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Director, Payroll and Benefits

Company: California Coast Credit
Location: San Diego
Posted on: May 28, 2023

Job Description:

This is an on-site role located in San Diego

This position is accountable for overseeing the administration of all employee benefits programs and the main payroll function. This position will play a pivotal role in our strategy for improvement and growth and will lead multiple HR initiatives.


Service to 26 Branch and Spectrum Center
Payroll for over 550 employees
Reconciliation of various GL accounts for $3.2 billion credit union

Supervisory responsibilities

This position reports directly to the VP, Human Resources and supervises the Payroll Supervisor and the Manager of Total Rewards.



The Director, Payroll will work closely with senior management to define and report on meaningful financial and operational metrics to drive insightful and data-led business decisions and actual performance against key metrics and goals.
This role will also be a strategic partner to the VP of Human Resources and will work collaboratively with other departments to create new processes, enhance existing reports, and work on automation to further scale our business.
This role will manage the activities of the payroll function and will be the subject matter expert with regards to all matters impacting the accurate and timely processing of payroll.
The position will focus on improving performance metrics, internal controls, automation of time-consuming manual processes while maintaining adherence to our internal deadlines and regulatory reporting requirements.
Implements, maintains, and reviews payroll processing systems to ensure timely and accurate processing of payroll transactions including salaries, benefits, garnishments, taxes, and other deductions.
Manages internal and external audits.
Ensures compliance with federal, state, and local payroll, wage, and hour laws and best practices.
This position will also act as an escalation point in resolving complex payroll-related issues.
Proactively stays current with all new laws and regulations impacting the payroll function.
Able to read and interpret new laws and regulations and leads the coordination efforts to implement all required changes.
Ensures budgets and schedules meet the organization's requirements.
Writes, revises, and streamlines departmental payroll procedures.
Troubleshoots payroll processing system, working with vendor to resolve file/system issues.


Develop and implement a total rewards strategy that is aligned with the organization's goals and objectives.
Partner with VP, Human Resources to ensure the total rewards strategy is aligned with the overall HR strategy and organization's goals.
Analyze market trends and benchmarks to ensure the benefit programs are competitive.
Evaluate the effectiveness of existing benefits programs, policies and guidelines, and ensure cost effectiveness, alignment with organizational goals, and compliance with the organization's policies, federal legislation, and other government and regulatory requirements.
Manage vendor relationships to ensure the delivery of high-quality services and solutions.
Develop and deliver training and communication to educate employees on the company's total rewards programs.
Participate in industry and professional networks to stay current on best practices and trends in total rewards.
Direct the design, implementation, communication, and cost control of benefits programs for employees and retirees.
Oversee the benefits budget, monitoring actual expenses to plans, and build partnerships with the Finance department to ensure accurate and timely accruals.
Review and analyze changes to state and federal laws pertaining to benefits and reports necessary or suggested changes to VP of Human Resources.
Work with CEO, VP of Human Resources, CFO, Total Rewards Manager, and benefits broker to secure benefits and maintain cost effective use of the benefits.
Oversee leave of absence, accommodations, and unemployment insurance programs.
Responsible for the interactive process of requests for accommodation including the return-to-work process, ensuring consistency and compliance with state and federal leave laws.
Contribute to and help maintain the HR SharePoint site.
Performs other duties as required.

Education, skills, & abilities

The Eight Superpowers

Provides leadership through modeling of behaviors and bringing forward new ideas and new ways of doing things.
Demonstrates empathy, self-reflection, and adjustment of own behaviors, showing effective emotional intelligence.
Practices active listening in communications with others, giving someone full attention and listening to understand, not just respond.
Demonstrates grit, persisting in application of knowledge, skills, and behaviors to achieve goals and address obstacles.
Models intrinsic motivation; is self-driven to meet or exceed objectives, timelines, and quality measures while building and sustaining effective relationships.
Applies creative problem-solving to provide clarity, handle resources under one's control, and address stressful situations; finds ways to meet individual, team, and member goals, by navigating through barriers.
Shares a diverse set of perspectives, work, and life experiences, as well as religious and cultural differences. Actively seeks out differences in values, ideas, and priorities. Respects and value the differences of others, including but not limited to: national origin, language, race, color, disability, ethnicity, gender, age, religion, sexual orientation, gender identity, socioeconomic status, veteran status, and family structures. Believes a diverse workplace is essential to the company's success.
Values and shows appreciating for the unique qualities and experiences of each person-inclusion; appreciates and effectively utilizes the talents and skills of others to achieve objectives; is open to the perspective of others; and encourages collaboration, flexibility, and fairness. Makes each employee feel valued and supported for their unique qualities.

Other Education, Skills, and Abilities

Bachelor's Degree in Business Administration or Human Resources preferred.
10+ years of strong experience in Payroll and Benefits in California, with a minimum of 5 years in a leadership role.
Strong knowledge of compensation and benefits practices, trends, and regulations
Knowledge and understanding of ERISA, FMLA, EEO, HIPAA, and related laws and regulatory requirements.
CPP designation preferred.
Thorough knowledge of Gross to Net Payroll and General Accounting Principles
Knowledge of ADP WorkForce Now Payroll/HRIS highly desirable.
Attention to detail. Previous experience in developing policies, procedures, and appropriate reporting to internally audit payroll information.
Thorough knowledge & practical application of all wage and hour law.
Understand proper taxation of employer paid benefits.
Ability to make decisions based on research and good judgment.
Ability to anticipate and analyze problems and resolve issues.
Ability to multi-task and work under time constraints to meet work deadlines.
Ability to maintain confidentiality of all information position is privy to and adheres to all credit union policies and procedures.
Experience working with Microsoft Applications such as Word, Excel, Outlook, and Power Point. Advanced working knowledge of Excel.
Good verbal and written communication.
Must provide exceptional service to internal and external members.
Proven ability to interact with employees at all levels of the organizational
Ability to establish and maintain effective working relationships with employees. Must be able to relate appropriately to other people beyond giving and receiving instruction: (a) can get along with co-workers or peers without exhibiting behavioral extremes; (b) perform work activities requiring negotiating, instruction, and communicating with others; and (c) respond appropriately to constructive feedback from a supervisor.


Overseeing bi-weekly payroll runs.
Ensuring compliance with all relevant legislation and organizational policies.
Managing payroll data changes.
Manage audits.
Working with the HR and finance teams to ensure payroll is aligned with organizational strategy.
Resolving payroll issues and fixing errors.
Leading the payroll team.
Strategize and set up structure for annual open enrollment process and communication.
Involved with annual renewal process, including but not limited to providing comprehensive financial analysis, benchmarking, and proposed recommendations for plan changes.
Analyze and monitor internal processes for efficiency.
Provide technical expertise in the areas of benefit policy and programs.
Define strategies for each benefit program, evaluate usage and effectiveness and align the program structure to overall business objectives.
Work closely with benefit vendors and brokers to ensure a high degree of employee satisfaction and superior administration. Manager periodic audits of benefit plans and processes to ensure accurate and effective administration and identify opportunities for efficiency. This includes consistent review of regulatory compliance, including but not limited to ERISA, ACA, HIPAA, FMLA, COBRA and similar federal, state, and local regulations.
Research and keep up to date on industry trends; utilize payroll system to create reports and analyze utilization rates.
Responsible for data integrity, enrollments audits and billing reconciliations.
Prepare, collect, and organize data for annual plan audits and reporting.
Maintain an external focus on best practices, regulatory requirements . click apply for full job details

Keywords: California Coast Credit, San Diego , Director, Payroll and Benefits, Human Resources , San Diego, California

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