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Reservations System Coordinator

Company: Welk Resort Group
Location: San Marcos
Posted on: May 19, 2019

Job Description:

Purpose: Assists with establishing groups in central reservations system; while processing all group reservation requests, changes, and cancellations received by phone or email. Oversee accuracy of room blocks and reservations. Input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms and keep organized files of all groups. Set-up proper billing accounts per accounting policies. Performs auditing and accounting functions specifically in the areas of rental/owner/exchanger reservation balancing, reporting and discrepancy resolution. Audit and reconcile all rental revenue postings. Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures. Essential Duties and Responsibilities (other duties may be assigned): Company Wide:

  • Consistently follow i-Serve standards and adhere to company values.
    • Follow all company and department policies, procedures and Alignment Operating Promises (AOP's).
      • Maintain confidentiality of sensitive company information, data and reports.
        • Attend safety meetings, keep the workplace in safe condition, and work in a safe manner.
        • Adhere to attendance policy and report to workstation at scheduled start time. Position:
          • Assist Preferred Leisure Consortia Clients and support/facilitate group sales with creation of groups in CRS and TSW
            • The responsibility of the Coordinator is to assist the Preferred Leisure Consortia Clients and support/facilitate group sales with creation of groups in CRS and TSW
            • Coordinate Group Sales leads, proposals, contracts and any other required documentation with the revenue management leadership team
            • Verifies contracts for groups and checks for accuracy of billed groups
            • Generate and process internal documents accurately and in a timely manner
            • Maintain OTA/DS partner extranets with updated descriptions, images, and promotions
            • Actively respond to guest reviews, comments and questions on OTA/DS/Travel Portals (i.e., TripAdvisor)
            • Completes data entry of reservations from CRS system to PMS systems (CRS to TSW)
            • Audits Night Audit accounting report to ensure accuracy of posted rates and revenues
            • Process requests as needed by Manager
            • Develop and maintain professional business relationships with clients and guests to support sales efforts
            • Other project and business development activities as directed by management
            • Exercise discretion and judgment based on available information related to projects assigned Schedule and Pay: This position is currently scheduled for a Monday through Friday, 8:30am to 5pm, shift at the corporate offices in San Marcos. This position may be scheduled to work on holiday's and weekends when necessary. Pay range: $15.00 per hour Qualifications: Must be able to perform any combination of routine calculating, posting, and verifying duties to obtain primary financial data for use in maintaining project records or achieving desired results. Process related administrative details to keep department operational and effective while achieving results of projects assigned. Consistent and regular attendance is an essential function of this job. Formal Education/Certifications and/or Experience: High School diploma or equivalent (GED) required. 2-year degree from an accredited university in Finance and Accounting or related major preferred. Strong analytical skills and advanced Excel skills (Pivot tables, Macro's, Complex Formulas) required. Knowledge of TravelClick iHotelier, TimeShareWare, and timeshare experience a plus. Language Skills: Excellent verbal, written and interpersonal communication skills are required. Ability to write routine reports and correspondence. Must have excellent English grammar skills, including punctuation, spelling, style, etc. and speak, understand, read and write in English. Must be comfortable interacting with members of the executive team, associates, guests, and outside vendors.

Keywords: Welk Resort Group, San Diego , Reservations System Coordinator, Hospitality & Tourism , San Marcos, California

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