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Concierge/Reception / Guest Services / Memorial Hospital / Variable / PRN

Location: San Diego
Posted on: May 28, 2023

Job Description:

HoursShift Start Time:VariableShift End Time:VariableAdditional Shift Information:Weekend Requirements:Not SpecifiedOn-Call Required:NoHourly Pay Range (Minimum - Midpoint - Maximum):$22.000 - $24.545 - $29.454 -The stated pay scale reflects the range that Sharp reasonably expects to pay for this position.? The actual pay rate and pay grade for this position will be dependent on a variety of factors, including an applicant's years of experience, unique skills and abilities, education, alignment with similar internal candidates, marketplace factors, other requirements for the position, and employer business practices. - -What You Will DoTo provide customer service, information/assistant to our internal/external customers of Sharp, and provide supervision and training to R&I desk volunteers.Required Qualifications

  • 1 Year experience in a customer service position, preferably in an acute health care setting.Preferred Qualifications
    • H.S. Diploma or EquivalentEssential Functions
      • Access hospital databaseAccesses hospital databases to provide needed information at the R&I desk.
      • Customer serviceMonitors all lobby activity, maintaining a positive, controlled environment.
      • Employee discount programManages employee discount programs and provides employees with accurate information about discount offers, sells tickets and maintains accurate logging of ticket sales, accurate record keeping of check and/or cash deposits.
      • Patient belongingsAssures complete and accurate processing of patient belongings by completing quality log which tracks and accounts for patient belongings and lost & found items.
      • Receptionist dutiesGreets visitors and serves as a receptionist, provides information And answers questions. Uses Key words. Identifies and resolves customer satisfaction issues and appropriately reports them to the appropriate person in the appropriate department. Responds to issues and requests immediately using good customer service standards.
      • Teamwork and problem resolutionAdvocates the Mission, Values and Philosophy of Sharp Healthcare and exemplifies customer service to the lobby team (volunteers and staff). Employs active listening, telephone etiquette and communicates directions/instructions slowly and clearly.
      • Telephone supportAnswers phone and triages incoming telephone calls. Ensures telephone calls are answered and forwarded to the appropriate person or department in a timely and friendly manner.
      • Volunteer managementSupervises and trains lobby R&I desk volunteers, prioritizes duties and dispatches them appropriately and efficiently. Provides on-going training for all R&I desk volunteers.Knowledge, Skills, and Abilities
        • Knowledge of communication equipment and its functions.
        • Excellent verbal communication skills.
        • Good written communication skills.
        • Ability to develop a working knowledge of computers.Sharp HealthCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability or any other protected classH.S. Diploma or Equivalent

Keywords: SHARP HEALTHCARE, San Diego , Concierge/Reception / Guest Services / Memorial Hospital / Variable / PRN, Hospitality & Tourism , San Diego, California

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