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Customer Service Representative

Company: Sedona - San Diego
Location: San Diego
Posted on: May 19, 2019

Job Description:

Our client is a world leading, global contract research organization, who works on all of the top 50 best-selling drugs available today through its full spectrum of nonclinical, clinical and commercialization services. This is an amazing opportunity to join one of the largest company's in the world. Our client offers comprehensive benefits and other perks, as well as, a beautiful and modern work environment with a gym and award-winning restaurant on site.Job DescriptionThe Pharmaceutical Support Rep is responsible for supporting the operations programs including, but not limited to:Reimbursement hotlinesPatient assistance programs foundationsSafety surveillance programs and compliance programsThe focus of the Pharmaceutical Support Rep is to help patients or providers access the therapies they need. The Pharmaceutical Support Rep responds to requests from customers, who may include, but not limited to:Physicians and their staff, hospital staff, pharmacists, patients, family members or friends of patients, distributors, and members.The Pharmaceutical Support Representative also performs reimbursement support functions as project requirements.3-5 years of Customer Service (preferably Call Center) experienceStong Data Entry and Administrative skillsAbility to handle complex and detailed policies and proceduresHigh attention to detailProblem-solving skillsCompassion and empathy for Patients' needsHighschool Diploma Required, BA or AA preferredMust be available M-F 6a-7p (shifts will be granted within these hours of operation)Must be able to clear a Background, Drug Screen, Education verification and employment verification

Keywords: Sedona - San Diego, San Diego , Customer Service Representative, Hospitality & Tourism , San Diego, California

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