Front Desk/Customer Service - Hotel
Company: Country Inn & Suites San Diego
Location: San Diego
Posted on: May 28, 2023
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Job Description:
At the heart of Radisson Hotel Group Americas is our brand
promise, Every Moment Matters. More than just our motto, it's how
we do business and who we are at our core. We firmly believe that
our people are at the center of our success, so we strive to
provide a meaningful employment experience with a focus on
developing our team's talents.
Radisson Hotel Group Americas is proud to be one of the world's
leading hotel groups, with nine distinctive hotel brands featuring
more than 600 hotels throughout the US, Canada, and Latin America.
Our portfolio includes Radisson Collection, Radisson Blu, Radisson,
Radisson RED, Radisson Individuals, Radisson Inn & Suites, Park
Plaza, Park Inn by Radisson, and Country Inn & Suites by
Radisson.
Country Inn & Suites by Radisson, San Diego North
5975 Lusk Blvd
San Diego, CA 92121
We are seeking a fast, fun, and friendly candidate for our full
time Front Desk Agent role.
Compensation range starts at $19.00 per hour, based upon experience
and interview criteria, with health benefits and potential for
growth into a Supervisor role. Our Front Desk Agents are an
essential part of our customer service team. In addition to
checking guests in and out of our hotel, you will help manage the
overall guest experience while answering questions about the hotel
and surrounding areas.
What We Provide:
-Employee discounts on thousands of hotels
-Health Benefit programs
-401k retirement program
-Commission on upsells, paid bi-weekly with regular salary
-Free Parking
Responsibilities:
-Greeting and engaging all guests while taking personal action to
accommodate their individual needs
-Creates an unending energetic environment for our guests and team
members
-Reviews all guest reservations and plans their accommodation
accordingly
-Processes financial transactions and arranges special billing
needs when necessary
-Keeps current on activities, events, and meetings occurring
throughout the hotel and in the local area
-Manages all guest concerns or requests diligently and without
hesitation
-Personally chauffeuring guests to and from various locations in
the immediate area using the company van
-Maintains an "Everyone Sells" vision while driving hotel revenues
through upsell efforts
-Communicates effectively with all hotel departments to guarantee a
seamless guest experience
-Prepares daily logs summarizing communications for management and
other shifts
-Responsible for answering and fielding all calls to the hotel,
both internal and external
-Maintains the confidentiality and respect of our patrons
-Takes action to assist Supervisors, Managers, and Executive Team
Members with additional tasks as needed
Requirements:
-Self confidence
-Strong computer skills
-Ideal candidate will have a minimum of 1 to 2 years of hotel,
retail, or other work experience in a similar customer focused
environment
-Reliable transportation
-Opera PMS experience is a benefit but not a requirement
-Strong verbal, written and interpersonal skills
-Strong attention to detail
-Commitment to exceptional service in any situation
-Ability to maintain a positive and professional attitude when
handling all situations
-Adhere to the policies and procedures of the hotel
-Ability to work a flexible schedule including holidays and
weekends
Physical Requirements:
-Occasional lifting of up to 50 pounds
-Ability to stand for long periods of time
-Ability to hear with 100% accuracy with correction
-Ability to stand and exert well paced mobility for an eight (8)
hour shift
-Ability to lift, pull, push up to 70 pounds on an ongoing
basis
-Must be able to squat, bend, kneel and twist on an ongoing
basis
We are an equal opportunity and affirmative action employer and
make employment decisions without regard to age, race, religion,
national origin, gender, sexual orientation, gender identity,
disability, veteran status, genetic information or other protected
class. Background checks are also required before employment
begins.
Visa Requirements: We participate in E-Verify and all candidates
must be in possession of identification providing authorization to
work in the United States as defined in the Immigration Reform and
Control Act of 1968 (IRCA). This position does not offer
sponsorship of Work Visas.
Keywords: Country Inn & Suites San Diego, San Diego , Front Desk/Customer Service - Hotel, Hospitality & Tourism , San Diego, California
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