accurate logs of special requests and ensuring that requests are blocked in PMS or front office system
• Answering and directing in-bound calls to the hotel and frequently using email and fax systems, coordinating and responding to mailed correspondence
• Understanding the selling strategy for the hotel by knowing the status of room inventory and following it
• Processing rooming lists accurately as well as all changes and cancellations for group reservations
• Preparing group guest lists prior to arrival
• Controlling and blocking rooms as well as pre-blocks for special groups
• Ensuring that all reservations transferred to PMS or front office system are accurate
• Aggressively selling hotel rooms to maximize transient room revenue using up-selling and yield management techniques per company policy
• Memorizing hotel facilities and giving clear directions to the hotel for inquiring guests
  
  QUALIFICATIONS
  
  • High school Diploma or equivalent required
  • Minimum of two (2) years' experience in a customer service role required
  • Previous experience working in an upscale hotel preferred
  • Excellent telephone etiquette and verbal and written communication skills required
  • Knowledge of Microsoft Office products such as Word, Excel, and Outlook required
    
    PHYSICAL REQUIREMENTS
    
    Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. Must be able to sit at a desk for up to 6 hours a day. Walking and standing are occasionally required. Must be able to lift up to 15 lbs. on a regular and continuing basis. This position requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity.
    
    The pay scale* for Reservations Agent starts at $19.00
    
    *The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position.
    
    In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Keywords: Montage International, San Diego , Reservations Agent (FT), Hospitality & Tourism , San Diego, California