SanDiegoRecruiter
the smart solution for San Diego jobs

Employee Benefits Customer Service

Company: ICAT
Location: San Diego
Posted on: April 18, 2019

Job Description:

Department: Employee Health & Benefits

Status: Non-exempt

Reports To: Manager of Employee Benefit Programs
Summary
The Employee Benefit Programs Associate provides assistance to meet Client needs and resolve difficulties. This position provides Trust administration support to include COBRA administration, PlanSource management, plan document maintenance, and accounts receivable and accounts payable responsibilities.
Essential Duties & Responsibilities
Act as a resource for internal teams and department, Clients, and Carriers in the following areas:

- Using existing templates complete configuration documents as directed.

- Update the employer portal in PlanSource; including look, design, function ability, and plan document uploads as directed.

- Test the employer portal verifying accuracy of all screens and plan information before release to Client.

- Provide COBRA administration utilizing the PlanSource system for Client's new hires, qualifying events, and termination.

- Respond and resolve routine issues the Client may encounter regarding receipt of benefit services and coverage questions.

- Monitor PlanSource's setup of EDI files.

Provide day to day Trust administration

- Provide enrollment materials and member ID's and cards as needed.

- Process, submit, and follow up on applications to Carriers.

- Enter Trust documentation into the Agency Management System according to policy and procedures and consistent with MMA professional standards.

As directed, process the Trust's accounts receivable and accounts payable tasks according to the Accounting department's deadlines.

- Consolidate invoices ensuring timely billing of each client.

- Collect all money due to the Trust from each Client; notifying the Employee Benefit Programs Administrator of any missing or late payments.

- Pull reports from PlanSource to create the monthly Trust detail report.

- Reconcile invoices and process payments for each vendor/carrier.

- Identify and allocate member support fees to SSD

Education and/or Experience
Successful candidate will be a service oriented individual with high personal standards and a hands-on work style. This position requires an individual who is comfortable working at a varying pace, managing multiple tasks and deadlines simultaneously, adjusting priorities often, and managing frequent interruptions.

This position interacts with and provides service to a large group of internal associates and has high levels of contact with external vendors. The Employee Benefit Programs Associate must be positive and approachable, and work effectively with diverse personalities. In addition, the following is required unless otherwise noted:

Must possess a strong understanding of health and welfare plan benefits and carriers such that this expertise is recognized by colleagues and clients. This level of expertise is generally acquired through 1-2 years of experience providing group health and benefits sales or service while at a brokerage or carrier.

Bachelor degree strongly preferred.

Accounts Payable experience including basic bookkeeping experience a plus but not required.

Strong communication skills with the ability to provide non-technical explanations to technical matters, and summarize and present information in a clear, concise and accurate written and verbal format.

Ability to make independent decisions and use good judgment in addressing and servicing client and team needs.

Prior experience working with carriers' EDI files.

Maintain a valid unrestricted Life and Disability License in California and meet the continuing education requirements.

Maintain a valid driver's license and dependable transportation.

Proficiency with Microsoft Word, Excel and PowerPoint to include work experience creating tables, charts, graphs, pivot tables and formulas.
Work Environment & Physical Demands
Ability to use computer keyboard and sit in a stationary position for extended periods.

Work is performed in a typical interior/office work environment.

Travel may be required visiting clients within the San Diego County.

Extended work hours (10 - 12 hrs/day) required on occasion due to attendance and participation at networking, industry functions and Client meetings that begin well before the workday, and may extend well into the evening.

Associated topics: assistance, client, front desk, network, patient, service, technical, technical support specialist, technician i, technician iv

Keywords: ICAT, San Diego , Employee Benefits Customer Service, Hospitality & Tourism , San Diego, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Turndown Attendant - THE US GRANT, a Luxury Collection Hotel, San Diego - (19000E5J)
Description: Here's To Your Journey with The Luxury Collection The Luxury Collection is a glittering ensemble of locally authentic hotels and resorts from around the world. Our hotel teams curate the world's most (more...)
Company: Marriott International, Inc.
Location: Oceanside
Posted on: 04/24/2019

Food & Beverage Cashier Svcs - The U.S. Grant Hotel, The Luxury Collection (17000V0X)
Description: Heres To Your Journey with The Luxury Collection The Luxury Collection is one of Marriott Internationals 30 renowned hotel brands. As the worlds leading Hospitality Company, we offer unmatched opportunities (more...)
Company: Marriot
Location: Oceanside
Posted on: 04/24/2019

Banquet Cook - $250 Sign On Bonus - Marriott Marquis San Diego Marina - (19000SD9)
Description: Here's To Your Journey with Marriott Hotels Resorts Suites Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels, Marriott International's flagship (more...)
Company: Marriott International, Inc.
Location: San Diego
Posted on: 04/24/2019


Recreation Attendant - Sheraton San Diego Hotel & Marina - (19000QQ0)
Description: Here's To Your Journey with Sheraton At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another and are driven to make things better. We love what we do, and (more...)
Company: Marriott International, Inc.
Location: Oceanside
Posted on: 04/24/2019

Seasonal Pool Server - Marriott Hotels (19000B0S)
Description: Heres To Your Journey with Marriott Hotels Resorts Suites Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels, Marriott Internationals flagship brand (more...)
Company: Marriott International, Inc.
Location: Chula Vista
Posted on: 04/24/2019

Park Ops Host/Hostess II - San Diego
Description: br Basic Job Functions br li Maintains area cleanliness, assists with show staffing and provides guest information. br li Enthusiastically represents SeaWorld by displaying a positive attitude, (more...)
Company: SeaWorld San Diego
Location: San Diego
Posted on: 04/24/2019

Package Delivery Driver - TP03000
Description: Median Pay 50,610.00 annually / 24.33 per hour. The United States Postal Service offers Paid Training, Holidays and Full Government Benefits available to Career Employees. There are multiple career (more...)
Company: United States Postal Service
Location: San Marcos
Posted on: 04/24/2019

Customer Service Agent - TP04000
Description: Starting Salary up to 19.24 per hour/ 40,179 annually. United States Postal Service is now hiring window clerks and customer service
Company: United States Postal Service
Location: La Mesa
Posted on: 04/24/2019

Seasonal Host / Hostess - Coronado Island Marriott Resort & Spa (19000B1E)
Description: Heres To Your Journey with Marriott Hotels Resorts Suites Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels, Marriott Internationals flagship brand (more...)
Company: Marriott International, Inc.
Location: Oceanside
Posted on: 04/24/2019

Banquet Bartender (On-Call) - Coronado Island Marriott Resort & Spa - (19000B18)
Description: Here's To Your Journey with Marriott Hotels Resorts Suites Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels, Marriott International''s flagship (more...)
Company: Marriott International, Inc.
Location: Oceanside
Posted on: 04/24/2019

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

San Diego RSS job feeds